Message from the Chairman About Shenzhen Airport ESG Governance Responsibility Topic

2024

Environmental Social and Governance

(ESG) Report

Address: Tower A T3 Business Office Building Shenzhen Bao'an International Airport

Tel：0755-23456331

Fax: 0755-23456327

Website: www.szairport.com

Email: szjc@szairport.com 1CONTENT

Message from the Chairman 02

About Shenzhen Airport 04

ESG Governance 10

Sincere Companionship for Deepen Governance to

Safe Travel Guarantee 32 Empower Development

Focus on Low-carbon 18 Excellence 66Development for an Ecological Future Strengthen and Expand the Main Business 34

Build a Strong Foundation for Security 37 Legal and Compliant Governance 68

Provide Quality Services 44 Enhance Risk Management 71

Improve Environmental Management 20

Responsibility Topic: Enhance Business Quality 50 Deepen the Construction of Integrity 74Addressing Climate Change 21

Hub Capacity to Leapfrog to the World-class Level 14 Promote Cultural Exchange 51 Innovation-driven Development 76

Strengthen Pollution Prevention and Control 24

Adhere to a People-centered Approach 52

Responsibility Topic: Optimize the Use of Resources 26

Work Together for Win-win Cooperation 62

"Shenai Quancheng" Meticulous Companionship 16 Protect the ecological environment 30

Support Rural Revitalization 64

Advocate A Green Lifestyle 31

Actively Launch Social Welfare Programs 64 Index Table 78

ESG Key Performance Chart 79

About this Report 81

01Shenzhen Airport Co. Ltd. 2024 Environmental Social and Governance (ESG) Report Message from the Chairman About Shenzhen Airport ESG Governance Responsibility Topic

Message from the Chairman Put Passengers First to Build a Humanistic Hub. We have always adhered Pass on the Power of Warmth and Share the Development Achievements. to the people-centered development idea and are committed to providing We have officially established friendship airport relations with Vienna

passengers with an outstanding travel experience. The number of registered Airport Austria and signed strategic cooperation agreements with Liaoning

users of "One Certificate (Code) Pass" has reached 50000. We have fully Airport Group Yunnan Airport Group and Beijing Daxing Airport. joining

realized the facial recognition boarding of domestic flights launched the hands to promote the development of the industry. We continuously improve

fully entrusted luggage inspection mode of international transit flights to the career development system through multi-level training smooth

In 2024 Shenzhen Airport firmly dedicated to the positioning of a location gateway and a complex international aviation hub we worked together and capitalized

China reduced the waiting time of transfer passengers by nearly 40 minutes. promotion channels and humane care we continue to enhance the sense

on the momentum and continued to make efforts in key areas such as corporate governance safe operations service experience green and low-carbon

The annual passenger volume has exceeded 60 million ushering in a new of belonging and cohesion of employees and realize the common growth

development and social harmony. Building a solid "foundation" for high-quality development shaping "new advantages" injecting "living water source" we made

milestone of Shenzhen Airport. Shenzhen Airport has successfully passed the of employees and the Company. Giving full play to the advantages of the

every effort to push the construction of a high-quality innovative international aviation hub to a higher level!

SKYTRAX Five-star Airport Review won the Best Airport in the Asia-Pacific Company we have helped with rural economic development and improved

Region with Over 40 Million Passengers by Airports Council International people's livelihood. A regular voluntary service mechanism has been

Improve the governance system and enhance management effectiveness. Build a strong foundation for development and guard the defense line (ACI) for 5 consecutive years and received the CAPSE "Best Airport Award" established. We have provided a total of 61018 hours of voluntary service

Improving governance is an important guarantee for the Company to achieve of life. Safety is the lifeline of the civil aviation industry. We have always put for 8 consecutive years. “Shenai Quancheng” and Excellent Five-star Service throughout the year transferring positive social energy with practical actions

high-quality development. We have put in place a comprehensive risk safety in the first place thoroughly implemented the important discourse of Brand System Management and One Certificate (Code) Pass have been rated and demonstrating corporate responsibility.management system regularly carried out annual risk assessment formulated General Secretary Xi Jinping on work safety firmly established the concept as China Civil Airport Excellent Service Case and made every effort to meet

risk response measures and dynamically tracked their implementation. We of safe development and solidly promoted the three-year drive to address the people's demand for better travel. Embrace the sea of stars and build a bright future together. In 2025 guided

have further improved the compliance management system persistently the root causes of workplace accidents and ensure work safety. Specifically by the goal of building a world-class airport we will continue to improve

established a compliance review mechanism for major decisions and entered we have printed and distributed the "4+2+N" core risk control list formulated Lead the green transformation and build an eco-airport. We have the quality of operations and service level create greater value for all

into a compliance commitment letter with all staff members. Efforts have guidelines on bird strike prevention carried out work safety rectification integrated green development in our DNA to help achieve the "Dual-Carbon" stakeholders work together with ecological partners and jointly formulate

been made to advance the development of a "clean airport" culture so as continued to promote the "three-basic" construction and organized standard Goals. Efforts have been made to improve the ecological conservation a magnificent blueprint of the construction of a transport power. We will

to create a compliance culture atmosphere. Information disclosure has been teams to carry out drills. A three-prevention work system of "one emergency management system systematically carry out climate change response further inject strong impetus into the high-quality development of regional

strengthened to protect the legitimate rights and interests of investors; and plan two schemes two lists two disaster disposal guidelines and three work continuously strengthen the treatment of waste water waste gas economy make greater contributions to Shenzhen to build a modern

multi-channel multi-angle and multi-level communication has been carried tables" has been put in place to steadily guard the bottom line of safety. No solid waste and noise pollution and constantly improve the efficiency of international metropolis with global influence!

out. Strong momentum have been injected into sustainable development by unsafe incidents of sign and above from liability cause for 7 consecutive resource utilization. We have completed the re-certification of the energy

improving governance efficiency. The Company has been rated Grade A in years. management system the supervision and audit of the environmental

the Information Disclosure Assessment of Shenzhen Stock Exchange for 16 management system. The utilization rate of APU replacement facilities

consecutive years. and the proportion of new energy for new vehicles in the flying area have

reached 100%. We won the 2024 China Civil Airport Carbon Emission

Management Ability Improvement Outstanding Case Award practicing the

concept of green development with practical actions.

02 03Shenzhen Airport Co. Ltd. 2024 Environmental Social and Governance (ESG) Report Message from the Chairman About Shenzhen Airport ESG Governance Responsibility Topic

About Shenzhen Airport

Company OverviewListed on the Shenzhen Stock Exchange in 1998 Shenzhen Airport lies in Shenzhen Airport fully grasps the favorable opportunity of the rapid Shenzhen Airport will foster the new “Three runwaysAircraft Movements Annual Passenger Annual Cargo and MailShenzhen Bao’an District and locates on the east bank of the Pearl River development of civil aviation industry and comprehensively enhances the Three terminals and One satellite hall” pattern in the Throughput Throughput

Estuary 32km away from the downtown of Shenzhen. The Pearl River Delta radiation power and influence of high-quality and innovative international foreseeable future. The airport will also endeavor to 428000Flights

region where the airport is situated is one of the largest air transportation aviation hub with the development indexes such as single-day passenger develop into an international integrated transportation 61.477 1.881markets in China which has powerful economic strength talent accumulation flow single-day flight volume and single-month passenger flow hitting new hub that integrates with “Sea Land Air High-Speed Rail year-on-year growth Million Passengers Million Tonsand industry gathering. highs one after another. As of the end of September 2024 Shenzhen Airport's Intercity Rail And Subway” transport. year-on-year growth year-on-year growth

international passenger routes had connected 47 destinations on five continents 8.9%

As the operation management institution of Shenzhen Airport the Company around the world recovering to 92% of the same period in 2019; the number 16.6% 17.6%

deals in aviation business together with non-aviation businesses derived of domestic destinations had reached 139 exceeding the level of the same

from the main aviation business. Shenzhen Airport's operational infrastructure period in 2019. In 2024 the passenger throughput of Shenzhen Airport

consists of one 451000-square-meter terminal building one approximately exceeded the 60 million mark for the first time reaching 61.477 million up

240000-square-meter satellite concourse and two runways with its airfield 16.6% year-on-year. The cargo and mail throughput totaled 1.881 million

classified as ICAO Code 4F. tons an increase of 17.6%; a total of 428000 aircraft movements up 8.9%

year on year. In particular the airport ranks second nationwide in domestic

passenger throughput and maintains the top position in domestic cargo and

mail throughput.Organizational Structure Corporate Culture

Shareholders' General Meeting

Party Committee Board of Directors Board of Supervisors

Management Team Mission Serving the Community and Supporting Shenzhen

Uphold the Mission to Serve the City Customer-centric

Core Values Put Career Strivers Foremost Align with Industry Leaders

Development One Airport One Dream

Idea

50% equity in Shenzhen Airport International Cargo Terminal Co. Ltd.

50% equity in Shenzhen Airport International Express Customs Supervision Center Co. Ltd.

51% equity in Shenzhen Airport Asiaray Media Co. Ltd.

50% equity in Shenzhen Ruipeng Hangqin Intelligent Equipment Technology Co. Ltd.

49% equity in Shenzhen Pengsheng Airport Duty-Free Products Co. Ltd.

21% equity in Chengdu Shuangliu International Airport Co. Ltd.

0405

Equity Participation Companies

Shenzhen Airport Advertising Co. Ltd.Shenzhen Shenchang Air Freight Service Co. Ltd.Audit and Legal Affairs

Department Shenzhen Airport Modern Logistics Co. Ltd.Asset Management Shenzhen Airport Domestic Freight Deport Co.Department Ltd.Financial Department

Ground Service Company

Service Quality

Department

Fire and Emergency Center

(Fire Rescue Detachment)

Safety Management

Department

Mechanical and Electrical Equipment Support

Department

Discipline Inspection

and Supervision Office

(Office of the Board of Cargo/Mail Safety Supervision Department

Supervisors)

Human Resources Air Guard Station

Department

Party Committee Security Checkpoint

Working Department

(Labor Union Office)

Terminal Area Management Department

Market Development

Department

Aircraft Movement Area Management

Office of the Board of Department

Directors (Office)

Operation Command Center (Shenzhen Airport Equity Participation

Emergency Rescue Management Office) CompaniesShenzhen Airport Co. Ltd. 2024 Environmental Social and Governance (ESG) Report Message from the Chairman About Shenzhen Airport ESG Governance Responsibility Topic

Data in 2024 Awards & Honors

Tied for World's First Place in ACI

Total assets Operating revenue Total profit Rated Best Airport in the Asia-Pacific Region with Over 40 Million Passengers by Airports Council International (ACI) for

24.174 4.739 579 5 consecutive years Most Dedicated Airport Staff in Asia-Pacific Region and Cleanest Airport in Asia-Pacific RegionRMB billion RMB billion RMB million 2024 China Civil Airport Carbon Emission Management Ability Improvement Outstanding Case Award

Honored with “Annual Corporate Social Responsibility Brand” Award of the 2024 Aviation Travel List by CAAC Inflight

Net profit attributable to shareholders Increase over the same period of the Magazine

of the listed company previous year

443 11.68 Successfully passed the SKYTRAX Five-star Airport ReviewRMB million % The CAPSE (Civil Aviation Passenger Service Evaluation) "Best Airport Award" for 8 consecutive years Civil Aviation

Innovation Pioneer and Quality Improvement Pioneer

Net profit attributable to Increase over the same period of the

shareholders of the listed company previous year The Satellite Hall awarded the Three-star Green Building Label Certificate from the Ministry of Housing and Urban-Rural

after deduction of non-recurring Development

gains and losses 326.31%

RMB354million

Passenger Throughput on Domestic The number of domestic destinations International and Regional

Destinations ESG Awards

56.296Million Passengers reaching 139 exceeding the

level of the same period in 2019 47

In 2024 Shenzhen Airport's S&P CSA rating score ranking first among domestic listed airports

Opened and frequency-increased The shipment volume of cross-border

64 e-commerce business by air transport 25 freight destinations in total increasing by Rated "Level A" of Information Disclosure of Shenzhen Stock Exchange Listed Companies for 2023-2024 as international freight setting a record high the only listed company in the transportation warehousing and postal services industry that has received

destinations throughout the year 60.3% year-on-year the highest "A" level evaluation for information disclosure on the stock exchange for 16 consecutive years

Total Employee Training Hours Total Employees Investment in Work Safety Honored with Golden Information Disclosure Award at 2023 Golden Bull Awards

524778 4964 RMB102.1613Million Rated GoldenBee 2024 Outstanding Sustainability Report of Listed Companies in the Greater Bay

06 07Shenzhen Airport Co. Ltd. 2024 Environmental Social and Governance (ESG) Report Message from the Chairman About Shenzhen Airport ESG Governance Responsibility Topic

Party Building Party-Enterprise Integration—Enabling Grassroots Governance

Enhance the visibility and influence of our Party-building brand

Adhering to the Party's leadership and strengthen Party building is the "root" and "soul" of state-owned enterprises. Shenzhen Airport has profoundly studied and

Efforts have been made to deeply implement the "Party building for cohesion" project carry out special actions to enhance the value of Party building and

implemented the ethos of the Communist Party of China and the Second and Third Plenary Sessions of the 20th Central Committee earnestly implemented the

promote the iterative upgrading of 38 "One Party Branch One Brand" 9 "One CYL One Public Welfare Program" and 10 "One Trade Union One Feature" programs.decision-making and deployment of the Company's Party Committee. The Company has given full play to the leading role of Party building promoted the quality

We held a series of "Red Crossing Season" characteristic Party building activities collecting 148 red poetry recitation and transcription works and 61 Party

and efficiency of Party building work providing a strong political and organizational guarantee for its high-quality development.building courseware works. In the form of situational sand table music Party lessons etc. the "Qimingxing" Party organization secretary's performance ability

training the "Party Elite" empowerment training and the Party members' pioneer "inheritance" training were carried out to promote the improvement of political

In-depth Learning and Meticulous Understanding —Consolidate the Ideological Foundation literacy and performance ability.Study and implement the plenary session spirit with heightened political consciousness Honors

We held a special seminar on studying and implementing the ethos of the Third Plenary Session of the 20th CPC Central Committee organized a publicity group

to carry out 57 special lectures invited experts to teach courses on the spirit of the Plenary Session the new Company Law and management reform and formed ? The "Strong Foundation for Party Building" Project was awarded

a broad consensus on implementing the ethos of the Plenary Session through theoretical guidance and group discussions. the Excellent Case of "High-quality Party Building Leading

High-quality Development of State-owned Enterprises" by the

Shenzhen Party Building Research Association and was officially

published by the Party Building Reading Press of the Party

Organization Department of the CPC Central Committee.

571336941

Special Lectures on Propagating and Implementing Group Study Sessions on Party Warning Education Sessions Party Discipline Lectures

the Ethos of the Third Plenary Session of the 20th Discipline Learning and Education

CPC Central Committee Held

The "Party Elite" Empowerment Training

Conduct learning and education on Party discipline with high standards

We have formulated the Party discipline study and education program and clarifies 16 key tasks. We have further organized the Party discipline learning and

education class carried out the "Regulations" special counseling and "Tempering" sand table training. Visits to the cultural celebrity good family style education Improve the quality of Party building

practice bases have been organized to carry out clean government education activities and promote the good style of clean government.We conducted 42 Party Committee regulation and guarantee sessions and 5 central group study session and supervised the handling of 162 important political

documents effectively promoting the transformation of learning results. We further completed the election of the Discipline Inspection Commission of the

Security Inspection Station and the Ground Service Company and standardized the establishment of 4 joint Party branches completed the by-election and

general election of 9 Party branch members further improving the organizational construction. The closed-loop management mechanism of "monthly prompt -

quarterly notification - annual assessment" was put in place to standardize the work of "three meetings and one lesson" the relationship management of party

organizations and the development of Party members at the grass-roots level continuously improving the standardization level of Party building.Party Discipline Learning and Education Class Organized

08 09Shenzhen Airport Co. Ltd. 2024 Environmental Social and Governance (ESG) Report Message from the Chairman About Shenzhen Airport ESG Governance Responsibility Topic

ESG Governance Stakeholder Communication

Through the regular communication mechanism Shenzhen Airport actively listens to the opinions expectations and demands of stakeholders and builds a more

According to the China Securities Regulatory Commission's "Code of Corporate Governance for Listed Companies" and "Self-Regulatory Guidelines for Listed harmonious relationship with stakeholders through more channels and ways.Companies of Shenzhen Stock Exchange" Shenzhen Airport has integrated the concept of sustainable development into the Company's business practice

established and improved the ESG management structure. Stakeholder communication and key issue analysis has been continuously carries out gradually

improving the level of sustainable management and creating a sustainable future together with stakeholders. Stakeholders Expectations and Demands Communication Mode

In 2024 the Board of Directors reviewed ESG important issues such as climate change noise management employee rights and benefits passenger services ● Shareholders' General Meeting

customer privacy corporate governance and shareholder protection to understand the achievement of business-related ESG goals and promote sustainable ● Information Disclosure

● Economic Benefits

development performance in an orderly manner. This Report provides detailed information on the progress and effectiveness of the Company's 2024 ESG work ● Investor MeetingShareholders ● Corporate Governance

and was approved by the Board of Directors on April 23 2025. ● Performance Presentation

● Information Disclosure

● Investor Communication Phone Number

● Website & E-mail

● Thematic Reporting

ESG Management ● Safety GuaranteeGovernment and ● Surveys and Visits● Passenger Service

Related Regulatory ● Working Meetings

● Employee Rights and Benefits

Shenzhen Airport has gradually established a sustainable development management structure composed of the Board of Directors Strategy Committee ESG Units ● Advisory Disclosure● Social Welfare

Working Group various departments and subsidiaries clarified the responsibilities and division of labor at each management level systematically promoted ESG ● Statistical Reports

work and conducted proper information disclosure and communication.● Safety Guarantee ● Passenger Service

Passengers

● Passenger Service ● Satisfaction Survey

● Democratic Communication Conference

● Employee Rights and Benefits

●

As the highest decision-making body of the ESG management system the Board of Directors is responsible Employee Representative Council● Remuneration and Benefits

for determining the Company's ESG management structure and management strategy ensure that Employees ● Trade Union

Decision-making ● Career Development

tier Board of Directors appropriate and effective ESG risk management (including climate change) and internal control systems

● Employee Representative Committee on Occupational

are in place hear the outcomes of ESG discussions on important issues (including climate change) monitor Health and Safety Matters

the progress of ESG objectives; review and approve the Company's ESG Annual Report.● Compliance with Industry Norms ● Working Meetings

Peers

● Promotion of Industry Development ● Exchange Learning

The Chairman serves as the convenor of the Strategy Committee. The Strategy Committee determines the

Management Strategy Committee ESG management objectives policies and implementation paths evaluates and identifies ESG-related tier risks and opportunities integrates key issues into the Company's overall strategy and conducts regular ● Aircraft Movement Area (Apron) Management

management and supervision.Committee

● Safety Guarantee ● Operations Coordination and Management Committee

On-site Airlines and

●

other Tenant Units Passenger Service

● Service Quality Improvement Committee

The ESG Working Group is the daily office of ESG management led by the Office of the Board of Directors ● Collaborative Development ● Security Management Committee

ESG Working Group and composed of full-time (part-time) employees responsible for ESG work within the business scope of

● Working Meetings

each department to jointly clarify the Company's ESG work content goal decomposition and responsible ● Communication

entities and review the accuracy of the content disclosed in the ESG Report.Implementation ● Market Research

tier ● Contract Negotiation

According to the ESG work content involved in each department and subsidiary management objectives ● Transparent Procurement ● Production guarantee meeting

and plans have been formulated under the guidance of the Company's overall policy comprehensively Suppliers

Departments and ● Financial Status ● Symposium

Subsidiaries promoting the implementation of various issues and achieving actual results. The ESG work content and

results have been calculated and organized and reported to the ESG Working Group for information ● Written correspondence

disclosure. ● Instant Messaging

● Community Development ● Major Event Guarantee

Community ● Volunteer Service ● Volunteer Activities

● Social Welfare ● Charity Activities

10 11Shenzhen Airport Co. Ltd. 2024 Environmental Social and Governance (ESG) Report Message from the Chairman About Shenzhen Airport ESG Governance Responsibility Topic

Material Issue Management Material Issue Evaluation Results

Materiality analysis helps enterprises identify and assess potential risks providing support for decision-making and management. In accordance with the

latest disclosure standards update the analytical methods such as GRI Standards IFRS S1General Requirements for Disclosure of Sustainability-related Financial 26

Information Self-regulatory Guidelines No. 17 for Companies Listed on Shenzhen Stock Exchange—Sustainable Development Report (for Trial Implementation) 12

Self-regulatory Guidelines No. 3 for Companies Listed on Shenzhen Stock Exchange—Preparation of Sustainable Development Report Shenzhen Airport conducted 8 25 13

research and assessment on material issues from two dimensions: "impact materiality" (the significance of the impact on the economy environment and social 16 14

sustainability) and "financial materiality" (the significance of the impact on corporate finance) in 2024. The concerns of all parties and their financial impact on 23 21

the Company were comprehensively reviewed to screening for topics of ESG significance disclose them in detail in the Report and continuously improve ESG 22 15

management to better respond to the expectations and demands of stakeholders. 289

1727

45

Material Issue Evaluation Process

61829

Formation and Identification of ESG Issues 20 1

1031

Based on the analysis of internal and external development trends a list of ESG issues is formed by referring to authoritative sustainable

development report guidelines and standards in China and abroad mainstream ESG rating systems in China and abroad sustainable 30 19 7 2

development issues of concern to the same industry and common concerns of internal and external stakeholders. Material general issues and

2411

industry-specific issues are identified.

3

Stakeholder Survey

Financial Materiality

We conducted a survey on key internal and external stakeholders carried out "impact materiality assessment" and "financial materiality Environmental Dimension Social Dimension Governance Dimension

assessment" in the principle of dual materiality formed a matrix of material issues for 2024 and identified the material issues and their

priorities for this year.High Medium Average

12 Safe and Efficient Operation 1 Energy Management 6 Waste Management

Issue Confirmation and Disclosure

13 Service Quality 2 Addressing Climate Change 10 Biodiversity Protection

14 Occupational Health and Safety 3 Resource Utilization 11 Circular Economy

The Board of Directors in combination with the suggestions of internal management and external experts reviews the screening and analysis

results to confirm highly material ESG issues. For material issues the Report should focus on disclosing their governance strategy risk and 15 Employee Rights and Welfare 4 Pollutant Emissions 19 Supply Chain Management

opportunity management indicators and goals etc. 16 Customer Privacy 5 Water Resources Management 20 Industry Exchange

17 Diversity Equality and Inclusiveness 7 Noise Management 24 Intellectual Property Protection

25 Business Ethics 8 Greenhouse Gas Emissions 30 Equal Treatment of Small and Medium-sized Enterprises

26 Compliant Operation 9 Environmental Compliance 31 T ransparency of Information Disclosure

27 Corporate Governance 18 Employee Training and Development

28 Shareholder Rights Protection 21 Technological Innovation

22 Community Public Welfare

23 Rural Revitalization

29 Risk Management

1213

Impact MaterialityShenzhen Airport Co. Ltd. 2024 Environmental Social and Governance (ESG) Report Message from the Chairman About Shenzhen Airport ESG Governance Responsibility Topic

Responsibility Hub Capacity to Leapfrog to

Topic the World-class Level

On December 23 2024 the annual passenger throughput of Shenzhen Airport officially exceeded 60 million making it the fourth airport in the Chinese mainland Increase the number of "Shenzhen Express" flight routes

to cross the "60 million mark". The leap in airport hub capacity will provide a stronger momentum and strong support for Shenzhen to accelerate the construction

In response to the demand of the domestic public/business service market the number of "Shenzhen Express" flight routes have increased from 13 to 17 and the

of a more globally influential economic center city and a modern international metropolis.number of express flights passenger traffic and passenger load factor have increased significantly over the previous year. The annual passenger load factor of

Shenzhen-Xi'an route reached 91.4%. Over the past year the "Shenzhen Express" service has transported more than 33 million passengers not only building a fast

Improve the Route Network and Build An Air Bridge for Urban Development air channel between Shenzhen and major urban clusters in China such as Beijing-Tianjin-Hebei Region Yangtze River Delta and Chengdu-Chongqing but also

injecting new vitality into the high-quality development of airport passenger transport.Weave a dense international route network Expand domestic destinations Attract passengers from Hong Kong and Macao to fly with Shenzhen Airport

Shenzhen Airport has opened and increased more than 20 international Keeping up with the hot spots in the domestic market we have opened We have launched the “Via Shenzhen-Hong Kong Air-Rail” intermodal product and provided check-in and luggage check through services for "air and sea

passenger routes from Shenzhen to Mexico City Cairo Vienna Budapest 17 new domestic destinations such as Xinyang Anyang Ezhou Wuyishan transport" passengers at the airport ferry terminal.Riyadh Madrid etc. connecting more than 47 destinations on five continents. and Liupanshui expanding domestic destinations to 139. Every effort has

More than 800 inbound and outbound passenger flights per week have been made to restore the "Shenzhen - Nyingchi" direct passenger flight Seize the opportunity of the opening of the Shenzhen-Zhongshan Bridge

further narrowed the distance between Shenzhen and important cities in the route. The airlines companies have also been encouraged to further increase

world. the flight frequency of 8 domestic top 10 airport routes from Shenzhen to We have actively extended the service chain to the west bank of the Pearl River Estuary expanded the aviation hinterland and built and put into use the

Beijing Shanghai Chengdu Hangzhou and Chongqing realizing public Shenzhen-Zhongshan and Shenzhen-Jiangmen Aviation Hubs at Shenzhen Airport with high quality. Relying on high-quality facilities high-standard service

transportation operation of business express flights during peak hours. processes and high-frequency shuttle bus lines we provide comfortable efficient and convenient air travel services for passengers in Zhongshan and Jiangmen. It

Passenger throughput exceeded the will help build a modern integrated transportation system of the two cities with "air and ground transport linkage".

6000mark for the first time in a year

Single day passenger throughput over The number of flights guaranteed for the year Maximum number of single day flights International and regional

200000 exceeded the passenger traffic over passengers 400000 1300flights mark for the first time 5million passengers

Promote Connectivity and Enhance the Competitiveness of Airport Hubs

I mprove the layout of city terminals

In cooperation with Guangming District Investment Control Group and Nansha Bus Company we have opened Guangming and Nansha City Terminals

respectively improving the comprehensive transportation system inside and outside the city. Shenzhen-Zhongshan Airport Shenzhen-Jiangmen Airport

In 2024 the number of passengers from Zhongshan Launched "Shenzhen Express" flight routes and Shenzhen Airport City Terminals have covered

and Jiangmen traveling to and from Shenzhen Airport increased the number of flight routes from

for flights surged by over

23013

8

to 17 cities including Shenzhen Hong Kong Dongguan Huizhou

% compared to pre-route-opening levels. Zhongshan Jiangmen Zhuhai and Guangzhou.In the future Shenzhen Airport will continue to expand international passenger routes from Shenzhen to world-class Bay areas hot cities in Europe America and Australia

node cities of "Belt and Road" countries and cities with high industrial correlation with Shenzhen. Efforts will be made to deeply tap the business and tourism markets of

hinterland countries in Southeast Asia and Northeast Asia and expand new domestic passenger routes with market potential activate new market demand in the west Bank

Guangming City Terminal Nansha City Terminal of the Pearl River relying on Zhongshan and Jiangmen Airports and continue to implement the strategy of attracting tourists from Hong Kong and Macao.

14 15Shenzhen Airport Co. Ltd. 2024 Environmental Social and Governance (ESG) Report Message from the Chairman About Shenzhen Airport ESG Governance Responsibility Topic

Responsibility "Shenai Quancheng"

Topic Meticulous Companionship

In order to improve the quality of service brand continue to improve the "Shenai Quancheng" service matrix extend the service brand cluster advance the Establish "a number of benchmarks" for service branding

in-depth service brand building Shenzhen Airport has adhered to the "Full Staff Attendants" concept focused on drawing the "one blueprint" brand matrix

established "a set of mechanisms" and "a number of benchmarks". All these efforts are to achieve goal-based brand building and responsibility-based brand Shenzhen Airport establishes service brand benchmarks and enhances brand influence through industry evaluations experience exchanges and selection of

management continuously enhance the industry influence of the service brand. outstanding employees.Industry evaluation and Experience exchange and Promotion of Core Brand Cultural Material Festival activity

Drawing the "One Blueprint" Brand Matrix promotion sharing Values Design upgrade

Actively participate in the Work with airline companies Select Outstanding Employees Start with "Shenan Youli" to Upgrade the "Shenai Tongxing"

Centering on "Shenai Quancheng" Shenzhen Airport has continuously improved the building of service brand matrix around the needs of passengers and formed industry evaluation activities and other resident units who carry forward the core design stickers refrigerator and "Shenai Y infa" sub-

a three-dimensional service system covering multiple sub-brands. organized by the Airport carry out benchmarking values of the brand and magnets and other materials brands in combination with

Association and ACI promote service brand experience display the core values of the to spread brand culture to Children's Day "the Double

the "Shenai Quancheng" exchange activities to expand service brand through brand employees tourists and on- Ninth Festival" and other

Shenzhen Airport studies how to brand and "Shen Series" sub- the coverage of the "1+N"

publ ic ity image display site personnel. festivals carry out interactive

With Crossing 1 as the carrier

reduce the night maintenance Shenzhen Airport has created brands and enhance the service brand building model. publicity and training. experience activit ies for

time of the rapid transit system a crossing service benchmark industry influence. tourists and enhance brand

extend the cycle operation time that can be rep l icated and awareness.shorten the train stopping time promoted through environmental

and reduce the waiting time of i m p r o v e m e n t e q u i p m e n t

"Shenyue passengers. upgrading process improvement

Lingtong" "Shen i Feiguan" and heart-warming service. "Chang xiangfei"

"Shenjie

Through the addition of route Changxing" Shenzhen Airport makes full use "Shenqing Weini" Shenzhen Airport focuses on the

picture guidance public ity of the aircraft movement area needs of passengers studies

stand and guidance services operation management system to and deepens the refined ground

this service helps the elderly achieve online handling of item management develops measures

solve the confusion of using access in the aircraft movement to improve bridge utilization

smart phones and ensures area unpowered equipment rates implements the pre-

that the elderly passengers access sa fety t ra in ing and management mode of trailers.smoothly handle the boarding other businesses to improve the

process and improve the travel satisfaction of airline companies

experience. and resident units.Special Passenger Protection Pet Service

Establish A "Set of Mechanisms" for Brand Management Honors

In order to ensure the effective promotion and continuous optimization of the service brand Shenzhen Airport has established a set of impeccable service brand

management mechanisms. ? S henai Quancheng Service Brand won the First Place in the CAPSE Airport ? I ncluded into the ACI Director General's "Excellent Airport Service

Service Brand Index List 2024. Quality List" for the first time.

1 Brand promotion and publicity 2 Risk control and response ? A t the ACI Global Summit the ACI introduced the Group Standard of ? S henai Quancheng and Excellent Five-star Service Brand System

"Contactless Service for Civil Airport Passengers" edited by the Company Management and One Certificate (Code) Pass have been rated as

Strengthen brand promotion by refining the service brand concept Organize the risk prevention and control list of each service sub-brand receiving high attention from global peers. China Civil Airport Excellent Service Case.reinventing the brand story and shooting promotional videos and and formulate a brand risk response program to ensure the sound

microfilms. operation of the service brand. ? A s the only representative of civil aviation Shenzhen Airport attended

3 Enhancement of full service awareness 4 Health airport construction the International Organization for Standardization Academic Exchange Meeting and shared humanistic airport practices.

Integrating the all-staff service mindset into service brand training Carry out health training AED first aid training micro-class and other

content strengthen staff service awareness skills training and activities upgrade the "Healthy Airport Shenzhen Cares" service sub-

assessment work relying on service access training service business brand and further improve the level of airport medical rescue services.training and other forms.

16 17Shenzhen Airport Co. Ltd. 2024 Environmental Social and Governance (ESG) Report Focus on Low-carbon Development for an Sincere Companionship for Safe Travel Deepen Governance to Empower Ecological Future Guarantee Development Excellence

Focus on Low-carbon Development Issues InvolvedAddressing Climate Change Pollutant Emissions Waste Treatment Ecosystem

and Biodiversity Conservation Environmental Compliance Management

for an Ecological Future Energy Use Utilization of Water Resources And Circular Economy

Contributions to the UN SDGs

Shenzhen Airport has improved its environmental management system scientifically addressed the

challenge of climate change and attaches great importance to the protection of biodiversity. Also

promoting the optimization of energy structure and waste recycling fully practicing the concept of green

development Shenzhen Airport is committed to building a green low-carbon and eco-friendly modern

airport.

18 19Shenzhen Airport Co. Ltd. 2024 Environmental Social and Governance (ESG) Report Focus on Low-carbon Development for an Sincere Companionship for Safe Travel Deepen Governance to Empower Ecological Future Guarantee Development Excellence

Improve Environmental Management Addressing Climate Change

Shenzhen Airport strictly abides by the Environmental Protection Law of the People's Republic of China and other relevant laws and regulations improves the Climate change is a major challenge shared by the human society. Shenzhen Airport has actively implemented the requirements of The State Council's "Action

ecological conservation management system based on the ISO 14001 environmental management system. Efforts have been made to deeply implement the Plan for Carbon Peak before 2030" and issued the commitment of "Actively Addressing Climate change and Supporting the Achievement of the 'Double-carbon'

concept of green development and actively coordinate with the supervision and law enforcement inspection of the ecological environment authorities. Shenzhen Goals". In accordance with the framework recommendations of "Self-Regulatory Guidelines for Shenzhen Stock Exchange Listed Companies No. 17—Sustainable

Airport is committed to building a green low-carbon and sustainable modern airport and contributing to the ecological conservation endeavor. Development Reporting (Trial)" and "International Financial Reporting Standards No. 2 - Climate-Related Disclosure" we have improved the governance structure

for addressing climate change strengthened climate risk assessment and response capacity building improved emergency plans and enhanced operational

resilience in extreme weather. We are committed to building a low-carbon eco-friendly and sustainable green aviation hub and constantly improving our ability

to cope with climate change.During the reporting period the Company Total Investment in Environmental Certified according to ISO 14001:2015

had no serious or large-scale environmental 259.83 Taking up 5.48% Environmental Management System Governanceemergencies or ecological damage incidents Protection RMB million of Operating Revenue

nor was it summoned or penalized for 100 The Company takes climate change as the main consideration factor of strategic issues and has established an ecological conservation leading group for ecological and environmental issues or covering % of the business greenhouse gas management and climate change response. The ecological conservation leading group is responsible for coordinating and promoting ecological

environmental violations. scope. conservation of the Company coordinating and solving major green development issues and achieving high-quality development.Group Leader: Chairman ● I mplement relevant policies ● Coordinate the top-level ● Organ ize lead make

Improvement of management structure: Establish a three-tier Environmental emergency management: We formulate and regulations of national design of the Company's decisions coordinate

ecological conservation management system consisting of the emergency plans for sudden environmental risk events and local governments and ecological conservation supervise and inspect

ecological conservation leading group functional departments carry out environmental risk assessment regularly Managing Deputy Group Leader: General Manager industries on ecological endeavor and improve the the Company's ecological conservation. ecological conservation conservation work.and grass-roots production units with the chairman of the identify potential environmental risks and formulate system and assessment

Board of Directors as the leader of the leading group. corresponding countermeasures and annual drill plans Deputy Group Leader Deputy General Manager mechanism.and training plans. (Deputy General Manager of Ecological Conservation

to serve as Executive Deputy Group Leader)

● S tudy and solve major problems in ecological conservation ● Fulfill other responsibilities

and organize the investigation and handling of major re la ted to eco log ica l

Improvement of the environmental system: The Environmental monitoring: We strictly abide by Members: Heads of departments

units and affiliated enterprises negative incidents of ecological conservatio. conservation.ecological conservation management system has national and local laws regulations and relevant

been formulated and environmental commitments provisions prepare environmental monitoring

such as "Strengthening Ecological Governance to p lans in st r ic t accordance with re levant

Promote Harmonious Coexistence between Man requirements and entrust qualified third-party Strategy

and Nature" "Actively Addressing Climate change environmental monitoring units to carry out The Company actively responds to the requirements of the national "Dual-carbon" strategy and identifies the possible impacts of climate-related risk

and Supporting the Achievement of the 'Double- environmental monitoring of air water quality opportunities on its own operations in order to address climate change risks and capitalize on transformation opportunities.carbon' Goals" and the "Environmental Statement of catering fume radiation and noise to ensure that

the Company" have been issued; these efforts are all environmental elements comply with relevant

intended to build a green airport with harmonious standards. Physical Risks Transition Risks

coexistence between man and nature.● Climate change is likely to lead to a high incidence of ● W ith the global drive towards a low-carbon economy

extreme weather events such as typhoons rainstorms the aviation industry is under pressure to transition to a

Formulation of environmental goals: We integrate the concepts Serious environmental assessment: The Company has put in place and f loods which may cause damage to airport green and low-carbon economy. Passengers and airline

an environmental protection responsibility system and the ecological infrastructure flight operations and power and water companies may be more inclined to choose eco-friendly and measures of ecological conservation and environmental supply systems subsequently resulting in operational airport services and facilities and governments may

protection into the whole process of corporate operations and conservation leading group has formulated the objectives for ecological disruptions increased maintenance costs and supply introduce stricter carbon emission policies.management identify relevant environmental risks and impacts conservation including environmental protection organized the chain disruptions.formulate and implement the annual implementation plan implementation of the ecological conservation responsibility system

for ecological conservation clarify the work objectives and assessment; the management departments at all levels are responsible

corresponding measures and continuously reduce the impact for goal and responsibility decomposition and incorporate them into the

●●

on the environment. Company and departmental performance responsibility system and post Identify the climate vulnerability of the region where P romote the green transformation of airport services

responsibility system for assessment and the assessment results are Shenzhen Airport is located and assess the potential encourage airline companies to use low-carbon fuels and

impact of extreme weather on airport operations. provide green flight services to meet passengers' demand

linked to personnel performance. ● Establish a sound extreme weather monitoring and for eco-friendly travelling.early warning system to track weather changes such as ● Accelerate the application of renewable energy sources

typhoons and rainstorms in real time. such as solar energy and wind energy and gradually

● Upgrade existing infrastructure to ensure that it can replace traditional energy sources.withstand the effects of extreme weather.

2021

Potential Impact Response PolicyShenzhen Airport Co. Ltd. 2024 Environmental Social and Governance (ESG) Report Focus on Low-carbon Development for an Sincere Companionship for Safe Travel Deepen Governance to Empower Ecological Future Guarantee Development Excellence

Risk and Opportunity Management Indicators and Goals

The Company is actively concerned itself on the potential impacts of climate change on infrastructure operations and revenues as well as transition risk The type of greenhouse gas emitted by the Company is primarily carbon dioxide. Production and operation activities involving greenhouse gas emissions mainly

opportunities such as policy changes technological advances and shifts in market demand. Efforts have been made to continuously improve the response ability include fuel consumption of ground service vehicles gas consumption of staff restaurants and electricity consumption such as Terminal and Satellite Hall

to extreme weather events assess the impact of extreme weather such as rainstorms and typhoons on airport infrastructure. TCFD recommendations have been operations.used to identify climate-related risks and opportunities and incorporate them into internal and external environmental risk management. The application of

new green technologies such as energy conservation and emission reduction pollution reduction and carbon reduction products has been increased to actively The company has completed the preparation of the 2024 GHG emissions report and Environment in accordance with the "Greenhouse Gas Emissions Accounting

respond to risks related to climate change. and Reporting Requirements Part 6: Civil Aviation Enterprises" (GB/T 32151.6-2015) and "Guidelines on Greenhouse Gas Emissions Accounting Methods and

Reporting Formats of Chinese Civil Aviation Enterprises (Trial)" to quantify and report greenhouse gas emissions generated by its production systems. The

electricity greenhouse gas emissions were 92168.43 tons of carbon dioxide equivalent gasoline diesel natural gas greenhouse gas emissions reached 3978.98

tons of carbon dioxide equivalent.● Strengthen the adaptation to physical climate risks mainly including improving the safety level of flood control and

In the future the Company will further strengthen the management of Scope III greenhouse gas emissions and gradually collect statistics on Scope III greenhouse

drainage at the site strengthening biodiversity protection at the site improving the moisture and waterlogging

gas emissions from employee travel and commuting.resistance of various facilities and equipment and systems continuously promoting the construction of Sponge City

eliminating old fuel equipment strengthening emergency management etc. to ensure the continuity and safety of

corporate operations and continued improvement of climate resilience and sustainable development. Carbon emission intensity decreased by Non-fossil energy consumption Non-fossil energy consumption accounting for

8.50% 20178.67tons of standard coal 91.22%

● Actively pay attention to green finance. We have purchased insurance products for extreme weather events to Fossil energy consumption Total greenhouse gas emissions per unit production Total greenhouse gas emissions per unit energy

reduction risks and adopted green and low-carbon new technologies and products such as pure electric vehicles

energy-saving lighting fixtures smart lighting systems and smart energy management systems to improve energy 1942.70 tons of standard coal (Scope I and Scope II) 25.59 tons of consumption (Scope I and Scope II) 7.11 tons of

efficiency and cope with extreme weather. Carbon verification has been implemented to prepare for inclusion in carbon dioxide equivalent per 10000 person-times carbon dioxide equivalent per 10000 person-times

the carbon trading market. Furthermore we are actively seeking policy support such as tax incentives and financial

subsidies to reduce the cost of transformation and accelerate the construction of a green and low-carbon airport.Indicator 2024 Unit

Total Greenhouse Gas Emissions Note 1 15.73 10000 tons of carbon dioxide equivalent

● Large-area oil spill and large-area oil spill emergency response drills for mobile refueling trucks in the aircraft

Scope I: Direct greenhouse gas emissions 0.40 10000 tons of carbon dioxide equivalent

movement area chemical leakage emergency response drills for aviation materials storage oil spill emergency

response drills for tractors emergency response drills for medical sewage tank operation emergencies in Terminal 3 Scope I: Indirect greenhouse gas emissions Note 2 15.33 10000 tons of carbon dioxide equivalent

have been carried out.Greenhouse gas emission intensity 25.59 t CO2/10000 Person-times

Note 1: Gasoline diesel and natural gas consumption are included within the scope of Shenzhen Airport Co. Ltd. (excluding independent legal entities therein) and the natural gas

CO2 emission factor is Shenzhen Landmark 0.0022t CO /m32 .Note 2: The electricity power carbon emission factor of Shenzhen area is 0.9489t CO2/MWh.

22 23Shenzhen Airport Co. Ltd. 2024 Environmental Social and Governance (ESG) Report Focus on Low-carbon Development for an Sincere Companionship for Safe Travel Deepen Governance to Empower Ecological Future Guarantee Development Excellence

Strengthen Pollution Prevention and Control Waste Management

The Company strictly implements the relevant requirements of The Law of the People's Republic of China on the Prevention and Control of Environmental Pollution

Led by green development Shenzhen Airport continues to strengthen wastewater waste gas waste and noise management effectively reducing the impact of by Solid Waste and the Pollution Control Standards for Hazardous Waste Storage and actively standardizes the classification and transportation of domestic

operations on the environment and moving towards the goal of a green airport. waste the collection and transfer of hazardous waste. A garbage classification management ledger has been established to record the type quantity and

destination of garbage and ecological civilization construction training has been carried out. A Hazardous Waste Management Plan is formulated every year

Wastewater Management featuring hazardous waste generation hazardous waste reduction plan objectives and measures.The Company strictly abides by the relevant laws regulations and standard documents such as the Water Pollution Prevention and Control Law of the People's

Republic of China and Control and the Regulations on Ecological Environmental Protection of Shenzhen Special Economic Zone and has established a sound

wastewater discharge management system. We have implemented water-saving actions reduced the amount of fresh water taken from production and life and

the discharge of sewage and standardized the detection treatment and supervision of storage tanks medical wastewater kitchen sewage oily sewage aviation Category Type of Waste Reduction and Non-hazardous Treatment Method

sewage and other related work. The wastewater discharge compliance rate is 100%.Kitchen Waste

Aviation Sewage Discharge Domestic Sewage Discharge Total Wastewater Discharge Wastewater Discharge Goal Kitchen waste and recyclables are disposed of by

General Waste Recyclables qualified third parties while other municipal solid waste

2013.60 Tons 1004080 Tons 1006094 Tons 1022000Tons is disposed of by relevant municipal units.

Other Waste

Waste Gas Management

Other organic solvent waste (discarded hair spray mousse perfume Centralized treatment by a qualified third-party

The Company complies with the "Comprehensive Emission Standards for The pollutants in the Company's exhaust gas mainly come from the Hazardous Waste

mosquito repellent etc.) used chargers used fluorescent lamps etc. company

Air Pollutants" and has formulated an internal system titled "Ecological gasoline and diesel consumed by the operation vehicles within the site.Conservation Management System" to monitor and manage waste gas Such pollutants mainly include carbon monoxide hydrocarbons nitrogen

emissions from ground service vehicles and carbon dioxide generated oxides and particulate matters etc. After third-party testing the exhaust

by natural gas combustion in the flight area to ensure that the emission emissions of the Company's operation vehicles all meet the national standard

concentration of waste gas complies with national and local laws and requirements. 2024 Emissions Reduction Density Compliance Disposal

regulations. Category Total Emissions (Tons) Target (Tons) (Tons/10000 People) Rate (%)

Actively promote Actively promote new energy equipment and vehicles. With the exception of firefighting

new energy ambulance refueling emergency protection and new energy vehicles with fewer than two General

equipment and options the proportion of electric vehicles in the new and updated aircraft movement area Waste 43404.57 7500 7.06 100

vehicles reached 100% in 2024.Hazardous

Waste

Carry out exhaust In 2024 the exhaust emissions of new and updated diesel equipment/vehicles shall be no

17.88150.002100

control of non-road lower than the current national standards and the exhaust smoke of in-service fuel non-

mobile machinery road diesel mobile machinery met the Class III limit values in the "Exhaust Smoke Limits and

Test Methods of Non-road Diesel Mobile Machinery".Noise Management

The Company strictly abides by The Law of the People's Republic of China on the Prevention and Control

Implement 100% installation of catering fume purification facilities according to the of Noise Pollution and other laws and regulations and has issued the "Notice on the Adjustment of

Conduct ongoing requirements and carry out fume emission testing in accordance with the relevant Implementation Rate of Noise Reduction Flight

exhaust smoke requirements of "Shenzhen Cooking Fume Emission Control Code". The passing rate of Special Groups for the Prevention and Control of Noise Pollution of Joint Stock Companies" further Procedures by Aircraft

regulation the test results is 100%. The installation of online monitoring system for oil fume and the clarified the main responsibilities and tasks of each unit for the prevention and control of aircraft noise.monitoring of oil fume emission have been completed. Cooperation with air transport enterprises and air traffic control departments has been strengthened to 98.83%

promote various airport noise mitigation work continuously work together to improve the implementation

rate of noise reduction flight procedures and report the implementation of airlines on a monthly basis.Implement use The installation of 60 on-bridge air conditioners and 75 on-bridge power supplies in

management of Terminal T3 has been completed and the support capacity of aircraft APU ground

alternative facilities replacement equipment has been improved by about 27% which has greatly reduced the

for aircraft APUs exhaust emissions during aircraft parking at passenger boarding bridges.

24 25Shenzhen Airport Co. Ltd. 2024 Environmental Social and Governance (ESG) Report Focus on Low-carbon Development for an Sincere Companionship for Safe Travel Deepen Governance to Empower Ecological Future Guarantee Development Excellence

Optimize the Use of Resources

Annual total energy consumption control target Actual annual total energy consumption Total energy consumption per million revenue

Shenzhen Airport has always adhered to the concept of green development and promoted green and low-carbon transformation by strengthening energy

management promoting energy conservation and carbon reduction optimizing the use of water resources and vigorously developing the recycling economy 26040 tons of standard coal 22121 tons of standard coal 4.67 tons of standard coal per million revenue

supporting the commitment of creating an efficient eco-friendly and sustainable modern aviation hub.Energy Management Clean energy use The proportion of clean energy use Natural gas consumption Purchased electricity

The Company fully implements the "dual-control" management of energy consumption and total carbon emissions and intensity of carbon emissions actively 316.31 tons 1.57% 201949 cubic meters 164.1877 million KWH

carries out the accounting and verification of greenhouse gas emissions and energy consumption and continuously promotes the realization of near-zero of standard coal

emissions of greenhouse gases to meet the challenges brought by climate change. Actively responding to actions related to winning the Blue Sky Defense War

the Company effectively reduces carbon emissions by introducing new energy vehicles strengthening vehicle exhaust control and promoting the application Diesel consumption Gasoline consumption Comprehensive energy consumption The company's photovoltaic power

of APU alternative facilities. By 2025 the Company will strive to consume no more than 4.16 tons of standard coal per 10000 passengers per unit of passenger per unit of passenger transport capacity in 2024

traffic. During the reporting period the Company's annual energy management targets were met. 1072.52 tons 75.67 tons 3.6 tons 8.4053 million KWH

of standard coal /10000 people

1237

● A total of 12771 LED lamps have ● T he transformation of the GTC building ● Vigorous efforts have been made to Honors

● A ctive efforts have been made to promote

been put into use in the office area in te l l igent l ight ing sys tem has been build a "green terminal" by optimizing new energy equipment and vehicles. With

of Terminal 3 which is expected completed. By replacing energy-saving LED the energy-saving operation manual the exception of firefighting ambulance

to save 108.15 metric tons of coal lamps adding sensors re-developing the of major energy consumption systems ? In July 2024 Shenzhen Airport passed the re-certification refuel ing emergency protection and

equivalent a year and reduce control interface and control logic and other and equipment strengthening the of energy management system and the supervision and new energy vehicles with fewer than two

carbon emissions by 835.02 tons a measures the lighting control system of monitoring and evaluation of energy audit of Environmental Management System.options the electrification rate of newly

year. the Ground Transportation Center has been consumption indicators such as water added and updated airfield ground vehicles ? In May 2024 Shenzhen Airport received the 2024 China

greatly improved in the degree of automation electricity and cooling. The Satellite reached 100% in 2024. Civil Airport Carbon Emission Management Ability

energy utilization efficiency and system Hall has received the "Three-star Improvement Outstanding Case Award.reliability. After the project was launched the Green Building Label Certificate" from

? In December 2024 the Satellite Hall received the "Three-

lighting energy consumption has decreased the Ministry of Housing and Urban-

8 star Green Building Label Certificate" from the Ministry of by 26.20% year-on-year revealing evident Rural Development.4 Housing and Urban-Rural Development.energy conservation and consumption

reduction effect.● V igorous efforts have been made to fully

● Self-service has been promoted 6 promote the planning and construction of

i n t h e w h o l e p ro c e s s a n d 5 new energy vehicle charging facilities in differentiated security check self- ● A new phase of 23 MW rooftop the aircraft movement area. The intelligent

service security check "paperless" and park ing shed photovo lta ic monitoring platform was used to analyze

and other boarding services were ● T he aircraft taxi routes have been continuously power generation project has been charging efficiency equipment status and

improved providing passengers optimized and new aircraft "green taxi" completed and the 400 kW water energy consumption data optimize operations

with a more convenient efficient technology was actively introduced to reduce surface photovoltaic pilot project of management realize the coordinated

a n d l o w - c a r b o n b o a r d i n g aircraft carbon emissions. the aircraft movement area transfer development of charging facilities and new

experience. reservoir has been completed. energy vehicles and improve the application

level of green energy at the airport.

26 27Shenzhen Airport Co. Ltd. 2024 Environmental Social and Governance (ESG) Report Focus on Low-carbon Development for an Sincere Companionship for Safe Travel Deepen Governance to Empower Ecological Future Guarantee Development Excellence

Water Resource Management Develop a Circular Economy

The Company follows the principle of water conservation of "double control of total amount and intensity planned water use comprehensive utilization The Company actively develops a circular economy keeps plastic pollution under strict control increases green procurement promotes green office and drives

scientificity and rationality and improved efficiency" and promotes the economical utilization of water resources. efficient utilization of resources and sustainable development.● Vigorous efforts have been made to promote

the use of water-saving appliances and high- Packaging materials used Intensity of packaging material consumption Usage of biodegradable packaging materials

quality water-saving appliances have been

● Water management has been strengthened installed in strict accordance with national 13780 kg 2.24 kg/10000 persons 13780 kg

and water use plans have been scientifically and standards.reasonably declared so as record and analyze

monthly water use data and promptly keep

informed of the implementation of indicators.● P ost and display the publicity content of the Business units in the terminal are strictly required not to prohibit the provision of disposable non-degradable

water conservation regulations on the bulletin Keep plastic plastic bags plastic strawstableware/cups mixing sticks packaging bags and supervision efforts have been

boards and electronic screens in areas such as pollution under increased to conduct random checks on the implementation of plastic pollution control. We have also actively

the office areas cafeterias toilets work areas

● Active efforts have been made to improve the strict control cooperated with the CAAC Shenzhen Supervision Bureau to carry out plastic pollution inspections on all resident parking lots passenger areas and other areas

measurement network to effectively enhance units and flights operating at Shenzhen Airport.constantly increasing employee publicity and

the measurement monitoring capacity; the training on water use. Efforts have also been

pipe network leak detection maintenance and made to protect and rationally develop and

inspection have been strengthened to eliminate utilize the water resources around the airport Increase green Green products featuring energy conservation water conservation environmental protection regeneration

leakage. encourage and support the development and and comprehensive utilization of resources are given priority in the procurement of supplies of staff canteen procurement

utilization of sewage recycled water seawater watchkeeper dormitory office areas and production support.and rainwater projects.Promote green We have continuously promoted paperless office purchased recycled office supplies such as recycled paper

The Company's water usage target for 2024 Total water consumption marking a reduction of Water consumption intensity office and recycled consumables and limited the use of disposable office supplies.

1360000 cubic meters 1341918 18082 cubic meters 218.28

cubic meters from the annual total water consumption cubic meters / 10000 person-times

control target Advance green We have advanced the scale and international application of "paperless" travel and "whole-process self-

operations service" and 65.59% of domestic passengers travelled paperlessly in 2024.Fresh water consumption Recycled water consumption Ratio of recycled water consumption

1004080 cubic meters 337838 cubic meters 25.18%

28 29Shenzhen Airport Co. Ltd. 2024 Environmental Social and Governance (ESG) Report Focus on Low-carbon Development for an Sincere Companionship for Safe Travel Deepen Governance to Empower Ecological Future Guarantee Development Excellence

Protect the ecological environment Advocate A Green Lifestyle

Adhering to the ecological conservation concept of "respecting nature adapting to nature and protecting nature" Shenzhen Airport has formulated the policy Shenzhen Airport has actively organized ecological conservation theme activities and regularly carried out energy conservation and environmental protection

document "Strengthening Ecological Governance and Promoting Harmonious Coexistence between Man and Nature" insisting on integrating green development training to extensively advocate a green lifestyle comprehensively enhance the environmental awareness of employees and passengers and jointly promote the

into all aspects of construction operation and management and strictly implementing the red line of ecological conservation the bottom line of environmental construction of a green airport.quality the upper limit of resource utilization and the negative list of environmental access requirements. All these efforts are intended to reduce the impact on

the ecological environment.Environmental Protection Training Total Hours of Environmental Participants of Environmental Environmental Protection

Sessions Protection Training Protection Training Activities

● F rom the beginning of planning and design Shenzhen Airport Satellite Hall has adhered to the core

concept of "greenness energy conservation environmental protection and health" focusing on safety and 49Sessions 73 Hours 1816 Participants 13Activities

durability health and comfort and resource conservation etc. reaching an industry-leading level in terms

Green

of indoor and outdoor landscape environment creation building energy efficiency improvement green

buildings

operations management and other aspects. It was awarded the Three-star Green Building Mark by the Launch ecological conservation activities

Ministry of Housing and Urban-Rural Development in 2024 becoming the first airport terminal project in

South China to receive this certification.Continuous efforts have been made to strengthen the development of enterprise ecological culture and launch themed publicity activities such

as "Zero Waste City" "World Earth Day" "National Energy Conservation Publicity Week and Low-carbon Day" "June 5th World Environment Day"

National Ecological Day Water Conservation. We have extensively promoted General Secretary Xi Jinping's concept of ecological conservation

popularized the concept of energy conservation carbon reduction and green development and helped promote the formation of green and low-

carbon development modes and production methods and lifestyles.● E fforts have been made to comprehensively carry out biodiversity risk assessments. Relying on the

intelligent wildlife management system and the bird-strike prevention innovation workshop we have

conducted research on and application of ecological bird-proofing technology at the airports.Ecological

governance ● Following the concept of ecological governance we have actively carried out research on the activities of Conduct train on energy conservation and environmental protection

birds around the airport and the ecology of the flight area and unfolded trajectory tracking of birds bird

banding monitoring bird activity collection and bird activity analysis and prediction at Shenzhen Airport

and in the central and southern regions of CAAC. We have actively organized the learning of greenhouse gas emission accounting environmental impact assessment aviation noise and other

knowledge participated in zero-carbon building green building and energy metering review and other training. We have further encouraged

total involvement in low-carbon actions carried out energy equipment inspection and maintenance and energy conservation self-inspection so

as to prevent the occurrence of "air escape emiting dripping leakage" ever-burning lamps and ever-flowing water and other phenomena.National Ecological Day Publicity Earth Day Publicity

30 31Shenzhen Airport Co. Ltd. 2024 Environmental Social and Governance (ESG) Report Focus on Low-carbon Development for an Sincere Companionship for Safe Travel Deepen Governance to Empower Ecological Future Guarantee Development Excellence

Sincere Companionship for Safe Issues InvolvedProduct Safety and Quality Customer Service and Rights Rural Revitalization Social Contribution Supplier

Management Supply Chain Security Employee Recruitment and Employment Employee Remuneration and Benefits

Travel Guarantee Employee Health and Safety Employee Development and Training and Employee Satisfaction

Contributions to the UN SDGs

Shenzhen Airport always adheres to the people-oriented concept integrates social responsibility into

corporate development practice takes building a solid safety foundation as the bottom line and provides

quality service as the core. Continuous efforts are made to protect the rights and interests of passengers care

for the growth of employees build a responsible supply chain and help rural revitalization. Actively involved

in social welfare undertakings Shenzhen Airport practices corporate responsibility with practical actions and

works with all parties to create a better tomorrow.

32 33Shenzhen Airport Co. Ltd. 2024 Environmental Social and Governance (ESG) Report Focus on Low-carbon Development for an Sincere Companionship for Safe Travel Deepen Governance to Empower Ecological Future Guarantee Development Excellence

Strengthen and Expand the Main Business Further Improve Freight Facilities

B3 International Cargo Facility has been put into operation smoothly becoming the first international cargo facility in China run under the "intelligent and

Firmly dedicated to the positioning of a location gateway and a integrated international aviation hub Shenzhen Airport focuses on the main responsibility and remote" supervision mode; the Freight Forwarding Warehouse in the South Freight Area has been officially put into operation and has attracted the entry

main business continues to expand passenger and cargo business and drives a new leap of the capacity level of the aviation hub. of 7 strategic customers for logistics development; the Aviation Cross-border E-commerce Processing Warehouse has been put into operation and the

Cainiao Import Special Area has been launched pushing the cross-border e-commerce business support capability to a new level.Passenger Service

The company has comprehensively expanded international and domestic

routes actively leveraged its regional advantages integrate into the

development of the Bay Area accelerated the construction of a world-

class international airport and comprehensively enhanced the airport's

comprehensive competitiveness.Achieve a big leap in business scale Enhance Slot Resource Value

The annual passenger traffic exceeded the 60 million mark for the first time We have vigorously coordinated the CAAC in the Spring Festival travel rush

reaching 61.477 million; the single-day passenger traffic exceeded 200000 summer rush and other peak seasons to release temporary slot increment.passengers and the single-month passenger traffic reached 5.666 million During the Spring Festival travel rush the homecoming routes from Shenzhen Jingdong Logistics' South China Aviation Hub Center Has Opened its Warehouse B3 International Cargo Facility Put into Operation

passengers in October; during the year 428000 flights were guaranteed to Yichang Mianyang Wanzhou and Dazhou were increased. During the

breaking the 400000 mark for the first time and the maximum number of single- summer rush the tourism routes from Shenzhen to Baotou Hailar and Further Optimize Freight Service

day flights was 1300 all of which hit a record high in the Airport. Urumqi were increased. These measures are intended to meet the travel

needs of passengers in different periods.Freight Service New Cross-border E-commerce Flight Annual Air Cargo Volume for Cross-

Routes Opened border E-commerce Reached

The Company continues to optimize the logistics ecological layout vigorously Cargo volume Domestic cargo volume

promotes the construction and upgrading of facilities actively introduces 5 326000 Tons

smart logistics technology comprehensively improves the efficiency of 1.881 million tons 916000 tons

logistics operation and service quality and builds a modern and intelligent ranking first nationwide

logistics service system.Expand pre-receiving extension service Provide high-quality cross-border E-commerce service

Further Expand the Freight Service Further Unblock the Freight Channel

We have added two pre-receiving warehouses in Zhongshan and We have opened five new cross-border e-commerce flight routes

The cargo volume totalled 1.881 million tons in the year ranking third in We have successfully attracted 17 airline companies such as Qatar Airways

Jiangmen and opened three overseas cargo terminals in Budapest implemented the 9610 bonded transshipment service and set up an

China. A total of 25 new international freight routes have been opened and and Atlas Air to enhance capacity increasing 18 international freight

of Hungary Frankfurt of Germany and Mexico City to enhance our exclusive air freight center for the leading cross-border e-commerce

increased covering 26 countries and regions around the world. Domestically destinations such as Mexico and Cincinnati (Fifth Freedom Flight route)

global air freight service capacity. logistics enterprises delivering 326000 tons of cross-border

six domestic freight routes connecting Zhengzhou Wuhan Daxing Beijing with the number of all-cargo destinations reaching 64 of which 42 are

e-commerce goods marking an increase of 60.3%.Pudong and Wuxi have been increased. international and regional all-cargo destinations.Honors

? The 2024 Special Contribution Award of China Cross-border

E-commerce Logistics Brand Enterprise Award of the Logistics

and Supply Chain Industry.? The Diamond Award and Gold Medal in the 2024 CAPSE Civil

Aviation Quality Improvement Practice Competition.Increased Asean and EU Freight Routes Jiangmen Pre-receiving Warehouse Put into Use Budapest Overseas Freight Depot Launched

34 35Shenzhen Airport Co. Ltd. 2024 Environmental Social and Governance (ESG) Report Focus on Low-carbon Development for an Sincere Companionship for Safe Travel Deepen Governance to Empower Ecological Future Guarantee Development Excellence

Launch a one-stop pet travel service Launch the bonded display and trading service of Build a Strong Foundation for Securityimported exhibition commodities

We have put the country's first pet departure hall into use and After the bonded goods at the airport bonded logistics center Safety is the lifeline of civil aviation. Shenzhen Airport strictly adheres to

comprehensively upgraded the pet transportation hardware and complete the guarantee procedures they can be transported to laws and regulations such as the Work Safety Law of the People's Republic

software facilities service processes and service items so as to meet the International Convention and Exhibition center for display and of China the Administrative Measures on the Implementation of Civil Aviation

the growing demand for pet transportation with more professional sale effectively easing the financial pressure on enterprises saving Safety Responsibility the Administrative Regulations on the Dual Prevention

and intimate services and help build Shenzhen into a pet-friendly city. operating costs and speeding up the flow of commodities. Work Mechanism of Civil Aviation Safety Risk Hierarchical Control and

Hidden Danger Investigation and Management. Efforts have been made to

comprehensively strengthen the safety management system effectively

control core safety risks and advance the establishment of an emergency

management mechanism actively cultivate the safety culture of "everyone

aware of safety and how to respond to emergencies" and guarantee safe

travel of passengers.Provided full support for the first arrival of "Beluga" transport aircraft to Shenzhen

No unsafe incidents of sign and above from Investment in Work Safety RMB Ratio of Investment in Work Safety to Operating Revenue

China's First Pet Departure Hall Put into Use at Shenzhen Airport The bonded display business for imported exhibition commodities has been launched liability cause for 7 consecutive years 102.1613 Million 2.16%

Intelligent Logistics Pilot Operation Successfully completed the safety guarantee and incident prevention and control work during "Two Sessions" the Summer Davos Forum the China-Africa Cooperation

Honors Forum the Mid-Autumn Festival and the 75th Anniversary of the National Day and other major events and sensitive periods.● Build the industry's first cross-border e-commerce special goods

management system realize the batch transportation of cross-border

e-commerce electrified goods and significantly improve the efficiency of ? Four projects namely Digital Exploration and Practice

cross-border e-commerce goods transportation. of Cargo Trajectory (Freight One Code) Establishment of Improve Security Management

Express Center Operations Control System Intelligent Cargo

● T he B3 International Cargo Facility has been put into operation to achieve The Company has steadily promoted the three-year action of safety production treatment continued to optimize the top-level design established and improved

Security System and Integrated Logistics Information

24-hour "intelligent and remote" supervision increasing its comprehensive the safety management system deepened the implementation of safety production responsibilities promoted the rectification of safety production and the

Service Platform have been included in the "Typical

guarantee efficiency of departure and entry by 40% and the cargos can investigation and management of hidden dangers and built a solid foundation for safe and stable development.Practice Cases of Intelligent Logistics Development" issued

be picked up within 24 hours after entering the airport.by the CAAC. Safety Goals and Their Achievement

● The final inspection of the freight one-code project has been completed

and industry promotion has been carried out continuously realizing data No. 2024 Safety Goals Achievement Rate

interaction with Wuxi Airport and Zhengzhou Airport.

1 Transport aviation liability accidents from liability cause of the Airport 0 100%

Hijacking bombing and other on-board terrorist incidents and air safety responsibility accidents from liability cause of the

2100%

Airport 0

3 Ground liability accidents and major and extra serious maintenance liability accidents from liability cause of the Airport 0 100%

4 Occurrence of sign incidents from liability cause of the Airport per 10000 flights ≤0.05 100%

Successfully passed the supervision and Major and extra serious transport Occurrence of below major aviation ground

audit of the 2024 ISO 45001 Occupational aviation accidents accidents per 10000 flights

Health and Safety Management System 0 0%

Number of production safety accidents from Unsafe incidents of sign and above of Hijacking bombing and other on-board

liability cause civil aircraft terrorist incidents

000

36 37Shenzhen Airport Co. Ltd. 2024 Environmental Social and Governance (ESG) Report Focus on Low-carbon Development for an Sincere Companionship for Safe Travel Deepen Governance to Empower Ecological Future Guarantee Development Excellence

Improve Safety Management System Prevent Security Risks

We have formulated the "Implementation Plan for the Three-year Action to Tackle the Root Causes of Work Safety (2024-2026)" revised 10 safety system The Company has comprehensively strengthened core security risk management and control issued the "4+2+N" core risk management and control list continued

documents including the "Work Safety Responsibility System" "Safety Risk Hierarchical Control and Hidden Danger Investigation and Management System" and to enhance aviation security capabilities advanced runway safety coordination built a strong bird safety barrier guaranteed network information security and

"Dangerous Operation Management Measures" updated 828 system documents and organized special inspections of outsourcing business. All these efforts have systematically improved risk prevention level.been intended to continuously consolidate the foundation of safety management.Consolidate Work Safety Responsibility

Enhance Efforts have been made to promote the integration and application of "Easy Security Check" and CT technology to create

● We have issued the "Implementation Plan for the Establishment of the Safety Responsibility System in 2024" revised the "Work Safety Responsibility System" Safety national demonstration easy security channels. The efficiency of passenger release can reach 220-230 person-times/

formulated safety assessment indicators in 2024 signed 19 Safety Goal Assessment Liability Statements with all units implemented the assessment mode of Guarantee hour during peak passenger flow achieving high safety and efficiency levels. Meanwhile the innovative introduction of AI

monthly dynamic indicators + fixed indicators and comprehensively consolidated the safety production responsibility of all employees. Capabilities foreground auxiliary interpretation and background quality control has further enhanced the safety margin and improved

the monitoring efficiency.● We have further formulated the "Administrative Measures for Rewards and Punishments in Work Safety" to clarify the mechanism of rewards and punishments

for work safety. The responsibility is investigated in accordance with the principles of "same responsibility for Party and government one post and two

responsibilities and accountability for negligence" and corresponding punishments are imposed against units or individuals that have unsafe incidents

according to their duties and responsibilities. The leaders and employees who are punished shall according to the severity of the case be subject to

performance deduction at different levels. We have carried out special actions on runway safety We have completed the rectification of 36 mis-taxiing risks

management and weaved a tight runway safety prevention in the aircraft movement area organized the key members

Safety Committee Office and control network by holding special warning and education related to the regulation flight and operation safety of each Safety Management Committee (Safety Management Department) meetings on runway safety conducting special supervision resident unit to establish a mis-taxiing risk research group

on runway safety organizing runway safety risk screening in the aircraft movement area established a mis-taxiing risk

strengthening communication and cooperation with air traffic Advance investigation and communication mechanism in the aircraft

control stations and carrying out special inspections on risk runway safety movement area and continued to improve the level of mis-

人 management measures. coordination taxiing risk control at the Airport.人人人人

We have carried out 15 security tests such as explosion-proof safety check

Improve air

unclaimed baggage disposal cargo security and vehicles at crossings 20

defense and

found and corrected 46 problems comprehensively improving the level of air Runway Inspections on Foot

security

defense security management. Throughout the Year

● I n view of bird activities bird activity monitoring has been carried out in mountains beaches

reservoirs Hai Shang Tian Yuan and other areas around air routes and timely control measures Build a Strong

have been taken and an early warning given to airline companies when bird activities are found to Bird-proofing

Carry out Hidden Danger Investigation And Management have an impact on aircraft operations. Safety Barrier

We have investigated the security facilities and equipment of 761 access control points and air/land side connection fire evacuation access control points of ● Bird strike prevention personnel conduct dynamic bird repelling in the airfield every day to reduce

Shenzhen Airport Terminals accessible to passengers 12 cargo corridors in the aircraft movement area 15 special operation corridors 10 control area crossings the impact of birds on aircraft operations.Bird-strike sign incidents in the area of

and air/land side unattended channels in the cargo area identified and eliminated potential air defense security hazards; we have also organized and carried

● According to the bird activities the arrangement of bird repelling equipment has been promptly responsibility

out special activities such as 3-month safety rectification work special rectification of apron operation safety and safety hazard investigation on traffic control

adjusted and the effectiveness of the equipment has been monitored.facilities and equipment in the control area to ensure safe and smooth operations throughout the year. 0

● As per the seasonal characteristics the grass has been cut in time to reduce the activities of birds The "Shenzhen Airport Bird Strike

and foraging grounds. Prevention Work Guide Using the

Five-Dimensional(Zoning Classification

Security risks in key business areas jointly identified Items of safety hazard investigation Rate of potential safety hazard investigation

● In light of the breeding characteristics of insects the food source of birds in the aircraft movement Categorisation Seasonal and Temporal)"

according to the Company's core businesses and processes 1140 100 in combination with our bird control area has also been kept under control to reduce the food source of birds in the flight area.% work experience has been highly 382 recognized by the CAAC Central and Southern Regional Administration.

3839

Audit and Legal Affairs

Department

Shenzhen Ruipeng Hangqin

Intelligent Equipment

Technology Co. Ltd.Asset Management

Department

Ground Service Company

Financial Department

Fire Emergency Center

(Fire Rescue Detachment)

Service Quality Department

Mechanical and Electrical

Equipment Support

Department

Safety Management

Department

Cargo and Mail Security

Inspection Department

Discipline Inspection and

Supervision Office

Air Guard Station

Human Resources

Department

Security Checkpoint

Party Committee Working

Department

(Labor Union Office)

Terminal Area Management

Department

Market Development

Department

Aircraft Movement Area

Management Department

Office of the Board of

Directors (Office)

Operation Command CenterShenzhen Airport Co. Ltd. 2024 Environmental Social and Governance (ESG) Report Focus on Low-carbon Development for an Sincere Companionship for Safe Travel Deepen Governance to Empower Ecological Future Guarantee Development Excellence

Enhance Fire Safety

We have revised the Air Transportation Manual and Field Workflow for

Secure the Organized 12 important The "Shenzhen Airport Fire Safety Management System" has been revised to standardize the Company's fire safety management prevent fires and reduce fire

Hazardous Goods and issued the "Shenzhen Airport Hazardous Goods aviation ground service

Transportation hazards and protect the life and property safety of personnel in the area of responsibility; the 11th "Fire Prevention Open Day Activity" of the Aircraft Movement

CBTA Training System Establishment Plan" to promote the establishment providers to carry out a

of Hazardous Area was held to popularize the knowledge of fire safety in the aircraft movement area strengthen the awareness of fire safety of personnel and improve the fire

of a hazardous goods CBTA training system continuously improving the special evaluation of security

Goods capabilities and checked prevention and fire handling ability of the operators of the airport and various resident units.hazardous goods transportation management capacity.

28 problems

We have systematically sorted out the aviation ground service providers at Shenzhen

Airport and organized the safety evaluation of 47 service providers; we have also Promote Service

carried out research on safety management mode formulated the "Shenzhen Airport Provider Safety

Safety Management Measures for Aviation Ground Service Providers" and innovatively Management

established Shenzhen Airport Safety Management Mechanism for Aviation Ground

Service Providers.Protect Aviation

Information Security The 11th Fire Prevention Open Day Activity

Improve information security management mechanism Establish the emergency response mechanism

We have revised the "Shenzhen Airport Aviation Safety We have clarified the requirements for data security

Information Management System" standardized the management including data categorization and

We have carried out an annual fire safety assessment covering a total of 451000 square meters in the terminal building and 57365.5

collection analysis and application of aviation safety classification data lifecycle management data security

information reports and realized safety information incident response and personal information security

square meters in the GTC building and identified 56 hidden risks.sharing and timely risk prevention and control. incident monitoring early warning mechanism and

emergency response process etc. in order to improve

the emergency handling ability of events and protect

Carry out in-depth statutory self-inspection

the interests of personal information owners.Efforts have been made to carry out the statutory self-

inspection demonstration projects. We have invited Strengthen the awareness of information security

more than 80 industry experts to carry out statutory

self-inspection systematic capacity improvement Through a combination of online and offline forms

training and improve the compliance level; the special involving thematic training in-class tests OA portal

teams have been arranged for statutory self-inspection publicity and information security consultation

against the self-inspection list identifying and rectifying days we have strengthened training on information

171 hidden dangers in aggregate; the statutory self- security awareness and privacy protection for all staff

inspection module on the safety and quality platform members. In 2024 We conducted 4 thematic trainings

has been put into trial use to improve the self-inspection covering data compliance obligations for all staff

information management efficiency. baseline information security skills and phishing email

prevention and security awareness and conducted in-

class tests with a passing rate of 100%.In 2024 the Company had no network information security incidents.In 2024 The confidentiality agreement signing rate of key positions

partners and information system development units reached

2024 Fire Safety Accountability System Training

100%

40 41Shenzhen Airport Co. Ltd. 2024 Environmental Social and Governance (ESG) Report Focus on Low-carbon Development for an Sincere Companionship for Safe Travel Deepen Governance to Empower Ecological Future Guarantee Development Excellence

Deepen Emergency Management Foster A Safety Culture

The Company have continuously improved the emergency management system establishment of Bao'an Airport formulated "The Company's Emergency Plan The Company strictly implements the work of work safety training and education cultivates the safety culture popularizes the safety knowledge creates a strong

Management Regulations" and "The Company's Emergency Exercise Management Regulations". Efforts have been made to improve the emergency rescue atmosphere of work safety and improves the safety awareness and ability of the staff members in all aspects.organization structure enhance the establishment of an emergency plan system strengthen the emergency exercise and training inspection and supervision and

further enhance the emergency response capability.More than 230 people were arranged for safety training and assessment

Organization of

A three-level emergency command mechanism of safety-specific on the Safety Responsibility System and Dual Prevention Mechanism to

"commander in chief - field commander - unit commander" training consolidate and enhance the awareness of compliance of all units and

We have continuously revised Imp has been established forming a responsive emergency

levels of the Company.rov

o eand improved the "Shenzhen rg the response process organizational structure featuring unified ani z em

Bao'an International Airport ati command upper and lower linkage.o

Emergency Rescue Manual" We held the CAAC safety publicity and consultation activities in the

formed an airport emergency

f Emergency training sessions Training participants

Organization of

Work Safety Month Shenzhen area themed with "everyone aware of safety and how to plan system with 1 master 465 68545 activities respond to emergencies—Keeping Life Channels Clear" to publicize civil p lan and 22 special plans aviation safety knowledge to passengers.and compiled and formed the

"Emergency Plan Operation

Manual" to strengthen the Every year we formulate the work plan for

operability and pertinence of emergency drills and training arrange special We built the Shenzhen Airport Safety Popularization Experience

emergency plans. rills personnel to review the drill plan supervise Popularization of Museum which is open to passengers and the public and hosted 23

cy d

rgen ion and follow up the development of emergency safety knowledge popularization activities throughout the year covering more than 1100 Strengthen eme s

supe

rv i

and training drills and training and effectively improve the

people. Internally 48 training sessions of various types were organised

emergency response capacity. and attended by 1200 people.Emergency drills conducted Drill participants

throughout the year

617 13606 Advancement of We continued to promote the construction of seven "three-basic" teams

the "Three-Basic" arranged for 430 standard teams to carry out more than 800 large-scale

construction training sessions and organized the declaration of 7 QC teams 9 quality

trustworthy teams and 7 safety production demonstration teams.Case Promote Training Through Competitions to Improve the Skill Level of Safety Inspectors

In order to implement the important instructions and instructions of General Secretary

Xi Jinping on civil aviation safety work and comprehensively improve the job quality

and professional level of civil aviation safety inspectors the CSAC has organized the

four units of Shenzhen Airport Security Checkpoint Air Guard Station Cargo/Mail Safety

Supervision Department and China Southern Cargo Airlines Shenzhen Security Checkpoint

to successfully hold the first Shenzhen Civil Aviation Safety Inspector Job Vocational Skills

Competition. As the organizer Shenzhen Airport took the initiative to provide sufficient

Case Jointly Carried out Technical Research and Application Project of Civil Aviation Emergency human and material support for the success of the competition. The company through Management System Establishment with the Civil Aviation Management Institute of China the race to promote training race to promote learning the organization of the unit of

all the security inspectors to participate in the comprehensive improvement of the unit's

In deep cooperation with experts from the Civil Aviation Management Institute of China we have carried out the "Technical Research and Applicationemployees' job quality and business level of which 4 people won the “South ChinaProject of Civil Aviation Emergency Management System Establishment" and proposed an emergency management system that adapts to thetechnical experts” title.operation characteristics of the airport industry composed of "plan and system" "organization and resources" "emergency training" "emergency drill"

and "evaluation and improvement" forming a closed-loop workflow for sustainable improvement. The project has formed a closed-loop workflow for

sustainable improvement and won the Third Prize in Civil Aviation Science and Technology Award of the China Air Transportation Association. Safety education and training sessions Total staff safety training hours Safety education and training Safety education and training

2104 159026 cumulative participants coverage rate hours 106017 100%

4243

Improve the establishm

the emergency pla en n s ty s otem

rescu

e

ncy

rge ctur

e

e

n s

truShenzhen Airport Co. Ltd. 2024 Environmental Social and Governance (ESG) Report Focus on Low-carbon Development for an Sincere Companionship for Safe Travel Deepen Governance to Empower Ecological Future Guarantee Development Excellence

Provide Quality Services Improve the Service Management System

Through improving the service quality management system and strengthening the service quality improvement measures the Company has gradually improved

Shenzhen Airport focuses on the whole process of passenger experience improves travel efficiency enhances the service management system optimizes the the service quality management system and comprehensively improved the service quality management level of Shenzhen Airport.service process pays attention to and protects the legitimate rights and interests of customers and brings a more satisfactory travel experience for travelers.ACI Airport Service Quality Assessment Score CAPSE Airport Service Assessment Score No service errors or above events and ● We have issued the "Service Quality Management Manual for the Main Aviation Business (2024)" to improve

5 4.19 major negative social impact events quality management requirements based on service culture service exchanges service documents and points (Full Marks) points during the year

Enhance emergency management and updated 11 documents of service quality standards and processes of Shenzhen

The effective complaint rate of passengers decreased by Registered members more than the Service Airport.461 "Full Staff Attendants" training sessions held 28.67 1.8 Standards ● E dited "Contactless Service for Civil Airport Passengers" which was introduced at the ACI Global Summit % year-on-year million

18599 invited to ACI Standing Committee on Global Facilitation and Services marking the recognition of Shenzhen attended by participants Airport by the global civil aviation industry in terms of service standard research and service facilitation.

Improve the Efficiency of Flight Operations

The Company focuses on the core indicators of operations constantly explores to improve the level of the obstacle limitation surface management strengthens

the normal management of flights and ensures passengers' scheduled travel.● We have incorporated the awareness of Full Staff Attendants into the new version of service access

courseware recruited 23 lecturers offered 18 exchange courses and carried out 461 training assessments

Focus on the core indicators of operations Enhance flight normality management Enhance the covering more than 18000 people.With 428000 flights throughout the year With the implementation of PLAN X and PLAN Level of Service

Shenzhen Airport had a normal flight release A runway operation mode in cooperation Quality ● We have worked with representatives of Shenzhen Quality Association and many other enterprises to carry

rate of 87.33% and a bridge parking rate higher with the Air Traffic Management Bureau we out customer satisfaction management practice exchanges jointly explore new ideas and new methods to

than the average level of airports with over 20 can release about 10 more flights/hour in the improve service quality through the promotion of advanced quality management tools and methods.million passengers successfully completing 230 Op morning peak greatly improving the release important flights during the "Two Sessions" and s tligh

t imize rate. We have also set up a special working

International Cultural Industries Fair. f F t group to improve the normality of flights

and organized a weekly review meeting for

air traffic control units airline companies and

various support units significantly improving

the normality rate of flights and the success

Improve the level of UAV interference risk rate of quick pass.prevention

We have officially introduced UAV early

warning and defense technical services and Optimization of aircraft control operations

liftoff object/airborne object air monitoring We have coordinated with air traffic control

system and developed the Shenzhen Airport units to optimize the control operation plan

UAV interference prevention joint working raised the flight altitude of the approach

mechanism effectively improving the level of flights over the Nansha area and mitigated

the obstacle limitation surface management. the impact of aircraft noise.Runway 1 Southing Taxiway Put into Use Effectively Enhancing the Runway Utilization

4445

ffi cie

nt Opera

E t ioe nh o

ation

s En

r spe

ure t

ciency ffi of F E lige hh t OShenzhen Airport Co. Ltd. 2024 Environmental Social and Governance (ESG) Report Focus on Low-carbon Development for an Sincere Companionship for Safe Travel Deepen Governance to Empower Ecological Future Guarantee Development Excellence

Improve Passenger Travel Experience

The Company has always adhered to the "people-centered" development idea and constantly upgraded service facilities optimized the service process in

accordance with the requirements of high standards high level and high quality and continued to improve the whole chain of services to provide passengers with

a more convenient and comfortable travel experience.Improve the convenience of international transit Fully promote flight delay e-meal vouchers Paperless boarding rate of domestic passengers

We have launched the fully entrusted luggage We have achieved full coverage of T3 and Satellite

inspection mode for international connecting Hall with the participation of 12 airline companies 65.59%

flights to China reducing the waiting time and 54 stores. We have launched the Satellite Hall

The paperless boarding rate goal of domestic

for transfer passengers by nearly 40 minutes. boarding gate takeout service achieving a multi- passengers in 2024

The MCT in the same building of international win situation of passenger service cost reduction

connecting flights to China has been reduced of airline companies and commercial benefits. 65%

Improve passenger service facilities to 110 minutes. The 24-hour direct transit

We have optimized the international gate system passenger inspection exemption policy has

and international flight check-in function to been implemented to improve the efficiency of

provide passengers with better information international connecting flights benefiting about

reminders; efforts have been made to promote the 72000 passengers throughout the year.Fully implement facial recognition boarding for

establishment of overnight rest areas for transfer

domestic flights

passengers in the international waiting area the

The self-service boarding gates in Terminal 3 have

addition of reclining chairs 24-hour operation

fully realized facial recognition boarding and

of restaurants convenience stores and duty-

the boarding efficiency has increased by 50%

free shops; we have also improved the service

guaranteeing more than 3.43 million passengers

facilities such as Baby Care Rooms children's

in total.parks and currency exchange in the international

waiting area; in cooperation with the Municipal

Foreign Affairs Office we have also built a one-

Upgrade the "Senior & Young" Passenger Service

stop comprehensive service center for foreign

We have promoted the "age-friendliness" of

passengers; and we have increased the number Enhance the efficiency of passenger travel

facilities and services optimized the flow of the

of =shower rooms inthe domestic arrival area. We have promoted the pi lot use of "One

Certificate (Code) Pass". With more than 50000 wheelchair-accessible passage and completed

registered users it has been used for 8900 times the renovation of the blind path in front of the

cumulatively winning the recognition of the CAAC elevator in the public area of the terminal to

in the field survey. ensure compliance with barrier-free construction

standards. For elderly passengers a love bracelet

has been launched to facilitate employees to

identify elderly passengers and provide effective

assistance and a service guide card for elderly

passengers has been designed to provide

process guidance and kind reminders for elderly

passengers.Shorten the cut-off time of domestic flights Implement the goal of building a child-friendly city

We have improved the refined service level of In the West Wing Corridor International Area of

all aspects of the passenger service guarantee T3 a children's playground with the theme of

strengthened the service guarantee work for late "Suitcase Travel" has been added to enrich the

passengers and further shortened the actual cut- service facilities for child passengers; Printing

off time to 38 minutes on an internal trial basis. of maps of children's services and fun classroom

activities for infants and toddlers have been

carried out regularly.

46 47Shenzhen Airport Co. Ltd. 2024 Environmental Social and Governance (ESG) Report Focus on Low-carbon Development for an Sincere Companionship for Safe Travel Deepen Governance to Empower Ecological Future Guarantee Development Excellence

Protect the Rights and Interests of Passengers Protect Customer Privacy

The Company has set up a multi-channel feedback mechanism to collect passengers' suggestions and respond to them in a timely manner for improvement. The Company strictly follows the Network Security Law of the People's

Meanwhile the Company strictly complies with data protection laws and regulations to ensure the security of passengers' personal information and enhance Republic of China and Civil Code of the People's Republic of China to provide

customer satisfaction. comprehensive institutional and technical safeguards for the parts of service

links that involve passengers' personal privacy. In 2024 the Company had no

Listening to customer feedback breaches of private customer information.We have set up a multi-channel feedback mechanism composed of a customer service hotline an official website mobile applications and an on-site suggestion The Company has established the "Personal Information Protection Guidelines"

box to widely collect passengers' opinions and suggestions. Meanwhile regular passenger satisfaction surveys are conducted to deeply analyze customer needs in accordance with legal requirements defining the purpose and scope of the

and experience pain points continuously optimize service processes and facilities and improve service quality. collection and use of personal information and describing the manner in which

personal information is collected stored used shared transferred and publicly

Customer complaint handling disclosed within this scope. Among other things the scope includes personally

identifiable information flight information location information contact

information luggage information and more. The above general information

We have unif ied the entrance of demand We have also organized qualification training and We have conducted proper demand management

management integrated the management exchange activities for complaint management through all channels and launched a fast-track required for travel will be applied to various services provided by the Company

interface of people's livelihood demands and personnel as well as awareness-raising activities mechanism for handling flight delay complaints including transportation recommendations location navigation map services

Airport Call Center realized the whole chain on laws and regulations on the protection of during the fl ight delay season effectively etc. according to the passengers' needs. In the event of privacy issues such

and channel management of people's livelihood passengers' consumer rights and interests disposing of 276 site complaints decreasing the as leakage of passengers' information or leakage of personal information in

demands optimized the processing flow of in order to enhance the level of complaint annual total number of complaints and effective violation of laws and regulations the customer shall have the right to make a

people's livelihood demands at Shenzhen Airport management and handling by practitioners. complaint rate year-on-year.and improved the timeliness and effectiveness of request to the Company for deletion of personal information and to withdraw

the disposal of all kinds of demands. consent to the handling of his/her personal information.The Company strictly requires its employees to comply with the laws prohibits

the employees from privately disseminating passenger information and has no

In 2024 Shenzhen Airport received a total of 276 complaints within its area of responsibility with a customer complaint rate of 4.49 per million and a

tolerance for any employee who discloses the users' personal privacy.

100% complaint handling rate.

Customer Satisfaction

In 2024 Shenzhen Airport conducted a total of 6982 customer satisfaction

surveys which included four major aspects—overall satisfaction with Including

airport service quality special passenger satisfaction flight delay passenger

satisfaction and airline company satisfaction. The surveys were carried Sample size of annual passenger satisfaction The average level of passenger satisfaction with airport service quality was The delay flight passenger satisfaction was

out through field visits and surveys and telephone call-backs etc. and self-evaluation

passengers' satisfaction with the overall quality of airport services overall 92.4% up 1.09 percentage points from 2023 74.9% up 1.9 percentage points from 2023

Special Traveler Satisfaction delay flight passenger satisfaction and airline 6982

company satisfaction were all improved. Sample size of the annual special passenger Customer satisfaction The overall satisfaction of special passengers was The airline company satisfaction was

service survey

611 92.4% 98.8% up 0.41 percentage points from 2023 94.6% up 4.42 percentage points from 2023

48 49Shenzhen Airport Co. Ltd. 2024 Environmental Social and Governance (ESG) Report Focus on Low-carbon Development for an Sincere Companionship for Safe Travel Deepen Governance to Empower Ecological Future Guarantee Development Excellence

Enhance Business Quality Promote Cultural Exchange

The Company optimizes its commercial layout by introducing more internationally renowned brands and local specialty brands to create diversified consumption With humanistic care as its core Shenzhen Airport continues to enhance passengers' travel experience through diversified cultural activities and innovative

scenarios and strengthens the supervision and evaluation of the service quality of the merchants committing itself to providing passengers with a richer more services. Combining traditional festivals and theme culture we have linked resources from all parties to create unique service brands integrate traditional culture

convenient and high-end commercial consumption experience. with modern technology and create a warm and pleasant travel atmosphere for passengers.Promote investment attraction upgrading with high quality

To build a matrix of internationally famous With the goal of reducing vacancies enhancing

commercial products in the terminal building value and innovative development we have

we have focused on the overall positioning of completed the investment attraction of more than

"International Hub Temperament of Shenzhen " 100 commercial outlets in the terminal building

and the task of constructing a world-class business and introduced nine "first-of-a-kind" concepts and

circle for Shenzhen Airport Convention and innovative projects. Assist in the organization of

Exhibition to promote the internationalization of the Shenzhen New Year Art

commercial development in the terminal building. Care Series we brought the

audience a wonderful audio-

visual feast and welcomed the

New Year together in the name In combination with the theme

of music. festivals we worked with the

res ident un i ts to in tegrate

resources enhance passenger

experience through humanities

exhibitions science and technology

interactions and other activities

We also held the Mid-Autumn to create a humanistic service

Festival Garden Party Activity journey.themed with "full moon embraces

We have also joined hands with the Based on the commercial service scenarios of Efforts have also been made to develop the splendor and joy is shared at

Spanish Chamber of Commerce to the Airport multi-point efforts have been made the "Airport Selection" IP. The "Airport Gift" this moment" adding a different

promote foreign economic trade and to create a convenient payment demonstration consumption scene has been built in the holiday color to the passengers On the Double Ninth Festival we

cultural exchanges and successfully shopping area by completing the introduction domestic departure cross corridor on the

opened four stores in cooperation with of ATMs digital RMB hard wallet changers and third floor of T3 and the commercial self- waiting for their flights. sent our regards to the elderly

the Spanish Chamber of Commerce. other equipment and realizing the full coverage owned stores of Shenzhen Airport have passengers in celebration of the

of commercial cash Alipay and WeChat cashiering also been opened to provide passengers Festival.methods in the terminal building. with high-quality and personalized

consumer choices.Together with the Shenzhen-

Zhongshan Bridge Administration

Introduce the world's leading media operator Center we hosted the "Passage

over Lingdingyang—Shenzhen-

Z h o n g s h a n B r i d g e T h e m e

We have introduced JCDecaux the world's In accordance with the requirements of Photography Exhibition" showing

leading professional media operator in an Shenzhen to build a pilot demonstration zone the grandeur and humanistic

open recruitment process and carried out of socialism with Chinese characteristics temperature of the century

a comprehensive media transformation and we have introduced international and project in an all-round way.upgrading. New technologies new applications domestic first-class brands and increased

and new ideas have been introduced and the percentage of first-class brand releases

promoted new construction and renovation of improving the overall advertising quality of

advertising media showing an international the Airport and creating a gathering and

modern and intelligent high-quality media image display platform for international luxury

and creating a high-quality media art space. brands.

50 51Shenzhen Airport Co. Ltd. 2024 Environmental Social and Governance (ESG) Report Focus on Low-carbon Development for an Sincere Companionship for Safe Travel Deepen Governance to Empower Ecological Future Guarantee Development Excellence

Adhere to a People-centered Approach 3 5

Talents are the core competitiveness of enterprise development. Shenzhen Airport attaches importance to the growth and development of employees offers fair Number of New 1658

192 Number of New

Number of

and legal employment opportunities and a competitive salary and benefit system provides employees with an equal and broad career development platform and Employees by Employees by Age 432 Employees by

Gender 248 Gender 3306promotes the common growth and progress of the Company and its employees.Protect Employee Rights and Interests

New Male Employees New Employees Aged 30 and Under Male

The Company is committed to building an equal and diversified inclusive workplace environment properly protecting the rights and interests of employees with New Female Employees New Employees Aged 31-40 Female

heart and soul providing employees with a broad career development platform and enhancing the sense of acquisition belonging and happiness of employees. New Employees Aged 41and Above

Compliance Employment

31281209439

136

The Company strictly abides by The Labor Law of the People's Republic of In 2024 the Company provided diversified employment opportunities for 16

China The Labor Contract Law of the People's Republic of China and other the community through continuous business expansion and diversified 958 Number of Number of

relevant laws and regulations and has established and improved the layout absorbing a cumulative total of 440 new hires throughout the year. Number of Employees by Employees by

Employees by Age 2234 1858 Educational "Recruitment Management Measures" "Management Personnel Selection and Continuous efforts have been made to increase the introduction of high- Management Level Background

Appointment Measures" and other internal systems. A standardized operation quality talents actively expand recruitment channels strengthen the online 54 2322

process covering the whole process from job demand determination recruitment platform and official public number publicity. We have also 1460

recruitment channel selection candidate screening interview and recruitment gone to the colleges and universities in Shenzhen Guangzhou Tianjin Aged 30 and Under Male Executives Graduates of High School and Under

to on-board handling has also been put in place to ensure that recruitment and other cities to carry out campus recruitment and advance in-depth Aged 31-40 Female Executives Technical Secondary School Graduates

work is rule-based and orderly. school-enterprise cooperation and unfold the social recruiting work of Aged 41-50 Male mid-level management Members Junior College Graduates

electromechanical operation and maintenance medical and nursing and Aged 51 and Above (department heads and deputy heads) Undergraduates

The Company strictly conducts its employment work in accordance with the firefighting positions as needed to provide a solid talent guarantee for the Female mid-level management Members Postgraduates and Above

"Recruitment Management Measures". No act that undermined fairness and Company's high-quality development. (department heads and deputy heads)

impartiality occurred during the recruitment process in 2024.

677

31

Incidents of employee discrimination Labor contract signing rate Social insurance coverage rate 422 Number of

0 100 100 Employees by % % Profession

3834

Production Employees

Employee Composition Technicians

Financial Staff

Administrative Staff

Total Number of Employees Number of New Jobs Created for the Year Number of Newly Recruited Fresh Graduates

4964 440 382 Employee Turnover

Indicator 2024

Total Turnover Rate 2.19%

Male Employees 1.52%

Employee Turnover Rate by Gender

Female Employees 3.49%

Turnover Rate of Employees Aged 30 and Under 4.23%

Employee Turnover Rate by Gender Turnover Rate of Employees Aged 31-50 0.30%

Turnover Rate of Employees Aged 51 and Above 0

Turnover Rate of Chinese mainland Employees 2.19%

Employee Turnover Rate by Region Turnover Rate of Hong Kong Macau and Taiwan Employees /

Turnover Rate of Foreign Employees /

52 53Shenzhen Airport Co. Ltd. 2024 Environmental Social and Governance (ESG) Report Focus on Low-carbon Development for an Sincere Companionship for Safe Travel Deepen Governance to Empower Ecological Future Guarantee Development Excellence

Diversified Fusion Democratic Management

In strict reference to International Labor Organization and other internationally recognized human rights norms the Company has formulated the "Human Rights The Company actively promotes democratic management continuously improves and implements the system of employees' congress encourages employees to

Policy Statement" made commitments and requirements in respect of and protection of human rights for assurance of all-round legalization and compliance of express their personal demands listens to their voices solves their concerns and builds harmonious and stable labor relations

labor practices and encourages the joint venture companies suppliers customers and other business partners to abide by this statement.● We are firmly committed to the principles of diversity and equal ● We strictly implement superior laws and regulations as well as Implementing democratic management

employment and prohibit employment discrimination in the hiring internal salary and welfare regulations follow the principle of

of employees. equal pay for equal work and eliminate discrimination caused by Emphasizing the employees' right to information and participation

gender age ethnicity religion disability and other factors. we implement the system of employees' congress and decide on

important matters involving the immediate interests of the employees

through deliberation.● W e respect the reasonable labor will of employees and put an ● We are committed to promoting a harmonious inclusive and

end to illegal practices such as forced labor and child labor taking equitable work environment that prohibits sexual and other

them as the red line in employee recruitment. workplace harassment abuse and violence. Unblock communication channels

We convene meetings on the management of occupational

By the end of 2024 the Company had recruited/employed a total of health and safety affairs establish a mechanism for employees'

daily correspondence and visits collect employees' opinions and

225 2302 366 suggestions and properly deal with their complaints. Held the Employees' Congress on Occupational Health and Safety minority employees employees with veterans and

Shenzhen household registration demobilized soldiers

Trade Union membership rate Employees' Congress Meetings Held Effective Employee Suggestions Employee Suggestions Adopted and Implemented

accounting for accounting for accounting for

4.5346.377.37100%12828%%%

Workforce Engagement Survey

Remuneration and Benefits The Company carried out the 2023 Workforce Engagement Survey involving the in-service employees and dispatched workers of the functional departments

and Support units. A total of 5422 employees participated in the survey accounting for 99.32% of the total planned number of participants. According to the

The Company follows the principle of fairness and reasonableness and value orientation matching the amount of labor of the employees and makes legal and evaluation results the overall workforce engagement in 2023 was 94.49% an increase of 0.49% compared with 2022. In recent years the Company's workforce

compliant payment of salaries. Meanwhile the Company pays social insurance and housing provident fund in accordance with relevant regulations implements engagement has shown a continuous rising trend.employee holidays and provides various welfare guarantees.Remuneration Welfare Overall workforce engagement Employee satisfaction Employee complaint handling rate

Incentives Guarantee 5422

employees participated in the survey 94.49% 100% 100%

Based on the value of the position and the ability and In strict accordance with national regulations we pay social

contribution of the employees we provide accurate matching insurance and housing provident fund in full for employees

salary compensation. In order to stimulate the work enthusiasm and provide enterprise annuity supplementary medical

and creativity of employees we have continued to improve the insurance and other special benefits to effectively protect

incentive mechanism of performance-based remuneration and the basic rights and interests of employees. In terms of

closely linked individual bonuses with individual performance leave rights we strictly follow national and local laws and

and the overall performance of the unit so as to realize regulations to provide paid annual leave sick leave marriage

precise and scientific incentives and effectively stimulate the leave funeral leave maternity leave parental leave nursing

entrepreneurial enthusiasm of employees. leave etc.Enterprise annuity coverage rate Social insurance coverage rate Return rate after maternity leave Average paid vacation days per year

72% 100% 100% 8.41days

54 55Shenzhen Airport Co. Ltd. 2024 Environmental Social and Governance (ESG) Report Focus on Low-carbon Development for an Sincere Companionship for Safe Travel Deepen Governance to Empower Ecological Future Guarantee Development Excellence

Grow Together

The Company has always adhered to the concept of prioritizing the development of talents closely focusing on its development strategy making every effort to We planned and hosted the Fire Rescue "Quenching Lecture We organized the "Touyan Linghang" Comprehensive English

create a highly adaptable talent training mechanism continuously improving the training system and building career development channels with clear paths and Hall" Case Seminar in 2024 and organized a total of 30431 Ability Improvement Training and five Bao'an District 2024

clear goals for the employees helping them achieve their personal career goals and fulfill their career dreams. people to participate in the live teaching of case discussions Demonstration English Corner Activities as well as Special

in 6 sessions enabling the high-quality development of civil Training on CPR and AED Operation to improve the employees'

Support Employee Growth aviation fire rescue services. English communication service ability and emergency rescue

and other comprehensive abilities.Employee growth and development is critical to enhancing the competitiveness of an organization. The Company has built a multi-channel multi-level training

system and clear diversified career development channels to promote the ability improvement of employees.Total Employee Training Investment Training investment per 1 million yuan revenue Employee Training Coverage Rate

4.3394 million yuan 1000 yuan 100%

Total Number of Employees Trained Total Employee Training Hours Average Employee Training Hours

372352 person-times 524778 105.73

"Touyan Linghang"

Comprehensive English Special Training on CPR

Ability Improvement Training and AED Operation

"Top Ten Internal Special Training on

Trainers" Selection and "Teaching Design

Commendation Activity Innovation and Practice"

Offered the special training of "Management Improvement · Innovation and Selected 16 business backbones to external airports for exchange and

Efficiency" to help management personnel improve their comprehensive learning expanding the external vision of management personnel.management capabilities.We held the first "Top Ten We carried out special training The teaching experience In order to promote training

Internal Trainers" Selection on improving the teaching sharing session themed with through competit ions we

and Commendation Activity to ability of internal trainers "Teachers' Ingenuity Building organized internal trainers

create a good atmosphere of introduced excellent teachers t h e F u t u r e To g e t h e r " to partic ipate in the 10th

"comparison learning catching from Shenzhen Airlines and was held to promote the "Shenzhen Good Lecturer"

up helping and exceeding" Ch ina Southern A i r l i nes exchange of internal trainers' Teaching Skills Competition

and promote the professional integrated theoretical teaching profess ional knowledge and the Company won the

growth of internal trainers. and practical guidance and and teaching experience " E xc e l l e n t O rg a n i z a t i o n

improved the teaching level of and broaden their teaching Award" and two in terna l

internal trainers. horizons. trainers received the "Excellent

Teaching Plan Design Award".

5657

Diversified Employee Training Strengthen the Training of Internal TrainersShenzhen Airport Co. Ltd. 2024 Environmental Social and Governance (ESG) Report Focus on Low-carbon Development for an Sincere Companionship for Safe Travel Deepen Governance to Empower Ecological Future Guarantee Development Excellence

Employee Training Training Coverage Rate (%) Training Hours Per Capita (Hours) Build a Happy Workplace

The Company attaches importance to better humanistic care as well as physical and

Female Employees 100 103.63

mental health of employees thus carries out a variety of cultural and sports activities

Employee Training Coverage by Gender

Male Employees 100 106.74 to enrich the life of employees and provide care and support for difficult employees

female employees retired employees and create a warm and harmonious workplace

Senior Management 100 137.27 atmosphere.Middle Management 100 130.73

Employee Training Coverage by Employee

Level

Grassroots Employees 100 117.63

Ordinary Employees 100 104.55

"Vibrant Four Seasons" Series Activities

"Full moon Mid-Autumn

The Company carried out a wide range of activities Festival in the Airport"

Assist Career Development such as the "Vibrant Four Seasons" Series Activities Mid-Autumn Festival

the Spring Festival's Eve Dinner Contest Lantern Garden Party

The Company unblocks career development pathways and perfects the performance appraisal mechanism to fully motivate employees to actively pursue and Festival Garden Party the Sports Culture Festival

realize their career development goals. the "Meet a Better Self" 8 the March Women's

Day Activity "Full moon Mid-Autumn Festival in

Promotion Pathways the Airport" Mid-Autumn Festival Garden Party to

enrich the spiritual and cultural life of employees. Sports Culture Festival

We have established a series system of four position We have also promoted non-management staff and the

categories in management technology profession and skills promotion quota is tilted towards high-value creation positions

to open up the career development pathways of vertical and those with outstanding performance in urgent difficult and

promotion and horizontal communication for various talents dangerous work which effectively stimulates the internal drivers

and encouraged employee promotion through multiple of the team. Provided assistance to

pathways according to their own development needs to

realize their personal value. 124 "Cool Summer"

employees in need Care Activity

"Thoughtful" Employee Care

Spring Festival's Eve "Meet a Better Self"

Dinner Contest 8

th March Women's We visited 118 difficult employees and

Day Activity purchased holiday gifts worthy of RMB 6.32

million for employees throughout the year

and carried out a series of "Cool Summer"

care activities to help employees spend the

summer safely.Efforts have been made to actively build an internal talent We have further promoted the establishment of post qualification

market organize open job selection and recruitment system and driven employees to actively improve their skill level.according to job vacancies and effectively activate internal

human resources.Performance Assessment

The Company utilize performance management tools such as personal performance commitment to organize and carry out annual performance assessment of

employees. The assessment content mainly includes employee performance assessment and democratic evaluation and the assessment results will be fed back

after the assessment is completed. If an employee has any objection to the results of the annual performance assessment he/she can appeal to the Human

Resources Department at the same level within five working days after the results are notified. Each department shall review the complaint and respond promptly.

58 59Shenzhen Airport Co. Ltd. 2024 Environmental Social and Governance (ESG) Report Focus on Low-carbon Development for an Sincere Companionship for Safe Travel Deepen Governance to Empower Ecological Future Guarantee Development Excellence

Heartwarming Companionship" Psychological Care Protect Occupational Health

The Company attaches great importance to the occupational health of its employees strictly abides by The Labor Law of the People's Republic of China The Law

"Psychological Service Month" Activity. We held the "Psychological Ability Permanent Psychological Counseling Service Hotline. We conducted 10 one- on the Prevention and Control of Occupational Diseases and other laws and regulations. Health check-ups are organized for in-service personnel to strengthen the

Improvement and Cheerful Mentality Construction" Lecture one female on-one psychological counseling interviews and experience day activities occupational health control of employees and create a safe working environment.employee psychological counseling session 6 "EAP+ business" psychological provided one-on-one offline psychological counseling for more than 50

group sessions one Senior Executives and Middle Personnel Psychological employees and developed the employees' positive and healthy mentality. We have purchased the Guangdong Province and Shenzhen Mutual Assistance Insurance Plan for all

Lecture and one music healing salon psychological stress relief group

employees in full amount orderly carried out staff supplementary medical insurance renewal work

counseling session. A total of more than 200 employees participated in these

expanded term life insurance for labor interns and helped employees solve their worries.activities.We have properly guaranteed environmental maintenance and material supply of the Apron

Care Station and the "Ping'an Cabin" shared lounge and improved the rest environment of

outdoor workers.Improve Health

a n d S a f e t y

Protection We held a management meeting on occupational health and safety affairs collected 28

suggestions from employees on office environment labor protection appliances canteen catering

commuter buses etc. and promoted the closed-loop rectification of problems by means of checklist

management and the implementation of the number cancellation system.Physical Checkup Coverage Rate Total Number of Employees Covered by Rate of Work-related Deaths Number of Employees with

Employment Injury Insurance Work-related Injury

"Healthy Mind" Activity 100% 4964 0% 10

Total Number of Employees Participating Work-related Deaths per 100 million of

"New Guardian" Service Care in the Physical Checkup Employment Injury Insurance Coverage Rate Operating Revenue Work-related Injury Rate

We have promoted the construction of Spiritual Station and enriched the leisure and relaxation places for employees. In combination with the heart-to-heart talk

visit reception and visit mechanism we have provided advance response and immediate response and gradually connected the "last kilometer" of employee care. 4964 100% 0 0.2%

Employment Injury Insurance Input Number of Work-related Deaths

RMB 490000 0

60 61Shenzhen Airport Co. Ltd. 2024 Environmental Social and Governance (ESG) Report Focus on Low-carbon Development for an Sincere Companionship for Safe Travel Deepen Governance to Empower Ecological Future Guarantee Development Excellence

Work Together for Win-win Cooperation Conduct Supplier Management

According to the "Management Measures for Suppliers" the selection use and withdrawal mechanism of suppliers has been clearly defined and the classification

The Company regards suppliers as close comrades continues to improve supply chain management and in-depth exchanges and scientific research project grading and dynamic management of suppliers has been implemented. Meanwhile the supplier's sustainability development has been regularly evaluated.cooperation with industry professionals and guides the development direction of the industry with technological innovation.Deepen Cooperation and Exchanges Supplier access

The Company actively participates in international exchange activities promotes the sharing and collaboration of global aviation resources and further improves In the selection process the access conditions of suppliers are set according to the specific characteristics of the procurement project such as past

the service level and operational efficiency. performance industry regulation or qualification requirements environmental protection requirements of plants and materials.● As the only representative of civil aviation Shenzhen Airport attended the International Organization for Standardization Academic Exchange meeting and

shared the practice of humanistic airport construction.● The Airport Council presented the "Civil Airport Passenger Contactless Service Standards" edited by the company at the ACI Global Summit which received Supplier selection

high attention from global peers.In the selection of suppliers the qualification certificate management system certification past performance technical ability etc. are as important

Build a Sustainable Supply Chain factors in the evaluation according to the actual needs of the project so as to ensure that suppliers have the ability to meet procurement requirements.Shenzhen Airport abides by the Tendering and Bidding Law of the People's Republic of China and other laws and regulations and has revised the "Regulations on

the Management of Tendering and Procurement" formulated the "Regulations on Contract Management" and the "Management Measures for Suppliers" etc. We

optimize the whole life cycle of suppliers such as supplier recruitment contract performance and post-evaluation improve the quality of supplier management Supplier assessment

promote the unity of supplier management concepts systems and processes and ensure the smooth operation of enterprise production development.Regular daily dynamic assessment is conducted. Evaluation indicators are set according to the characteristics of the project including but not limited to

The Company organizes comprehensive supplier assessment on a regular basis every year and evaluates the quality safety ecological conservation integrity quality cooperation integrity integrity etc. There is a veto system in safety management integrity work illegal violations and other aspects. During the

honesty timeliness cooperation and service of suppliers strengthening the comprehensive assessment of suppliers. performance period the suppliers will be awarded or punished according to the rating results. The incentive measures include issuing Excellent Supplier

Certificate of the Year priority recommendation right contract renewal waiver of performance bond etc. Punishment measures include investigating the

Practice Transparent Procurement liability for breach of contract inclusion into the List of Untrustworthy Suppliers advance termination of the contract and suspension from participating

in the Company's procurement activities within the specified period of time.According to the "Regulations on the Management of Tendering and Procurement" we have clearly defined the requirements for the respective responsibilities

of the Procurement Department Demand Department Business Management Department and other departments scientifically and reasonably formulated

project technical standards and procurement documents. Quality environmental protection safety integrity and payment guarantee of small and medium-sized

enterprises have been integrated into the tendering and procurement process emphasizing the selection of more eco-friendly suppliers compliant with industry Supplier exit

standards and having safety qualifications under the same conditions and continuous tracking the performance of suppliers.the contract term expires and the rights and obligations of both parties have been fulfilled; both parties reach a consensus and decide to terminate the

contract during the performance period; the contract is terminated in advance due to breach of contract or inclusion into the List of Untrustw.

62 63Shenzhen Airport Co. Ltd. 2024 Environmental Social and Governance (ESG) Report Focus on Low-carbon Development for an Sincere Companionship for Safe Travel Deepen Governance to Empower Ecological Future Guarantee Development Excellence

Support Rural Revitalization

Shenzhen Airport actively responds to the call of the Party and the

state dispatches business backbones to carry out village assistance

and combines its own advantages to promote consumption assistance

help agricultural products "fly" out of the mountains and inject new A total of RMB 3.46 million of consumption assistance

vitality and new impetus into rural revitalization. In 2024 the Company was provided in conjunction with employee welfare plans.purchased more than 4900 packages of high-quality agricultural

products from Jiantou Town Dongyuan County Heyuan City

Guangdong Province at one time including Shiping tea rice cakes

chestnuts etc. with a total value of RMB 490000.The town/village resident work team joined hands with the Futian Chamber of The Jiantou Town town/village resident work team visited the families in Dawang

Commerce to donate books basketballs footballs household electrical appliances Xinzhong Ca'e and Changxin Villages during the Spring Festival bringing them

and assistance payments worthy of about RMB 5000 to the primary and secondary Spring Festival couplets and assistance payments.schools in the town.Actively Launch Social

Welfare Programs

The fragrance always stays in the hand that gives the rose. Shenzhen

Airport Volunteers Association brings the advantages of the airport

window into full play encourages employees and drives the public to

regularly participate in terminal volunteer services conveys warmth

with love and gives back to society with actions.We held the 7th "Yiqixing" Airport Public Welfare Month Series of Activities We dispatched 40 airport volunteers to successfully complete the security work During the Spring Festival travel rush the "Warm Winter Action" volunteer service

and carried out nearly 10 "One Group One Public Welfare Program" activities of large-scale events and exhibitions such as the arrival and departure of athletes was carried out with 1933 volunteers providing 7572 hours of service.Volunteers of Shenzhen Airport Volunteers Association including Household Help Youth Blood Donation Charity Donation Free Haircut at the National Swimming Championship and the airport pickup of participants

Free Diagnosis Clearance Knowledge Promotion in the Community and Cargo to the International Cultural Industries Fair guaranteeing the security of more 3406 Knowledge Publicity. than 1300 people involved in the competitions and exhibitions from more than 60 flights.Cumulative Volunteers Serving Throughout the Year

15638 Person-times

Total Volunteering Hours

61018

We also unfolded the "Pengcheng Airport Research Tour" Practice Activity. The Airport Volunteer Service Market is launched to popularize civil aviation Shenzhen Airport Volunteer Service U Station has built a sunshine volunteer

Students from Children's Welfare Home and Shenzhen Experimental Primary knowledge provide traffic inquiry guidance and assistance services for citizens service station for the physically challenged to provide more comprehensive

School were arranged to visit the terminal building and learn about civil aviation and passengers traveling to and from the airport. thoughtful and high-quality services for the majority of special passengers.knowledge.

64 65Shenzhen Airport Co. Ltd. 2024 Environmental Social and Governance (ESG) Report Focus on Low-carbon Development for an Sincere Companionship for Safe Travel Deepen Governance to Empower Ecological Future Guarantee Development Excellence

Deepen Governance to Empower Issues InvolvedInnovation Drive Equal Treatment of Small and Medium-sized Enterprises Sustainable Development Governance

Mechanism Anti-commercial Bribery and Anti-corruption and Anti-unfair Competition

Development Excellence

Contributions to the UN SDGs

Shenzhen Airport adheres to legal and compliant governance strengthens the risk management

mechanism to ensure the safety of operations and consolidates the education of clean government to

create a clean and positive development environment. Actively promote innovation-driven development

and comprehensively improve the Company's high-quality development level.

66 67Shenzhen Airport Co. Ltd. 2024 Environmental Social and Governance (ESG) Report Focus on Low-carbon Development for an Sincere Companionship for Safe Travel Deepen Governance to Empower Ecological Future Guarantee Development Excellence

Legal and Compliant Governance Board Diversity

Professional Competence

Shenzhen Airport continues to optimize its corporate governance system enhance the efficiency of its capital operations implement comprehensive Name Position Gender Age Term of Office

risk management and actively communicate with investors in a effective manner. It is committed to achieving sound business growth and sustainable Start Date Industry Risk

Experience Management Finance Law

development.Chen Fanhua Chairman Male 58 October 11 2021 ? ? ?

Governance Structure Lin Xiaolong Director Male 56 March 16 2020 ? ?

As of December 31 2024 the total issued share capital of the Company had reached 2050769509 shares and Shenzhen Airport (Group) Co. Ltd. is the largest Liu Feng Director & General Manager Male 55 October 11 2021 ? ?

shareholder of the Company. In strict accordance with the requirements of the Rules of Shareholders' General Meetings of Listed Companies of China Securities Xu Yan Director Female 50 August 30 2017 ? ?

Regulatory Commission the Company has established the "Rules of Procedure for the Shareholders' General Meeting of Shenzhen Airport Co. Ltd." taking the

Zhang Yan Director Female 53 March 16 2020 ? ?

Shareholders' General Meeting as the highest authority to ensure that all shareholders especially minority shareholders enjoy equal status and fully exercise

their rights. The Company strictly abides by The Company Law of the People's Republic of China and other requirements and has formulated the "Articles of Chen Jinquan Employee Director Male 57 September 22 2023 ? ?

Association of Shenzhen Airport Co. Ltd." (hereinafter referred to as the Articles of Association) clarifying the business purpose Shareholders' General Meeting He Yun Independent Director Male 74 May 29 2019 ? ?

Board of Directors Board of Supervisors and other relevant systems and making amendments according to the actual situation. A corporate governance

Zhang Dunli Independent Director Male 53 January 29 2024 ?

structure consisting of the Shareholders' General Meeting the Board of Directors the Board of Supervisors the Party Committee and the management has been

established to ensure the performance of relevant responsibilities. Zeng Di Independent Director Male 43 January 29 2024 ?

Ye Wenhua Chairman of the Board of Supervisors Male 56 March 16 2020 ? ? ?

In 2024 the Company held Pan Minghua Supervisor Male 58 October 11 2021 ? ? ?

Shareholders' Board of Directors Board of Supervisors Audit Committee Remuneration Committee Nomination Committee

General Meetings Meetings Meetings Meetings Meetings Meetings Li Jie Employee Director Female 52 September 22 2023 ? ?

2 Li Jian Deputy General Manager Male 57 April 25 2019 ? ? 7 6 5 2 1 Wu Qiaojun Deputy General Manager Male 47 February 26 2020 ? ?

Chang Wen Deputy General Manager Male 49 February 26 2020 ? ?

Du Guangze Deputy General Manager Male 57 October 11 2021 ? ?

Shareholders' The Shareholders' General Meeting enjoys the decision-making rights stipulated in laws and

regulations and the "Articles of Association" and exercises the right to decide on major matters Sun Zhengling Secretary of the Board of Directors & General Male 58 April 18 2011 ? ? ?such as the Company's business policies investment plans and profit distribution according to Corporate Finance Officer

Meeting law.Ratio of Independent Directors in the Ratio of Female Directors Ratio of Independent Directors in the Ratio of Independent Directors in

Board of Directors Audit Committee the Nomination Committee

The Board of Directors is responsible to the Shareholders' General Meeting for exercising the

management and administration of the Company in accordance with the law. The Company 33.33%

has established the Remuneration and Assessment Committee Audit and Risk Management Board of 33.33% 66.67 % 66.67 %

Committee Nomination Committee and Strategy Committee under the Board of Directors in Directors

accordance with the requirements of national laws and regulations. Ratio of Executives in the Board of Attendance of Board of Ratio of Independent Directors in the

Directors Directors Members Remuneration Committee

The Board of Supervisors shall be responsible to the Shareholders' General Meeting and 11.11% 98.41 % 66.67 %

Board of shall have 3 supervisors (including 1 female supervisor). The Board of Supervisors shall

Supervisors exercise the functions and powers of examining the Company's financial affairs and supervising the performance of corporate duties by the directors managers and other

senior managers according to law.The Party Committee of the Company adheres to the guidance of Xi Jinping Thought on

Socialism with Chinese Characteristics for a New Era and follows the principles of adhering Party

to the unity of strengthening the Party's leadership and improving corporate governance and Committee

integrating the Party's leadership into all aspects of corporate governance.The management team of the Company consists of one General Manager and five Senior

Management Managers. The General Manager exercises the powers of presiding over the production

Team and operations management of the Company and organizing the implementation of the

Company's annual plan and investment plan.

68 69Shenzhen Airport Co. Ltd. 2024 Environmental Social and Governance (ESG) Report Focus on Low-carbon Development for an Sincere Companionship for Safe Travel Deepen Governance to Empower Ecological Future Guarantee Development Excellence

Investor Relations Management Information Disclosure Honors

The Company abides by The Company Law of the People's Republic of China investors and continues to gain market recognition and support. Investors can The Company abides by The Company Law of the People's Republic of

and other relevant laws and regulations as well as the "Articles of Association" also communicate with the Company in a timely manner through field survey China and other relevant laws and regulations as well as the Articles ? R ated "Level A" of Information Disclosure of Shenzhen Stock

and has established the "Investor Relations Management System" to reasonably investor hotline (0755-23456331) fax (0755-23456327) E-mail (szjc@szairport. of Association and has established the "Information Disclosure Affairs Exchange Listed Companies for 2023-2024 in October 2024

protect the legitimate rights and interests of investors. Attaching great com) conference call Shenzhen Stock Exchange's Hudongyi Platform and other Management System" and other relevant information disclosure systems and

importance to communication with investors we carry out communication means. standardizes information disclosure through internal control processes such ? R ated "Level A" of Information Disclosure of Shenzhen Stock

through multiple channels perspectives and levels effectively enhance as "Preparation and Disclosure Process of Periodic Reports" "Preparation Exchange Listed Companies for 16 Consecutive Years

investors' comprehensive cognition of the Company and maintain positive and Disclosure Process of Interim Announcements" and "Major Information ? Honored with Golden Information Disclosure Award at 2023 Golden

interaction between the Company and investors. In 2024 the Company held Disclosure Process". In 2024 the Company disclosed 98 disclosure documents. Bull Awards in October 2024

Protection Efforts

Shenzhen Airport attaches great importance to investor returns follows the 1 ? R ated GoldenBee 2024 Outstanding Sustainability Report of Listed

CSRC's encouragement of dividend orientation takes multiple measures to Business Performance Presentation 49 Companies in the Greater Bay

increase the dividend rate. The annual profit distributed in the form of cash Investor Exchange Activities

from 2023 to 2025 is no less than 45% of the distributable profit realized in

the year. The proportion of cash dividends in 2023 was 51.70%. The Company 1 Exchanges with

attaches great importance to communication with investors through multiple Collective Investors Reception 354 Enhance Risk Managementchannels perspectives and levels. Through statutory information disclosure

participation in institutional investor strategy meetings responses to issues Institutional Analysts and Minority 2 Shenzhen Airport attaches great importance to risk management internal controls and compliance management and has established a comprehensive risk Shareholdersrelated to the Shenzhen Stock Exchange's Hudongyi Platform organizing field management system regularly carried out annual risk assessment developed risk response measures and dynamically track their implementation. Continuous

surveys for investors and other means the Company effectively enhances Report Meetings on Investor efforts have been made to strengthen the establishment of internal control system establish a sound internal control organization system and institutional

investors' overall cognition and maintains a positive interactive relationship with system and regularly carry out internal control evaluation and internal control audit. The compliance management system and institutional system has been

continuously improved to develop the compliance culture and conduct compliance reviews for major projects.Communication channels Risk Management

Statutory information disclosure The Company attaches great importance to risk management. By strengthening the foundation of risk management improving the risk management structure

and Shareholders' General Investor exchange meeting Participation in institutional

investor strategy meeting consolidating the risk management defense line and continuously carrying out risk management training the Company comprehensively improves its risk Meeting prevention and control capabilities builds a comprehensive and multi-level risk management system and safeguards its high-quality development.Responses to issues related to

the Shenzhen Stock Exchange's Organizing field surveys for Investor hotlineinvestors We have formulated the "Internal Control System

The organizational structure featuring the Board

Hudongyi Platform Management System of Shenzhen Airport Co. Ltd." of Directors and its Special Committees the Board

and its supporting systems to clarify the objectives of Supervisors the Party Committee and the

management team has clear boundaries of power

Fax Email Conference call and principles of internal control management

and risk management organizational system and responsibility forming an internal control

and division of responsibilities risk identification system structure with clear hierarchy reasonable

risk assessment risk response risk management structure coordinated operation and effective

Protect the Rights and Interests of Small and Medium-sized Enterprises monitoring and supervision. checks and balances. The Board of Directors is

the decision-making body of the internal control

The Company attaches great importance to preventing and resolving the problem of payments in arrears to small and medium-sized enterprises and carries Strengthen Improve system; the Board of Supervisors is the supervisory

out the investigation of related problems of payments in arrears to small and medium-sized enterprises one by one finding no payments in arrears to small and the foundation the risk body of the internal control system; the Audit

medium-sized enterprises. of risk management and Risk Management Committee evaluates the

management structure effectiveness of the internal control system.Strengthen supervision Build upper and lower linkage to Strengthen propaganda and enhance awareness

and follow up in time specify responsibility

Conduct risk Consolidate

We pay close attention to the payment The leaders of each unit take the lead in The Company is fully aware of the importance of We continue to strengthen risk management management the risk The internal control system implementation units

progress of each project actively handling and specific personnel follow settling payments in arrears to small and medium- training regularly or irregularly carry out various training management internal control system management department

communicate with the contract parties up. The responsibility of entities is defined sized enterprises has always emphasized the special training sessions including special training defense line and management team constitute the three lines

assist in handling the payments and and troubleshooting on a monthly basis is study publicity and implementation of institutional

fulfill the contract management and carried out for dynamic management and documents actively studied the Regulations on the on law popularization to further strengthen of defense for risk management and internal

payment obligations according to law. proper risk prevention forming a long-term Protection of Payments to Small and medium-sized employees' awareness of risk management. control. The Audit and Legal Affairs Department

mechanism for preventing and resolving Enterprises and other institutional documents. These as the management department of the internal

payments in arrears to small and medium- efforts are intended to further enhance the awareness control system coordinates the management of

sized enterprises. of the rule of law establish the rule of law thinking internal control risk compliance and auditing.and perform rights and duties according to law.

70 71Shenzhen Airport Co. Ltd. 2024 Environmental Social and Governance (ESG) Report Focus on Low-carbon Development for an Sincere Companionship for Safe Travel Deepen Governance to Empower Ecological Future Guarantee Development Excellence

Internal Audit Tax Management

The Company has established an independent internal audit body which carries out internal audit work as guided by the Audit and Risk Management Committee By building an efficient and intelligent tax management system the Company comprehensively improves the efficiency and accuracy of tax declaration and

under the Board of Directors. The internal audit work is supervised by the Chairman of the Board of Directors and the Chairman of the Board of Supervisors is identifies and responds to potential tax risks in advance. Meanwhile the Company has always strictly complied with national tax laws and regulations adhered to

entrusted with co-management of the internal audit work as needed. The internal audit body and internal auditors perform their audit and supervisory duties the principle of integrity management actively fulfilled tax obligations and ensured the standardization transparency and compliance of tax management laying

independently in accordance with laws regulations and internal rules and are not subject to interference by other internal organizations branches or individuals. a solid foundation for its sustainable development.Compliance Management

We withhold and pay individual income tax on wages The contract types involved in the Company mainly

The Company has set up a Chief Compliance Officer established a Compliance Committee issued compliance management measures and three-year Individual and salaries labor remuneration incidental income Stamp duty include sales contract (0.3‰) construction contract

implementation plan for system established. The Company has further put in place a compliance review mechanism for major decisions embedded compliance income tax annual one-time bonus etc. for employees of the (0.3‰) technical contract (0.3‰) leasing contract (1‰)

review into actual business processes and achieved full coverage of compliance reviews for major decisions economic contracts rules and regulations. All Company. processing contract (0.3‰) and so on.employees have signed the compliance commitment creating a compliance culture atmosphere.Strengthen the establishment Equipment leasing business is subject to VAT at a rate Improve the three-tier organizational Corporate The applicable corporate income tax rate for the

structure system of compliance management Develop a total compliance culture

VAT of 13%; real estate leasing is subject to VAT at a rate income tax Company is 25%.operation mechanism of 9% and 5% according to the time of acquisition;

domestic aviation business and other modern services

● W e make use of the existing organizational ● We adhere to the risk orientation and have ● L eading cadres take the lead in learning are subject to VAT at a rate of 6% and international

structure to improve the compliance established a compliance risk identification compliance and give full play to their aviation business is subject to VAT at a rate of 0%. Real estate The real estate tax shall be levied on an ad valorem

management organizational system in evaluation review supervision reporting exemplary leading role; the Compliance tax and basis and shall be calculated by multiplying the

an "embedded" way and form a vertical investigation and evaluation mechanism. Commitment Letter is signed and the urban land

three-tier structure system from top to In the actual implementation process the compliance responsibilities of key positions use tax remaining value of the original value of the real

bottom composed of the decision-making compliance risk control is embedded in are specified; regular compliance training estate after a one-time reduction of 30% by the

level management level and executive the business and operations management and legal education are carried out to Surcharge on 7% 3% and 2% of the actual VAT paid. tax rate of 1.2%; the urban land use tax adopts the

level. The compliance management lead process through the compliance audit enhance the compliance awareness and VAT fixed tax rate of RMB 3 per square meter.department is designated and "three lines mechanism for major decision-making consciousness of all employees.of defense" dominated by the business matters.department the compliance management

department and the supervision department

are constructed horizontally. Each business

and functional department has a compliance

manager.

72 73Shenzhen Airport Co. Ltd. 2024 Environmental Social and Governance (ESG) Report Focus on Low-carbon Development for an Sincere Companionship for Safe Travel Deepen Governance to Empower Ecological Future Guarantee Development Excellence

Deepen the Construction of Integrity Promote a Culture of Integrity

The Company gives Party classes on clean government by the secretary of

Shenzhen Airport strictly abides by national policies continuously improves its integrity management mechanisms strengthens internal supervision regularly the Party Committee and collective integrity talks by the secretary of the

carries out integrity education and training enhances the integrity awareness of all employees and creates a clean and upright enterprise atmosphere. Discipline Committee sets up a "Clean Airport Publicity Group" to give away

integrity lessons regularly reports typical cases and organizes the watching

Improve the Management Mechanism of warning education films to carry out warning education. Family-enterprise

The Company has issued the "Guidelines on Coordinated Work through the Two Responsibilities" clarifying the task list and responsibility implementation interaction and family style theme activities are organized to comprehensively

mechanism for full and rigorous Party self-governance. Meanwhile we have issued the "Anti-Corruption and Anti-Bribery Statement of Shenzhen Airport Co. promote the development of a culture of integrity.Ltd." to provide clear policy guidelines for business integrity. Every year we formulate the key points of improving Party conduct and clean government building ● P arty classes on clean government were given by the secretary of the Party

and anti-corruption work in accordance with the actual work and regularly have personnel in key positions solemnly sign a Letter of Commitment to Business Committee to carry out integrity education on directors management and

Integrity to demonstrate their firm determination to adhere to integrity and refuse corruption. The cooperation between the Company and the third parties must middle management. Family-enterprise Interactive Communication Activity

strictly abide by the "Integrity Agreement of Shenzhen Airport Co. Ltd." so as to strengthen the supervision of business partners in anti-corruption anti-bribery

and other aspects ensure the transparency and compliance of the cooperation process and maintain a fair and just business environment. ● The secretary of the Discipline Committee held a collective integrity talk

for newly promoted cadres.Adhere to Strict Discipline

● The "Clean Airport Publicity Group" was set up to give away integrity

The Company strictly cracks down on violations of discipline and law deepens the supervision mechanism of the "critical minority" actively carries out special lessons to 300 person-times from 14 units.management of the "four-style" problem and strives to improve the level of clean governance.● The Company regularly reports typical cases and organizes the watching

of warning education films to carry out warning education so as to urge

grass-roots units to carry out "education of people around based on

actual cases" and “promote rectification with cases”.A total of 479 intra-party talks were held

throughout the year and 92 files on the ● W e organized 29 family representatives of employees in key positions

integrity of Party members and leading with high risk of integrity to carry out family-enterprise interactive

cadres were established and improved. The communication activity with the theme of "Self-cultivation and Family New Employee Saloon with the Theme of "Integrity Talk by New Employees"

key personnel were organized to sign 857 Management by Integrity" and guided grassroots units to carry out

copies of "Letter of Commitment to Business various forms of family-style themed activities.Strictly and expeditiously investigate Integrity". Advance special rectification of the

violations of discipline and law "four-style" problem

Indicator Unit 2024

The responsible persons were given relevant Focusing on the "critical minority" Special rectification of the "four-style" Number of anti-corruption complaints Complaints 5

party disciplinary and political sanctions or strengthen supervision and management problem was carried out and special

admonitions and the financial violations rectification implementation plans were Number of anti-corruption training sessions conducted Sessions 50

were promptly recovered. formulated. A "retrospective" inspection on

the management of the use of business Number of employees receiving anti-corruption training Persons 4500

entertainment expenses were carried out

and the revision and improvement of the Ratio of employees receiving anti-corruption training % 91

management system of fund settlement and

Average hours of employees receiving anti-corruption training Hours 4

financial reimbursement was urged.Number of directors receiving anti-corruption training Persons 9

Ratio of directors receiving anti-corruption training % 100

Violation Reporting and Handling

Average hours of directors receiving anti-corruption training Hours 8

The Company consciously accepts the supervision of all parties and non-compliance acts can be reported to the leadership the Discipline Inspection

Committee and the Discipline Inspection and Supervision Department.Report Phone: 13530319110 23456332 Advocate Fair Competition

Email: gufenjijian@szairport.com (received by the Discipline Inspection and Supervision Department) The Company has formulated the policy document of "Shenzhen Airport Co. Ltd. Supplier Code of Conduct" clearly advocating the principle of free and fair

Or mails can be sent to "Airport Joint Stock Company Discipline Inspection Office" at Office Building AT3 Shenzhen Airport Bao'an District Shenzhen. competition. Suppliers shall strictly abide by relevant laws and regulations refrain from participating in any discussion communication information sharing or

agreement that may violate applicable antitrust and competition laws ensure the legality and compliance of business conduct and jointly maintain a healthy and

orderly market competition environment.

74 75Shenzhen Airport Co. Ltd. 2024 Environmental Social and Governance (ESG) Report Focus on Low-carbon Development for an Sincere Companionship for Safe Travel Deepen Governance to Empower Ecological Future Guarantee Development Excellence

Innovation-driven Development Facilitate the Transformation of Innovations

The Company actively explores the commercial transformation of innovation achievements successfully develops domestic and international markets through

Shenzhen Airport has formulated and adhered to the development concept of innovation and empowerment focused on the three core areas of "safe operations self-developed equipment and promotes the efficient transformation of technical value into commercial value.excellent service and efficient operations" seized the strategic opportunity of building a high-quality and high-level international aviation hub accelerated the

commercial application of innovative projects and innovative results and strengthened the management and protection of intellectual property rights.Improve Innovation Management Mechanism

The Company has formulated internal innovation management documents such as "Innovation Management Regulations" and "Management Measures for Special ● The breakthrough of bearing matrix technology

Funds for Innovation" to standardize the whole process management of innovation projects innovation funds innovation achievements and innovation rewards. ● The qualification of the domestic sales ● E mergency evacuation and transport and dynamic balance technology has been

Meanwhile the Company has formulated innovation goal planning and clarified the direction and focus of innovation and development ensuring that the agent of the self-developed Class C tooling and other innovative products completed in the development of Class D

innovation work is advanced in an orderly manner. aircraft rapid removal equipment was for medium and heavy special vehicle and E aircraft removal equipment. A testing

Short-term Goal Medium-term Goal Long-term goal successfully invited on the Shenzhen equipment have been successfully

machine has been manufactured and field-

Stock Exchange. sold to Hungary China's Hong Kong testing and data collection have been carried Consolidating the Foundation and Accelerating Establishment of Ecosystem and Intelligent Global Leadership and Innovation-driven

the AI Scene Implementation Airport Growth SAR and other places. out. The main 3D modeling and mechanical

CAE simulation tests have been completed.A special working group will be set up to Deepen the scale application of artificial By deepening the integration and application

promote the implementat ion of mature intelligence and big data in flight scheduling of technologies such as artificial intelligence

projects such as AI security inspection and map passenger service and other scenarios and and the Internet of Things we will build an

interpretation and intelligent operations control basically realize intelligent security check open and collaborative innovation ecosystem

systems improve existing technical systems process. Form a two-wheel drive model of and strive to develop into the benchmark of

such as bird strike prevention and paperless "technology output + standard guidance" to the intelligent airport industry. Actively expand

services and explore asset-light cooperation create industry benchmark solutions. international cooperation and deliver Intelligent

models. The intellectual property management Airport solutions with Shenzhen characteristics. Intellectual Property Protection

mechanism will be simultaneously optimized Meanwhi le we wi l l fur ther exp lore the The Company focuses on intellectual property management protecting its own intellectual property interests as well as fully respecting external intellectual

initially building a commercial transformation application of new energy unmanned equipment

and other emerging technologies to help the property rights. We encourage all units to actively innovate apply for patents for eligible innovations in a timely manner and conduct proper daily management pathway.long-term development of the civil aviation and maintenance of patents.power strategy.Accelerate Scientific and Technological Innovation Obtained Obtained Copyrights

The Company innovates in safety management tools and service modes and comprehensively improves the safety level service quality and flight operation and 4 3 12

management efficiency empowered by technological innovation. national patents utility model patents

Obtained Total number of valid patents

● We will improve the bird strike prevention system optimize the video monitoring of operations in the aircraft movement

area introduce bug monitoring equipment and reduce bird food sources. 1 43

invention patent

Innovation in Safety ● The working ladder and unpowered equipment will be systematically checked to prevent unsafe incidents.Management

● We apply AI recognition technology in security check. Four "Easy Security Check" channels in China start using CT security

check equipment for hand baggage and the facilities and equipment of the whole channel are configured as "self-

verification gate + portable CT+ millimeter wave human door + automatic basket return + human/luggage binding system".Innovation in ● W e promote self-service equipment realize facial recognition boarding. The paperless boarding rate reaches 65.59% and

Service Model self-service baggage check rate is 45%.● We have completed the design project approval and research and development of the integrated active operation control

system. Based on the big data platform we have realized the functions of flight operation situation prediction and early

warning online cooperation of business processes flight process management and operation quality management.Technology Innovation ● W e have advanced the establishment of a digital ramp tower remote monitoring system and won the approval by the Air

Empowerment Traffic Control Office of the Civil Aviation Administration on a pilot basis

76 77Shenzhen Airport Co. Ltd. 2024 Environmental Social and Governance (ESG) Report Index Table ESG Key Performance Chart About this Report

Index Table ESG Key Performance Chart

Dimension Issue Page Name Unit 2024

Addressing Climate Change 21-23 Passenger Traffic 10000 Passengers 6147.70

Pollutant Emissions 24 Cargo Volume 10000 tons 188.1

Waste Disposal 25 Aircraft Movements 10000 Flights 42.8

Ecosystem and Biodiversity Conservation 30-31 ACI Overall Passenger Satisfaction 5 Points Tied for World's First Place (5 Points)

Environment

Environmental Compliance Management 20 Passenger Complaint Handling Rate % 100

Energy Use 26-27 Normal Flight Release Rate % 87.33

Utilization of Water Resources 28 Total Assets RMB 10000 2417385.14

Circular Economy 29 Operating Revenue RMB 10000 473930.82

Rural Revitalization 64 Net Profit Attributable to Shareholders of Listed Companies RMB 10000 44303.96

Social Contribution 64 Investment in Work Safety RMB 10000 10216.13

Innovation Drive 76-77 Investment in Environmental Protection RMB 10000 25983.46

Science Ethics 76 Greenhouse Gas Emissions (Scope I)* TCE 3952.12

Society Supply Chain Safety 62-63 Greenhouse Gas Emissions (Scope II)* TCE 153355.48

Equal Treatment of Small and Medium-sized Enterprises 70 Total Greenhouse Gas Emissions* TCE 157307.60

Product and Service Safety and Quality 37-50 Greenhouse Gas Emissions Density TCE/10000 Person-times 25.59

Data Security and Customer Privacy Protection 48-49 Comprehensive Energy Consumption Tons of Standard Coal 22100.86

Employees 52-61 Comprehensive Energy Consumption Density Tons of Standard Coal/10000 Person-times 3.59

Due Diligence / Purchased Electricity * million KWH 164.1877

Stakeholder Communication 11 Gasoline Tons 75.67

Sustainable Development-related Governance

Anti-commercial Bribery and Anti-corruption 74-75 Diesel Oil Tons 1072.52

Anti-unfair Competition 75 Water Consumption* Tons 1004080

Consumption Density of Purchased Electricity KWH /10000 Person-times 26707.04

78 79Shenzhen Airport Co. Ltd. 2024 Environmental Social and Governance (ESG) Report Index Table ESG Key Performance Chart About this Report

Name Unit 2024 About this Report

Gasoline Consumption Density KG/10000 Person-times 12.31

Diesel Consumption Density KG/10000 Person-times 174.46

Water Consumption Density Tons/10000 Person-times 218.28 This is the third Environmental Social and Corporate Governance Report Reliability Assurance

("ESG Report" or "this Report") publicly released by Shenzhen Airport Co.Clean Energy Usage Tons of Standard Coal 316.31 Ltd. (hereinafter referred to as the "Company"). This Report is based on the

The Board of Directors and all directors warrant that there are no false

principles of openness and transparency and discloses the Company's results records misleading statements or material omissions in the contents of this

Proportion of Clean Energy Use % 1.57 in environmental social and corporate governance in 2024.Report.Total Wastewater Discharge Tons 1006094 Range of Time Appellation Description

This Report is an annual report covering the period from January 1 to In this Report "stakeholders" are sometimes referred to as "you" and

Recycled Wastewater Tons 337838

December 31 2024 with some content extending modestly to previous years. "Shenzhen Airport Co. Ltd." is sometimes referred to as "Shenzhen Airport"

"The Company" or "we" for ease of presentation and reading.General Waste Emissions Tons 43404.57 Scope of Organization

Report Acquisition

Hazardous Waste Emissions Tons 17.88 Unless otherwise specified the main content and relevant data of this Report

cover the Company and its subsidiaries and are consistent with the 2024 This report is prepared in both Chinese and English. In case of any

Total Number of Employees Persons 4964 Annual Report of Shenzhen Airport Co. Ltd. discrepancy or inconsistency between the two versions the Chinese version

shall prevail. To browse online or download this Report please visit our

Number of Minority Employees Persons 225 Basis of Preparation website: https://www.szairport.com/.Labor Contract Signing Rate % 100 Global Reporting Initiative Sustainability Reporting Guidelines (GRI Standards) Feedback

Total Hours of Training Hours 524778 State-owned Assets Supervision and Administration Commission of the State Your suggestions and comments are an important reference for us to improve

Council "Guiding Opinions on Central Enterprises in the New Era to Fulfill our ESG performance for sustainable development. We sincerely invite

Total Investment in Employee Training RMB 10000 433.94 High Standards of Social Responsibility" you to scan the QR code on the bottom right to give us your comments or

suggestions and work with Shenzhen Airport to build a better and more

Cumulative Volunteers Serving Throughout the Year Person-times 15638 State-owned Assets Supervision and Administration Commission of the State sustainable society.Council "Reference Index System for ESG Special Report of Listed Companies

Controlled by Central Enterprises"

Notes:

Scope of Statistics for 2024 China Association for Public Companies "Guidelines for Sustainable

1.Greenhouse gas (carbon dioxide) emissions (Scope I) are calculated based on natural gas consumption gasoline and diesel consumption and corresponding Development Reporting of Public Companies"

emission factors of which the natural gas carbon dioxide emission factor is Shenzhen Landmark 0.0022t CO2/m3;

2. Greenhouse gas (carbon dioxide) emissions (Scope II) are calculated according to power consumption steam consumption and corresponding emission "Self-Regulatory Guidelines for Shenzhen Stock Exchange Listed Companies

factors. The power carbon emission factor is 0.9489t CO2/MWh for Shenzhen; No. 17—Sustainable Development Reporting (Trial)"

3. Power conversion coefficient: When the quantity is 0.1229 kg standard coal/KWH the gasoline conversion coefficient is 1.4714kgce/kg and diesel

"Self-Regulatory Guidelines for Shenzhen Stock Exchange Listed Companies

conversion coefficient 1.4571kgce/kg.on GEM No. 3—Sustainable Development Report Preparation"

Source of Information

The information and data disclosed in this Report have been obtained from

official documents reports or relevant public materials of the Company and Scan for feedback

its subsidiaries. The financial data in this Report are denominated in RMB

and in case of any inconsistency with the Annual Report the Annual Report

shall prevail.

80 81Shenzhen Airport Co. Ltd. 2024 Environmental Social and Governance (ESG) Report

2024

Environmental Social and Governance

(ESG) Report

Address: Tower A T3 Business Office Building Shenzhen Bao'an International Airport

Tel：0755-23456331

Fax: 0755-23456327

Website: www.szairport.com

82 Email: szjc@szairport.com