苏泊尔:2024 Environmental,Social and Governance(ESG)

CONTENTS 1. Compliance and Integrity Operations 14 4. Environmental Responsibility 381.1 Corporate Governance 15 4.1 Climate Change and Low Carbon Development 39

1.2 Business Ethics 16 4.2 Environmental Compliance and Pollution 40

Reduction with Enhanced Efficiency

1.3 Intellectual Property Rights 18

About This Report 02 4.3 Resource Management and Circular Economy 441.4 Information Security and 20

Personal Information Protection

About Supor 03

Supor 30th Anniversary 04

2. Innovative and High-Quality Products 22 5. Employee Development and Empowerment 49

2024 Highlights 08

2.1 R&D Innovation and Industry Development Promotion 23 5.1 Compliant Employment and Diverse Workplace 50

ESG Governance 10 2.2 Product Quality 26 5.2 Compensation Benefits and Performance Evaluation 53

2.3 Responsible Marketing 29 5.3 Talent Acquisition Training and Development 54

2.4 Customer Services 30 5.4 Employee Engagement and Care Initiatives 57

5.5 Work Safety and Occupational Health 60

3. Sustainable Supply Chain 33 6. Social Contribution 62

3.1 Stable Supply 34 6.1 Education Assistance and Rural Revitalization 63

3.2 Responsible Procurement 35 6.2 Volunteer Services 65

3.3 Green Supply Chain 36 6.3 Community Welfare 66

3.4 Traceability and Conflict Minerals 37

3.5 Suppliers' Integrity and Business Ethics 37 Appendix 67About This Report

Overview Reference Standards

This report is the fourth Environmental Social and Governance This report is prepared in accordance with the requirements for corporate social responsibility and disclosure provided in the Rules

Report (hereinafter referred to as the "ESG Report") released Governing the Listing of Stocks on Shenzhen Stock Exchange (Revised in 2024) and the Shenzhen Stock Exchange Regulatory

by Zhejiang Supor Co. Ltd. to inform all its stakeholders of the Guidelines for Listed Companies No. 1-Standardized Operation of Listed Companies and also by referring to the Self-Regulatory

Company's management practices and performance in ESG. Guidelines No. 17 for Companies Listed on Shenzhen Stock Exchange—Sustainability Report (Trial) the Sustainability Reporting

Standards released by the Global Reporting Initiative (abbreviated as "GRI") the Sustainability Accounting Standards released by the

Sustainability Accounting Standards Board (abbreviated as "SASB") the Basic Framework of Corporate Social Responsibility Reporting

for Chinese Enterprise (CASS-ESG6.0) and the United Nations Sustainable Development Goals (abbreviated as "SDGs").Reporting Period

This report covers the period from January 1 2024 to

December 31 2024 (hereinafter referred to as the "reporting Sources of Information and Reliability

period"). Part of the content and data may be appropriately

traced back to previous years or beyond the foregoing time The information and data disclosed in this report are from statistical reports and official documents of the Company and have been

framework. audited by relevant departments. The Company promises that this report contains no false records and misleading statements and will

be held accountable for the authenticity accuracy and integrity of the content hereof.Scope and Boundaries of This Report

Confirmation and Approval

This report delineates the reporting scope of the organization

based on the materiality principle. Unless otherwise specified This report was approved by the Board of Directors in March 2025 after confirmation by the management.all other material content of this report encompasses Zhejiang

Supor Co. Ltd. and its subsidiaries aligning with the disclosure

scope in the annual report.Access to This Report

The electronic edition of this report can be downloaded from the official website of Zhejiang Supor Co. Ltd.(https://www.supor.com.Description of Reference cn/) the website of the Shenzhen Stock Exchange or the website of CNINF (http://www.cninfo.com.cn). This report is published in both

Chinese and English. In case of any discrepancy between these two versions the Chinese version will apply.For the convenience of reference Zhejiang Supor Co. Ltd. and

its subsidiaries are also referred to as "Supor" "the Company"

or "we/us" in this report.

Introduction Compliance and Integrity Innovative and High- Sustainable Environmental Employee Development and Social Contribution Appendix

Operations Quality Products Supply Chain Responsibility EmpowermentAbout Supor 1994 2002 2004

Produced our first safe Launched our first electric Got listed on the Shenzhen

Company Overview pressure cooker rice cooker Stock Exchange (Stock Code:

002032) becoming the first

Supor is a modern enterprise specializing in manufacturing cookware Corporate publicly traded company in

and small domestic appliances. Founded in 1994 when the Company Milestones China's cookware industry

produced its first safe pressure cooker Supor rapidly evolved into

a prominent cookware manufacturer in China and got listed on Spearheading a 30-Year

the Shenzhen Stock Exchange in 2004 (stock code: 002032.SZ) Transformation in Chinese

representing the first listed company in China's cookware industry. Kitchens

Since its founding Supor has consistently delivered innovative high-

quality and well-designed products to users spearheading China's

kitchen industry and ushering in a new era of home living. 2014 2011 2009 2006

At present more than 10000 workers in the six R&D and manufacturing

bases located in Yuhuan City Hangzhou City Shaoxing City (Binhai L a u n c h e d t h e " F r e s h - Launched our first IH rice Successfully launched the Signed a strategic cooperation

New Area* and Keqiao District) in Zhejiang Province Wuhan City Hubei Breathing" electric pressure cooker Thermo-spo t Wok and framework agreement with

Province and Ho Chi Minh City Vietnam over 100000000 of products cooker marking its entry frying pan that apply the France's SEB Group

Its business spans four major areas: open-flame cookware small into the eco-friendly home Thermo-spot Wok patented

domestic appliances home appliances and kitchen and bathroom appliance market technology

appliances. Backed by a forward-looking layout of multiple brands and

categories Supor has become a comprehensive leader in China's

cookware and small domestic appliance industry. It leads the market in

21 major categories including electric rice cookers electric pressure

cookers frying pans and woks.

2015202120222024

Corporate Vision

Enable quality life to every home Launched the Steam Spheric Launched the Chef C culinary Launched the Ti tanium Launched the Intelligent

Pot IH Rice Cooker machine and the far-infrared UnCoated Non-Stick Frying Cooking Robot and the

rice cooker Pan Titanium-Iron Uncoated

Brand Mission Non-Stick Frying Pan

Inspire your passion for home living with innovation

*Note: The administrative jurisdiction of the former Shaoxing (Yuecheng

District) base has been reclassified as part of the Binhai New District. As

a result its official designation has been updated to Shaoxing (Binhai

New District).

Introduction Compliance and Integrity Innovative and High- Sustainable Environmental Employee Development and Social Contribution Appendix

Operations Quality Products Supply Chain Responsibility EmpowermentSupor 30th Anniversary

SUPOR LIFE:

Crafting Innovation to Inspire Consumers' passion for Home Living

Over the past 30 years Supor has been at the forefront of innovation and quality consistently From the submissions we selected 30 individuals to participate in a free trade-in program allowing

creating ingenious and intelligent products that deliver delightful life experiences to users. Our them to experience the latest technologies and features of Supor's upgraded products. Additionally

products have become indispensable for countless households witnessing and enriching their joyful the old models collected are displayed in the Time Corridor at Supor's headquarters. This initiative

moments of home lives. To celebrate our 30th anniversary we hosted the "The First Supor Product not only strengthens brand-consumer interaction but also promotes environmental protection and

in My Home" user story collection campaign and the "30x Happiness" user video contest inviting sustainable development. Looking ahead we remain committed to being guided by user needs

users to share their experiences and stories with older Supor products as well as their wishes and integrating sustainable principles into product innovation and design and inspiring consumers to

expectations for the brand. embrace a more sustainable and fulfilling lifestyle.The Poster for the Supor 30th Anniversary "Snap & Share" Video Contest and Featured User Stories (Selections) 30th Anniversary Special Exhibition at Supor Hangzhou Base

Introduction Compliance and Integrity Innovative and High- Sustainable Environmental Employee Development and Social Contribution Appendix

Operations Quality Products Supply Chain Responsibility EmpowermentSUPOR LIFE:

Growing Together to Empower Employees' Career Development

Over the past 30 years Suporers have forged a path to excellence through perseverance and ingenuity overcoming challenges and

adapting to changes. Supor held awards ceremonies across its production bases

Supor's progress is inseparable from the efforts of every Suporer who has demonstrated their responsibility and commitment to recognize Gold and Silver employees for their exceptional

through diligence wisdom and steadfastness. We honor acknowledge and inspire each of our employees and have fostered a contributions over the past 20 and 10 years respectively.diverse equitable and mutually prosperous work environment and career development system to empower their professional growth

and long-term personal development.Over the past three decades Supor and its employees have grown and achieved success together. At this landmark and special

moment we are privileged to have 60 employees who have dedicated over 30 years of service to Supor as well as 522 employees

who have served for more than a decade.Wuhan Base Yuhuan Base

Vietnam Base Plastic & Rubber Company

Shaoxing (Binhai New Area) Base Shaoxing (Keqiao District) Base

Supor's 30th Anniversary Celebration at its Hangzhou Base

Introduction Compliance and Integrity Innovative and High- Sustainable Environmental Employee Development and Social Contribution Appendix

Operations Quality Products Supply Chain Responsibility EmpowermentSupor advocates for an active and healthy lifestyle among its employees

fostering a family-oriented culture that celebrates joyful work and life. As part Supor 30th Anniversary Special Event: "30

of its 30th anniversary celebrations the production bases hosted vibrant and Anniversary" Relay Race

diverse carnivals creating unforgettable memories for every Suporer.Over 30 years of development Supor has grown from a startup established in 1994 in Yuhuan to a listed company with 6

manufacturing bases worldwide. Going beyond previous achievements and embracing new challenges nearly a thousand

Suporers participated in a 360-kilometer relay to celebrate Supor's 30th anniversary reviewing 30th years of entrepreneurial

journey in their footsteps. In June 2024 Suporers completed the 6-day 362.8-kilometer relay from Yuhuan to Hangzhou

after passing through Wenling Huangyan Tiantai Shaoxing etc.The Supor factories in Binhai New Area District and Keqiao District Shaoxing were set as stops along the route attracting

more Suporers to join the relay while reviewing the entrepreneurial journey. The number of participants increased from the

initial 520 to nearly 1000 including employees from Vietnam and Wuhan witnessing Supor's growth route together.On the last day of the event Supor donated 10000 children's health water bottles to the Zhejiang Provincial Youth

Development Foundation.

30th Anniversary Carnival Event

Introduction Compliance and Integrity Innovative and High- Sustainable Environmental Employee Development and Social Contribution Appendix

Operations Quality Products Supply Chain Responsibility EmpowermentSUPOR LIFE:

Joining Hands in Public Welfare Share a Better Life with each Child

Supor has been actively engaged in social welfare initiatives focusing on the education sector to promote educational equity and excellence while exploring and

developing its own business. Since the launch of the "Supor Primary School" public welfare project in 2006 with the first Supor Primary School established in

Qinghai Supor has consistently dedicated itself to public welfare education over the past 18 years. Rooted in the Supor Primary Schools we have continuously

expanded our public welfare outreach across three dimensions: campuses teachers and students. By collaborating with public welfare partners we support

rural elementary schools in enhancing management optimizing curricula and furthering educational development. With the shift toward high-quality education in

our times we have revamped our educational philanthropy efforts to introduce the "Supor Future Artist of Life" public welfare initiative. This program seamlessly

integrates school labor education corporate technical expertise and social responsibility initiatives. By focusing on the construction of educational spaces the

development of labor-based curricula and the planning of educational activities we aim to instill in children the proper values surrounding domestic work. Inauguration Ceremony of the First Supor Primary School—

Ganjiabao Supor Primary School in Qinghai

As of the end of the reporting period Supor has built 29 Supor Primary Schools across 12 provinces including Qinghai Hubei and Yunnan with a

cumulative investment of nearly CNY 40 million. These efforts have provided substantial assistance to over 30000 teachers and students. The "Supor Future

Artist of Life" public welfare project has already benefited 50 schools in Zhejiang Hubei Guizhou and other regions reaching over 50000 students.Suporers have completed an 18-year educational welfare marathon with steadfast strides. At Supor's 30th-anniversary relay race event 520 Suporers

set off from Yuhuan and nearly a thousand staff members from the Company various business units and bases participated in a six-day relay

ultimately arriving at the Supor headquarters in Hangzhou. The event concluded with the donation of 10000 children's health water bottles valued at

approximately CNY 1.29 million to the Zhejiang Provincial Youth Development Foundation.Children's Day Event at Ganjiabao Supor Primary School in Qinghai in 2024

Supor Elementary School Students Receiving Children's Health

Water Bottles

In the future Supor will continue striving forward to "share

a better life with each child". By continuously optimizing

the public welfare platform and conducting educational

support work tailored to local conditions Supor aims to

promote educational equality while inspiring children to

face the future with confidence and love for life.

Introduction Compliance and Integrity Innovative and High- Sustainable Environmental Employee Development and Social Contribution Appendix

Operations Quality Products Supply Chain Responsibility Empowerment2024 Highlights

Key Performance

Environment Society Governance

6094 MWh of green electricity generated and consumed on-site 11298 employees in total 32% female in middle and senior management. CNY 22.4 billion in operating bi l l ion in income CNY 2.7 total profit

51.6 million total investment in environmental governance 470 million input 18782 2.2 billion in net profit attributable to shareholders CNY and protection over the past two years CNY in R&D active patents CNY of listed company

18503 international national industrial and tons of recycled aluminum procured Leading/ Involvement in 235 group standards*(accum.) CNY 13.3 billion in total assets

13007 tons of recycled steel procured Construction of 29 Supor Primary Schools (accum.) 37.3% weighted average return on net assets

Provided essential 30000 teachers and students in remote All major production bases passed the certification of the assistance to over mountainous regions (accum.) CNY 2.8 in basic earnings per share

ISO 14001 3.4 100% of suppliers distributors and service providers have signed the Letter of Commitment for Honesty and Self-Environmental Management System Donations valued approximately CNY million discipline/Responsible Procurement Charter

*Note: Including both published and in-process standards

Introduction Compliance and Integrity Innovative and High- Sustainable Environmental Employee Development and Social Contribution Appendix

Operations Quality Products Supply Chain Responsibility EmpowermentAwards and Honors

In March 2024 In June 2024 In July 2024 In September 2024 In September 2024

Received the "2023 Top 100 Awarded the "Model Enterprise in Granted the "CBME AWARDS Recognized as one of the "2024 R a n k e d 1 8 t h i n t h e l i s t o f

L e a d i n g Z h e j i a n g P r i v a t e Corporate Social Responsibility of Innovative Design Award" at the Global Zhejiang Business ESG "2024 Top 100 Zhejiang Listed

Enterprises in Corporate Social Zhejiang Province 2023 (Community 2024 CBME Awards Class ic 100" by Zheshang Companies in ESG Performance"

Responsibility" award from the Engagement and Development)" by Development Research Institute

Zhejiang Federation of Industry the Zhejiang Provincial Association (Zheshang Think Tank) and

and Commerce for Promoting Corporate Social Zheshang Magazine

Responsibility

In October 2024 In October 2024 In November 2024 In November 2024 In December 2024

Listed as one of the "2024 Top Awarded the "2024 SHL China Awarded the "Excellent Case of Recognized with the "CSR CHINA Certified as "Best Workplaces

40 Zhejiang Listed Companies Talent Management Award— Corporate Social Responsibility TOP100 Rank" and the "CSR in Greater China 2024" by the Great

in ESG Strategic Philanthropy Talent Pioneer Award" by SHL Report in Zhejiang Province" Impact Award | Responsibility Place to Work Certification

Influence" by the Zhejiang Federation of Contribution" by the Organizing

Industrial Economics Zhejiang Committee of the Responsibility

Provincial State-owned Assets 100 | CSR China Education

Management Association and Award

Zhejiang Association of Chief

Financial Officers

Introduction Compliance and Integrity Innovative and High- Sustainable Environmental Employee Development and Social Contribution Appendix

Operations Quality Products Supply Chain Responsibility EmpowermentESG Governance

ESG strategy

Adhering to the principle of sustainable development Supor takes ESG performance as a crucial indicator of the Company's long-term growth and resilience. In 2024 based on its business characteristics and

industry trends the Company developed a comprehensive ESG strategic system that identifies four key pillars and future directions to guide its sustainable development practices.ACT AS A PRACTICER IN THE CIRCULAR ECONOMY

Eco-design of products & packaging

Circular economy services

Financial Waste prevention and management PERFORMANCE

Extra Financial ACT FOR NATURE ACT FOR ALL MISSION OF

Climate Mitigation & Adaptation Our employees BRANDS

Pollution Prevention & Reduction Our suppliers

Substances of concern Our customers

Water conservation

ACTING RESPONSABLY & ETHICALLY

Compliance and whistleblower protection Corruption & Anti-trust

ESG GOVERNANCE & COMMITMENT

STAKEHOLDERS (INTERNAL & EXTERNAL)

Introduction Compliance and Integrity Innovative and High- Sustainable Environmental Employee Development and Social Contribution Appendix

Operations Quality Products Supply Chain Responsibility Empowerment

Consumers

InvestorsESG Governance Structure Strengthening ESG Framework

Supor places significant emphasis on sustainable development and has established a robust three-tier governance structure: To continuously optimize its ESG management system and further clarify

the ESG Committee ESG Leading Department and ESG Working Groups. The ESG Committee is responsible for overseeing responsibilities during the reporting period Supor established 11 ESG

and managing ESG-related strategies policies and performance. In parallel the Company has set up an ESG Leading Working Groups based on specific topics involving multiple departments

Department to coordinate the ESG Working Groups which comprise senior managers from relevant functional departments. and business units across the organization.This collaborative approach ensures the effective implementation of ESG initiatives with regular progress updates provided to

stakeholders. To enhance ESG capabilities at all levels of its management structure

Supor's ESG leading department proactively organized various

Evaluate the Company's ESG management strategies risk identification and ESG training sessions. These sessions focused on interpreting ESG

assessment results and screen and mitigate high-risk ESG issues; development trends providing guidance on ESG work plans and ensuring

the comprehensive implementation of ESG practices across relevant roles.ESG Oversee the Company's ESG governance management review annual ESG reports Additionally Supor integrates the concept of sustainable development into

Committee ensure report quality and drive enhancements to elevate disclosure standards. its strategic planning and daily operations through ESG literacy training and

cross-department cross-base experience sharing of ESG projects. These

efforts ensure the smooth and effective implementation of ESG initiatives

Lead the ESG Working Group coordinate and promote the implementation of the throughout the organization.Company's ESG management related work;

Green and Low-Carbon Factory Working Group

Develop the Company's ESG management goals and specific objectives define Eco-Design Working Group

medium and long term goals and annual goals and institute an ESG target assessment 11

system; Factory Water Conservation Working Group

ESG Leading ESG Supplier Carbon Management Working Group

Department Follow up on the progress of the ESG Working Group's work plan assess the completion of Working

ESG goals summarize the completion of goals and report to the ESG Committee; Groups ESG Digitalization and Analytics Working Group

…

Compile the company's ESG report.Designing for Product Energy Efficiency

Carbon Reduction Action Plan for

Actively respond to the Company's short medium and long-term ESG goals and 10 Packaging Materials

cooperate with the ESG leading department to implement their respective ESG ESG Supplier Decarbonization Roadmap and

management tasks within in their primary responsibilities and areas of expertise; Workshops Responsible Procurement Strategies

Develop an annual ESG work plan for each primary responsibility including …

key areas for improvement the current year target assessment methods etc;

ESG Working 6 The training targets include the company's Groups Regularly update the management status goal setting and completion status to the senior executives various business

ESG leading department implement viable ESG action plans and continuously improve ESG Literacy departments and key contacts of ESG

the Company's performance under various ESG issues. Training

Sessions working groups

Introduction Compliance and Integrity Innovative and High- Sustainable Environmental Employee Development and Social Contribution Appendix

Operations Quality Products Supply Chain Responsibility EmpowermentIssues of Double Materiality

Environmental issues Social issues Governance issues

In 2024 Supor building on the foundation of its previous impact materiality assessment conducted

the first double materiality assessment. This assessment was based on the Company's risk map and

Information security and Sustainable supply

took into consideration the financial implications of its business operations development strategies personal information chains

and operational outcomes. The assessment also incorporated input from various departments and protection

over 500 stakeholders. By benchmarking against international and Chinese mainstream framework

Customer services

disclosure requirements and incorporate expert opinions and industry best practices we updated

and refined our materiality issues list and matrix. During the reporting period we identified and

addressed 19 material ESG-related issues.In response to changes in both internal and external

Establishment Highenvironments and in conjunction with regulatory requirements

of a Material

Issues industry standards peer experiences and expert opinions

Database potential risks and opportunities were identified to form a

Climate change and Product quality and safety

greenhouse gas emissions

materiality issue database. E-wasteEnergy management

Circular economy

Pollution and environmental

Impact Mater ia l i ty : A stakeholder quest ionnaire was impact management Water resource management

developed and distributed online to both internal and external R&D innovation and industry

development

stakeholders including employees suppliers and users. The Medium Intellectual property rights

identified material issues were then prioritized based on the Responsible marketing

Materiality survey results. Employee rights interests

Assessment and development

Financial Materiality: Financial materiality was assessed by Diversity and equal opportunities

combining risk indicators with ESG issues utilizing the risk Corporate governance

assessment outcomes from the internal risk management

department. Each relevant issue was scored to determine its

financial materiality. Occupational health and Business ethics

safety

Double Based on the materiality assessment data the Double Social contributionMateriality

Assessment Materiality Issues Matrix 2024 was developed identifying the Low

Analysis year's double material issues and their respective priorities.Confirmation The Company reviewed and confirmed the material issues

of Material ultimately finalizing the key disclosures and areas for practice

Issues enhancement for the current year.Low Medium High Impact Materiality

Double Materiality Assessment Approach 2024 Double Materiality Issues Matrix 2024

Introduction Compliance and Integrity Innovative and High- Sustainable Environmental Employee Development and Social Contribution Appendix

Operations Quality Products Supply Chain Responsibility Empowerment

Financial MaterialityStakeholder Engagement

During the reporting period Supor maintained communication with stakeholders through various information communication channels to understand their demands and concerns and responded positively through

practical actions.Government and Shareholders Suppliers Employees Consumers Communities

regulatory authorities and investors

Compliance management Continuously stable business Fair procurement and Safeguard the legitimate High-quality products Safe and compliant operations

Sound internal control and and performance growth honest performance rights and interests of Innovative and diverse Social welfare and volunteer

risk management Open and transparent Mutual advancement employees products activities

Practicing low-carbon information disclosure and win-win cooperation Competitive remuneration Premium pre-sales and

responsibilities A clean operating environment and welfare after-sales service

Improved emission management Sound corporate governance Fair and equal employment Information security and

opportunities personal information protection

Tax payment according to law

Diversified growth and Elimination of false advertising

promotion opportunities

A safe and healthy work

environment

Information submission General meeting of Supplier management Employee meetings Hotline Public welfare activities

Regular communication shareholders coordination Employee activities Email Volunteer services

Information disclosure Company's official

Seminars and research Employee satisfaction WeChat official account

Company's official website website surveys

WeChat mini program

Daily communication Regular visits Employee symposium

Whistleblowing and Company's official websiteHotline Executive meetings

Complaints Visits to customers

Email Whistleblowing

and complaints Satisfaction surveys

Introduction Compliance and Integrity Innovative and High- Sustainable Environmental Employee Development and Social Contribution Appendix

Operations Quality Products Supply Chain Responsibility Empowerment

Key Stakeholders ESG Expectations and Demands Communication ChannelsCompliance and

Integrity Operations

1.1 Corporate Governance 15

1.2 Business Ethics 16

1.3 Intellectual Property Rights 18

1.4 Information Security and 20

Personal Information Protection

SDGs Addressed in This Section

1414

Compliance and Integrity Innovative and High- Sustainable Environmental Employee Development and

Introduction Social Contribution Appendix

Operations Quality Products Supply Chain Responsibility Empowerment1.1 Corporate Governance

Governance Structure General Strategy Risk Management and Internal Meeting of

Shareholders Committee Control

A robust governance structure is the cornerstone of a company's sustainable

development. Supor strictly complies with the Company Law of the People's Board of Supor places a high priority on risk management and

Republic of China the Code of Corporate Governance for Listed Companies the Supervisors has established a risk management mechanism deeply

Rules Governing the Listing of Shares on Shenzhen Stock Exchange the Shenzhen integrated with its core operations. According to the

Stock Exchange Regulatory Guidelines for Listed Companies No. 1—Standardized Board of Compensation

and Appraisal established control objectives and the characteristics of

Operation of Listed Companies and relevant laws and regulations to refine its Directors Committee business development in different stages the Company

corporate governance structure. The Company standardizes the operations of its introduces different forms of measures such as risk

three meetings strictly fulfills its obligation to disclose information and enhances self-assessment anti-corruption questionnaire risk

the level of corporate governance. At present the Company has established an mapping and tax risk matrix to carry out comprehensive

organizational structure consisting of the General Meeting of Shareholders the

Audit systematic and continuous collection of relevant

Board of Supervisors the Board of Directors and their subordinate committees Manage- Committee

ment information with the method combining both quantitative and the management. Within this structured and organized governance framework and qualitative measures in order to timely identify and

we have implemented a system of clearly defined rights and responsibilities systematically analyze the internal risks in the production

guaranteeing our effective and compliant corporate governance. Corporate Governance Structure and operating processes in terms of human resources

management innovation finance assets health safety

Specifically the Board of Supervisors is accountable to the General Meeting of Shareholders and oversees the Board of Directors and senior environmental protection data confidentiality business

executives to perform their respective duties according to law. The Strategy Committee will regularly review the Company's strategic development loss and continuing operation and the external risks

plan and the progress made in implementing the Company's development strategies. The Compensation and Appraisal Committee is responsible for in the production and operating processes in terms of

deliberating on material matters relating to remuneration and appraisal and plays a cooperative role in implementing the Company's comprehensive politics economy law taxation science and technology

performance evaluation system for all employees including senior executives. The Audit Committee is tasked with reviewing and supervising the natural environment social environment etc. and to

effective implementation and self-evaluation of internal control. Under such a structure the remuneration of each senior executive is directly linked determine the risk response strategy that matches the

with their work performance. Their annual performance is appraised based on their work ability performance and completion of assigned tasks Company's risk bearing capacity and take appropriate

with their annual performance pay determined accordingly. The independent directors of the Company are also capable of fully leveraging their control measures to achieve effective risk control on the

professional specializations significantly contributing to the Board of Directors' execution of prudent and scientific decision-making processes and basis of weighing the principle of cost-benefit.facilitating the Company's operations in compliance with established norms.During the reporting period Supor

was recognized as one of the "Top 30

During the reporting period Number of board of directors Number of board of

meetings held 7 supervisors meetings held 7 Best Internal Control Companies in

Number of Zhejiang" in the 2024 Zhejiang Listed

Number of general meetings Attendance rate of board Attendance rate of board publicly disclosed Companies Internal Control Index Report

of shareholders held 6 of directors meetings 100% of supervisors meetings 100% documents 130

co-published by Zhejiang University

Number of interim general 5 Number of proposals reviewed at meetings of shareholders held board of directors meetings 40 Number of proposals approved by 22 and the Zhejiang Association of Chief board of supervisors meetings Financial Officers

Compliance and Integrity Innovative and High- Sustainable Environmental Employee Development and

Introduction Social Contribution Appendix

Operations Quality Products Supply Chain Responsibility Empowerment1.2 Business Ethics

Governance Structure

The Company has an Anti-Fraud Committee comprising the Company's president chief financial officer chief legal officer and chief human resources officer. The Anti-Fraud Committee convenes regular meetings to

coordinate guide and oversee efforts against fraud money laundering unfair competition and etc. It reviews the progress and outcomes of fraud investigations and deliberates on subsequent remedial measures and strategies.Code of Conduct

Supor places great emphasis on business ethics strictly adhering to laws and regulations such as the Anti-Monopoly Law of the People's Republic of China and the Anti-Unfair Competition Law of the People's

Republic of China and has established relevant management mechanisms and procedures to foster a transparent and fair business environment.The Company has formulated the Supor Anti-Fraud Policy and the Code of Professional Ethics for Employees which clearly stipulate requirements in areas such as conflicts of interest combating corruption respect

for competitors and the prevention of fraud and money laundering. All employees are required to sign these documents which serve as guiding principles for their conduct. Additionally Supor collaborates with

all suppliers distributors and service providers by having them sign the Letter of Commitment to Honesty and Self-Discipline /Responsible Procurement Charter. This initiative disseminates and implements the

Company's business ethics standards and promotes an environment of integrity and fairness across its business network. The Company also conducts business ethics training to cultivate a culture of integrity and

continuously enhance employees' moral awareness.The primary measures for disseminating and implementing integrity

Training for Key Positions Participated in specialized training

on the Prevention of Job-related

The Company provides integrity training for mid- to high-level leaders in sales and procurement across various business units. Crimes

This training focuses on educating participants about legal regulations related to professional misconduct and includes case

study analyses to reinforce learning. 456 new managers (accum.)

Integrity Reminders for Holidays

Integrity reminders are shared through the Company's WeChat official account during key holidays such as the Spring Festival

Dragon Boat Festival Mid-Autumn Festival and other critical moments. Participated training on the

Prevention of Duty-related

Onboarding Training Economic Crimes from a Criminal Compliance Perspective

During the onboarding training anti-bribery and anti-corruption training sessions are conducted to ensure the thorough

dissemination and implementation of relevant company policies. 49 executives

To elevate the ethical consciousness of our employees and establish a culture of integrity and honesty Supor has executed targeted

business ethics training for employees. As of the end of the reporting period total 456 newly appointed managers attended the specialized

training on the Prevention of Job-related Crimes. During the reporting period 49 executives participated in the Prevention of Duty-related Participated in Employee Anti-Fraud training

Economic Crimes from a Criminal Compliance Perspective training and 158 new employees engaged in Employee Anti-fraud training.Supor was honored with the "Integrity Vitality

While continuously enhancing the development of its internal integrity system Supor actively engages in exchanges within the 158 new employeesAward" by the Enterprise Anti-Fraud Alliance

integrity ecosystem to share anti-fraud experiences and case studies. Supor holds a council position in both the Trust and Integrity

Enterprise Alliance and the Enterprise Anti-Fraud Alliance.

Compliance and Integrity Innovative and High- Sustainable Environmental Employee Development and

Introduction Social Contribution Appendix

Operations Quality Products Supply Chain Responsibility EmpowermentWhistleblowing Handling

The Company has established accessible channels for smooth complaints and whistleblowing. These channels are outlined in the

Letter of Commitment to Honesty and Self-Discipline and displayed on the company's official website encouraging stakeholders to

actively report misconduct. We have implemented clear procedures to investigate and address whistleblowing incidents. With a strong

emphasis on protecting the rights and interests of whistleblowers we take resolute measures to prevent any threats or retaliatory

actions against them.Registration

Internal Audit Registration

Treatment

The responsibile centers/business units shall

Acceptance report the handling plans. After being approved

by the Anti-Fraud Committee the handling

Evaluation to confirm eligibility for acceptance results shall be publicly announced and used as

a warning within a certain scope according to

the situation

Investigation Feedback

Appointment of a dedicated anti-fraud Providing feedback on investigation results to the

investigation team whistleblower

Reporting Channels

Report Follow-up

Reporting of investigation progress and Internal Audit follows up on the handling results

results to the Anti-Fraud Committee and of the responsible centers and the improvement

routine updates to the Audit Committee results of the business/process risks Reporting e-mail: jubao@supor.com

Communication of investigation outcomes to

heads of responsible centers

P.O. Box: Hangzhou 5201 P.O. Box

Supor's Whistleblowing Handling Process

Compliance and Integrity Innovative and High- Sustainable Environmental Employee Development and

Introduction Social Contribution Appendix

Operations Quality Products Supply Chain Responsibility Empowerment1.3 Intellectual Property Rights

Supor conducts its intellectual property work through four key dimensions: institutional establishment and awareness cultivation asset (rights) acquisition risk identification and anti-infringement actions. These

initiatives ensure the effective protection of the Company's and employees' innovative achievements while enhancing employee enthusiasm for creativity.Institutional Establishment and Awareness Cultivation Asset (right) Acquisition Risk Identification Anti-infringement Actions

Institutional establishment: Organization and system: Risk control measures: External multi-dimensional

Adhering strictly to IP laws and regulations the With a dedicated professional IP management Integrating IP risk assessment governance:

Company has instituted comprehensive internal IP team in place the Company rigorously applies within our product R&D and Employing a comprehensive approach

policies and procedures. These policies integrate IP relevant laws regulations and internal IP market launch workflows the the Company addresses external

acquisition maintenance and operation into our product management processes to secure register Company proactively prevents violations through online complaints

R&D manufacturing and sales processes thereby maintain and manage our trademarks patents risks related to trademark patent offline civil and legal actions and

safeguarding innovation and managing risks effectively. copyrights and trade secrets efficiently. and copyright infringements. cooperation with administrative

Knowledge training: Reward for innovation: authorities.The Company conducts extensive IP training combining Reflecting on industry and market trends the Internal audit and supervision:

online and offline formats to ensure thorough Company periodically revises and updates its In line with our internal governance

dissemination and implementation of IP policies and innovation reward programs to recognize and standards the Company conducts

case studies. This initiative aims to cultivate deep motivate teams and individuals contributing regular internal audits and supervision to

respect for IP encourage innovation protection and significantly to innovation and IP protection. ensure adherence to our IP management

enhance awareness and capabilities in avoiding IP risks policies utilizing self-reports audit

among our employees. discoveries and whistleblower reports.The R&D system conducted a total of 28 sessions Zhejiang Supor Co. Ltd Zhejiang Shaoxing The risk management units Trademark infringement

on "R&D System Patent Knowledge Training" while Supor Domestic Electrical Appliances Co. including R&D strategic identification:

the legal department provided 13 sessions covering Ltd. and Zhejiang Supor Electrical Appliances marketing conducted risk Regularly monitor for similar trademarks

"Detailed Rules for the Implementation of Patent Manufacturing Co. Ltd. have successfully assessments in accordance with and following a comprehensive

Law" "Overseas Patent Knowledge Expansion" and maintained the validity of their certificates by intellectual property management evaluation initiate administrative

"Practical Aspects of Filing Partial Design Patents" passing the annual audit in accordance with procedures to prevent potential procedures such as oppositions or

reaching 1787 participants in total. the GB/T 29490-2013 standard Enterprise infringement incidents. invalidations against infringing marks.Intellectual Property Management System.By filing complaints through Patent infringement identification:

Zhejiang Supor Electrical Appliances the platform or engaging in Monitor products suspected of

Manufacturing Co. Ltd. has initiated the negotiations infringers were patent infringement and after a

international standard rating process for effectively deterred from entering comprehensive evaluation address

ISO 56005 Innovation management— the market and successful the issue through platform complaints

Tools and methods for intellectual property patent licensing agreements litigation negotiation or other means.management—Guidance completing the were secured.Training Session on Intellectual Property Rights preliminary assessment in 2024.

Compliance and Integrity Innovative and High- Sustainable Environmental Employee Development and

Introduction Social Contribution Appendix

Operations Quality Products Supply Chain Responsibility Empowerment

Intellectual Property Intellectual Property Protection

Protection Framework Measures for 2024Case Reward Received for the Industrialization of Far-Infrared Rice Cooker Patent

As of the end of the reporting period the intellectual property holdings of Supor are as follows:

In June 2024 the Market Supervision and Administration Bureau of Hangzhou High Tech Industrial

267 Development Zone (Binjiang) released the list of patent industrialization implementation projects in Number of granted invention patents the district for 2023. Supor's far-infrared series electric rice cooker project was included in the first

batch of the top 10 list (Category B).

18738 44 Supor's R&D team conducted extensive research on different wavebands of far-infrared radiation Number of valid patents (domestic) Number of valid patents (overseas) and identified specific wavebands that when combined with advanced materials and technologies

formed a high-value patent portfolio. This innovation led to the development of Supor's far-

infrared aroma enhancement technology which outperforms similar foreign products in terms of

Number of registered 660 Number of registered 209 performance. Currently the patented far-infrared rice cooker technology has achieved full product trademarks (domestic) trademarks (overseas)

line coverage with multiple product launches catering to the varying demands of consumers

across different markets.Number of registered domestic copyrights (software and works) 52

30th Place in the Global Smart Home Invention Patent Ranking TOP 100

Compliance and Integrity Innovative and High- Sustainable Environmental Employee Development and

Introduction Social Contribution Appendix

Operations Quality Products Supply Chain Responsibility Empowerment1.4 Information Security and Personal Information Protection

Information Security Personal Information Protection

Supor attaches great importance to information security and personal information protection establishing a Management Structure

comprehensive information security management system and maintaining its effective operation. During the

reporting period we further strengthened the construction of information security-related systems. Through The Company has established a three-tier operational framework for personal information comprising

internal and external audits regular inspections and penetration testing we promptly identified and addressed decision-making management and execution levels to ensure the effective implementation of personal

hidden security risks and management loopholes. Additionally we conducted information security training to information protection measures.standardize data usage requirements and continuously improved our information security protection capabilities.During the reporting period，

15 cybersecurity information 0 information security customer personal information tests were conducted breaches occurred 0 breaches occurred The decision-making level is undertaken by the personal

information protection leadership groupserving as the

The Company has updated its Information Security Protection System Information Decision- decision-making body for the Company's personal

System Classification System and Information Backup System. These updates have strengthened making

construction requirements for identity verification and graded management of information assets while

level information protection efforts.also standardizing data backup and disaster recovery management to further enhance

information security. The management level carried out by the personal

information protection management group is

The Company's e-commerce retail management system (OMS platform) supplier

Security responsible for developing detailed schemes relationship management platform Supor official website and Supor IoT platform have

System all obtained Level 2 certification under the Multi-Level Protection Scheme (MLPS). for personal information protection work based

Certification Additionally the membership management platform has achieved Level 3 certification on strategies provided by the decision-

under the same scheme. The Company will further pursue ISO 27001 certification in 2025. making level. This group balances business

Management level development and personal information

The Company conducts quarterly cybersecurity assessments including vulnerability

Security scans system hardening and access rights reviews. In 2024 we completed

protection playing a crucial role inensuring

penetration tests on systems such as the employee mall. Several high-risk the comprehensive implementation of

Test vulnerabilities were identified and rectified achieving a 100% fix rate for high-risk personal infommation protection efforts

issues. All systems passed rechecks and were approved by regulatory bodies. within the organization.The Company conducts quarterly internal sampling checks related to information The execution level consists of various

Information security to ensure routine security controls and process compliance. Additionally an business departments focusing on

Security annual internal comprehensive risk assessment is performed to identify potential risks implementing the set processes

Audits and vulnerabilities. Furthermore an external information security audit is carried out

once a year by an independent third-party agency. Execution level for each personal information

protection scenario.During the reporting period the Company conducted two information security training

Information sessions. These sessions aimed to promote and implement the fundamental concepts Personal Information Protection Management Structure

Security and importance of information security the security code of conduct safety incident

Training reporting procedures and emergency response protocols. The training also sought to

enhance employees' awareness of information security.

Compliance and Integrity Innovative and High- Sustainable Environmental Employee Development and

Introduction Social Contribution Appendix

Operations Quality Products Supply Chain Responsibility EmpowermentMechanism Establishment Management Measures

The company has established the Supor Personal Information Protection System along with a series of related standards and procedures. This ensures During the reporting period we strictly conducted

that all personal information handling activities strictly comply with laws regulations and internal corporate guidelines thereby safeguarding the security personal information processing activities in

of personal information. We conduct special tests or training on the personal information protection system for employees who have access to personal accordance with laws regulations and the

information ensuring that laws regulations company policies and relevant standards and procedures are effectively implemented. During the reporting aforementioned system document ensuring

period the cumulative number of training and evaluation participations reached 812. the safety and reliability of personal information

processing activities throughout the entire lifecycle

Supor Personal Information Protection System from collection to deletion.Personal Information Personal Information Personal Information Protection In addition to our own requirements for personal

Protection of Consumers Protection of Employees of Suppliers/Distributors information protection Supor also conducts

Impact Assessment Process of Personal Information Protection qualification reviews and risk assessments of

Protection of both general and sensitive

personal information Design and Management Process for Personal Information

suppliers distributors and service providers who

Protection in Automated Decision-making offer systems or system development services.These assessments are carried out in accordance

Admission Review Process for Processing Personal

Third-party personal information Management Standards for with legal requirements and the aforementioned Information in Cooperation with Third Parties

processing Personal Information Protection system documentation. Further protection of in Cooperation with Third Parties Third-party SDK Admission Review Process personal information security is achieved through

risk rectification and the signing of relevant

Safeguarding personal information Management Standards for

Design and Management Process for Personal Information

Protection on APPs and Mini-programs agreements. Meanwhile we have developed

within APPs/mini- programs Personal Information Protectionon APPs and Mini- programs Privacy Policy Drafting and Revision Process tailored training program for service providers

involved in the processing of personal information

Responding to administrative Rectification Emergency Response Process to CAC and MIIT and have conducted training for them.inquiries Enforcement Notification

Response Process to Personal Information Subject Rights

Addressing to personal information Requests During the reporting period

rights claims

Response Process to Personal Information Subject Complaints

our training program covered all business units

Internal Permission Control Process (Account Activation service provider employees

Account Management) with over 200 participating in the training

Managing internal permissions Internal Permission Control Process (Management of Accounts

of Employees of Job Transfer or Resign)

System Integration Personnel Change Notification Process

Emergency Response and Handling Process for Personal

Personal information security Management Standards for Information Security Incidents

incident handling Personal Information Security Incidents Personal Information Breach Notification Process (Personal

Information Subjects Law Enforcement Agencies)

Supor Personal Information Protection System Structure

Compliance and Integrity Innovative and High- Sustainable Environmental Employee Development and

Introduction Social Contribution Appendix

Operations Quality Products Supply Chain Responsibility EmpowermentInnovative and High-

Quality Products

Supor steadfastly upholds innovation as a driving force for

its development adhering to quality management principles

including "Quality is the foundation of Supor’s existence and the

starting point for the value and dignity of every member of Supor."

The Company rigorously implements a comprehensive quality

management system across the entire product lifecycle and applies

responsible marketing. This not only protects consumer rights but

also continuously enhances accessibility and diversity in customer

service thereby earning consumer trust through superior products

and services.

2.1 R&D Innovation and Industry 23

Development Promotion

2.2 Product Quality 26

2.3 Responsible Marketing 29

2.4 Customer Services 30

SDGs Addressed in This Section附

22录

Compliance and Integrity Innovative and High- Sustainable Environmental Employee Development and

Introduction Social Contribution Appendix

Operations Quality Products Supply Chain Responsibility Empowerment2.1 R&D Innovation and Industry Development Promotion

R&D Innovation Management Product and Technological Innovation Achievements

Strong R&D innovation strength forms the cornerstone of Supor's product competitiveness. Relying on the Supor is committed to creating a relaxed and joyful kitchen experience. Centered around customer

robust internal synergies between its base innovation center and six R&D manufacturing bases the Company needs and driven by innovative technology the Company continuously upgrades its products and

integrates industrial design user experience and consumer trend research into product innovation delivering enhances consumers' quality of life by offering high-quality intelligent products and solutions.enhanced product experiences to consumers.Supor consistently builds an innovation mechanism centered on talent and establishes an innovation incentive Product Innovation

system. At the company base level the SUPOR Innovation Reward Policy Notice has been issued to recognize

and reward employees who deliver exceptional innovation outcomes. Each business unit has also released

the Patent Reward Management Measures to incentivize employees to actively engage in patent application

work and provide rewards. Meanwhile the Company fosters a positive innovation atmosphere through diverse

initiatives such as expert lectures company-wide innovation proposals and innovation recognition ceremonies.Rotary Ease-Open Pressure

Titanium-Iron Non-Stick Wok Quick-Release Electric Cooker Pressure Cooker

Featuring Plasma Titanium- Single-hand twist achieves Featuring rapid exhaust fresh-

During the reporting period As of the end of the reporting period

Iron Non-Stick Technology free lid opening 360° lid breathing technology for

amount of R&D input is 470 million employed 1405 R&D personnel and high-temperature nitriding closing at will; 100kPa high- enhanced flavor premium 316L

surface treatment this wok pressure cooking ensures stainless steel construction

achieves a coating-free time efficiency and enhanced 2200W IH intense heat and

Case 2024 Innovation Awards and Recognition Ceremony non-stick performance while flavor; the design of steaming 112kPa high-pressure stewing

offering enhanced health on top and boiling below this product also includes dual

In November 2024 the Company held the "President's Innovation Award" recognition ceremony at its benefits and rust resistance. makes it a multi-functional pot. inner pots for distinct flavors.headquarter where outstanding platform projects and distinguished inventors of 2023 were recognized

and celebrated. During this event a total of 20 employee representatives from the award-winning

projects and 7 outstanding inventors received honors and rewards.Titanium Uncoated Inner Pot Rice Cooker Explosion-Proof Gas Stove

Featuring far-infrared heating technology the Featuring an explosion-proof steel plate and

rice cooker improves thermal efficiency and heat multiple safety designs this stove allows for

retention. The coating-free inner pot has passed high-temperature stir-frying to enhance the

professional laboratory non-stick performance color aroma and taste of ingredients.tests meeting the National Standard Level II

non-stick requirements.

Compliance and Integrity Innovative and High- Sustainable Environmental Employee Development and

Introduction Social Contribution Appendix

Operations Quality Products Supply Chain Responsibility EmpowermentSmart innovation

Guided by in-depth insights into market trends and consumer needs Supor continues to drive innovation

in the field of AIoT-enabled smart products. By integrating AI technology into product functionalities Supor

delivers intelligent solutions tailored to diverse users enhancing healthy home living across multiple

scenarios.Breaking Upgrade the WiFi module and Bluetooth voice module to support

language multi-dialect voice functionality addressing linguistic preferences

barriers of users across different regions.Caring for Upgrade the Supor APP which relies on AI large model

a variety of technology to understand the user’s situation and dietary needs

needs and generate recipes based on nutritional principles.Smart Innovation Initiatives

The Lightweight Thermo-spot Wok was The Supor Ultra-thin Range Hood

honored with the 2024 German iF Design AI60 series was honored with the 2024

Award German iF Design Award

Case Supor Cloud Dining Platform ( 云馔 ) Wins 2024 AWE iPlen Award for Intelligent Technology

The 2024 China Appliances & Electronics World Expo (AWE2024) was held in Shanghai. Themed

"Smartize the Future" this year's expo focused on technology innovation intelligence health

low carbon and other technological fields. The Supor Cloud Dining Platform explores the limitless

possibilities of intelligent technology for future culinary lifestyles through three key dimensions: NFC

smart technology digital recipe co-creation and a gourmet ecosystem. This innovation garnered

industry-wide acclaim and the prestigious 2024 AWE iPlen Award for Intelligent Technology.The Large Capacity Thermos Cup and The Intelligent Cooking Robot and the

the One-Lid Two-Drink Insulated Coffee Quick-Release 100 Electric Pressure

Cup were awarded the Successful Design Cooker were recognized with the 2024

Awards in the Lifestyle & Office category AWE Excellent Product Award

Compliance and Integrity Innovative and High- Sustainable Environmental Employee Development and

Introduction Social Contribution Appendix

Operations Quality Products Supply Chain Responsibility EmpowermentDriving Industry Development Released Under formulation

Category As the As a As the As a Total

As a renowned domestic manufacturer and leading brand in the research and development of kitchen organizer participant organizer participant

cookware and small home appliances Supor actively participates in industry innovation exchanges leveraging International standards / / / 2 2

its own strengths through involvement in industry associations and standards development to promote

National standards

transformative industry advancements. 18 67 3 11 99

Industrial standards 15 23 1 6 45

Case Supor's AI-Driven Innovation Group standards 17 56 4 12 89

Total

In 2024 the International Data Corporation (IDC) in collaboration with Volcano Engine released 50 146 8 31 235

the White Paper on the Application of Large Models: Action Guide for Corporate AI Transformation. Supor's leading/ Involvement in Standard Development

Supor's AI-Driven "Home Food and Health" IoT Scene Ecosystem was featured as one of the practical

application cases providing a valuable reference for AI transformation in traditional manufacturing. During the reporting period we organized or participated in the development of several standards including:

Standard

Supor's Participation in Industry Associations (Partial)* Type Code Standard Title

Organization Name Position Held Electromagnetic Compatibility Requirements for Household GB 4343.1-2024 Appliances Electric Tools and Similar Apparatus—Part 1:

China National Hardware Association Council Member Unit Emission

Safety Technical Specifications for Electrical Parts of

China Household Electrical Appliances Association Rice GB 44246—2024 Household and Similar Appliances Sports Equipment and

Cooker Professional Committee Chairman Committee Member Unit Electric Toys

China Household Electrical Appliances Association Committee Member Unit GB 44498—2024 Health Technical Specifications for Household and Similar Kitchen Appliances Professional Committee National Appliances

China Electrical Equipment Industry Association standards GB 44499—2024 Energy Conservation and Environmental Protection

Industrial and Domestic Electrical Appliances Branch Vice Chairman Unit Specifications for Household and Similar Appliances

GB 21456—2024 Energy Efficiency Limits and Energy Efficiency Grades for Shanghai Association of Food Contact Materials Council Member Unit Household and Similar Kitchen Appliances

China Daily Necessities Industry Association Committee Member Unit GB/T 4706.1—2024 Safety of Household and Similar Electrical Appliances—Part 1: General Requirements

China Association for Standardization Vice Chairman Unit GB/Z 44582—2024 Test Method for Improving Accessibility of Household and Similar Electric Bread Toasters

China Energy Conservation Association Green and

Efficient Energy-Using Products Professional Committee Vice Chairperson Committee Member Unit

Industrial

QB/T 2174—2024 Stainless Steel Kitchenware

standards

China Gas Association Committee Member Unit T/CHEAA 0037—2024 Quality Grading Specification for Electric Rice Cookers

Member of the HomeGPT Committee for Group T/ZRCX 020—2024 Quality Grading and "Leader" Evaluation Requirements for

China Household Electric Appliance Research Institute Smart Home Families standards Stainless Steel Burners of Household Gas StovesVice Chairman of the Smart Home User Technical Specifications for Performance Evaluation of

Research Committee T/CAS 954—2024 Food Preparation in Baby Food Makers

*Includes Supor Co. Ltd. and its subsidiaries

Compliance and Integrity Innovative and High- Sustainable Environmental Employee Development and

Introduction Social Contribution Appendix

Operations Quality Products Supply Chain Responsibility Empowerment2.2 Product Quality

Quality Management System

Supor has established a quality management organizational structure led by the headquarter' Product Quality and Service

Committee with collaborative management by business units and concrete implementation by each production base. The Company During the reporting period Supor's product quality and quality

regularly convenes meetings to assess the completion of quality performance indicators review and monitor the operation of quality management practices garnered multiple external accolades.systems and product quality performance continuously driving improvements in product quality.The Hangzhou Base was awarded as a Quality

Each business unit and production base at Supor strictly adheres to standardized product quality and safety management processes. Trustworthy Enterprise during China's 2024

A series of system documents have been established for various stages including new product development procurement "Quality Month" Campaign

production testing logistics and non-conforming product control. These documents include the Product Design and Development

Review System the Management Rules for Product Safety Risk Prevention and Control the Key/Important Production Processes Issuing Authority:

Management System the Product Management Manual the Finished Product Inspection Guidelines the Product Control Measures China Association for Quality Inspection

for Humid Seasons the Non-Conforming Product Control Procedures and the Product Recall System. During the reporting period

each production base continuously evaluated the effectiveness and comprehensiveness of various systems. Over 100 documents The “Horizontal Top-Intake Air Fryer” from the

were revised or issued to align with production and operational requirements. Small Domestic Appliance (SDA) BusinessUnit was awarded the 2023 “Zhejiang ProvinceAll Supor production bases have passed the certification of the ISO 9001 Quality Management System. Additionally each production Manufacturing Excellence” award

base has obtained external certifications such as the CB system 3C GS NFS CE PSE KC S-MARK ETL UL and CSA tailored

to their respective product types and target markets. Issuing Authority:Economy and Information Technology

Department of Zhejiang

The "Built-in Domestic Gas Cooker"

from the Large Kitchen Appliances

Business Unit received the Zhejiang

Manufacturing Certification

Issuing Authority:

Zhejiang Made International Certification Alliance

The "Titanium-Iron Uncoated Non-Stick

Wok" from the Cookware Business Unit

was awarded the "Hubei High-Quality

Product" in 2024

Issuing Authority:

Hubei Provincial Administration for Market

Regulation

Compliance and Integrity Innovative and High- Sustainable Environmental Employee Development and

Introduction Social Contribution Appendix

Operations Quality Products Supply Chain Responsibility EmpowermentQuality Risk Management

Supor strictly implements the established product quality and safety management systems identifying controlling and addressing quality Handling of Quality Defects

risks throughout the entire lifecycle of products to ensure compliant and safe high-quality offerings for consumers.Supor has established a robust mechanism to address product quality

Control Measures issues. Each business unit and production base has developed

institutional documents including the Product Recall System the

Source Control Market Quality Incident Handling Management Procedures and the

Stringent reviews of design process regulations and material selection are conducted during the product design phase to ensure Analysis Process for Returns of Defective Sample Machines During

compliance with quality requirements and standards; Initial Launch of New Products. These documents ensure closed-

loop management of quality and safety incidents. During the reporting

Quality assurance agreements are signed with suppliers and rigorous inspections of raw materials are performed during the raw

period the Company did not experience any product recall incidents

material procurement stage.related to quality or safety issues.Process Control

Strict production management procedures process controls equipment maintenance protocols and personnel training programs

are implemented as part of quality assurance measures during the manufacturing stage. Information feedback Data and sample analysis

Inspection Guarantee

Raw materials production processes and finished products are inspected through internal testing and outsourcing testing;

A new product experience system has been established to evaluate the quality and user experience of new products across

different regions and environments.Product emergency handling

Defective Product Handling Risk assessment(Isolation Quarantine Recall)

Root cause analysis is conducted for defective products and rework or scrapping is handled in accordance with management

procedures.Continuous Improvement

Internal audits and management reviews are implemented improvement plans are formulated to pursue the continuous

enhancement of quality management. Improvement plan (technical

Cause identification plan management plan

Supor's Quality Risk Control Measures preventive and control plan)

Technical Assurance

To enhance product quality risk management and improve quality and reliability Supor's production Experiences summarized

bases have continually enhanced their product testing capabilities. They are equipped with a variety

We operate and feedback provided to the

of advanced detection equipments and accredited laboratories. During the reporting period the Verification and confirmation

3 China National Accreditation Service after-sales and marketing Wuhan Base added capability in metallographic analysis testing; the Hangzhou Base expanded its (CNAS) laboratories departments

capacities for pressure cooker burst pressure testing tumbler testing and thermal shock testing;

and the Shaoxing (Binhai New Area) Base obtained its first UL witness laboratory qualification. Supor Product Quality Incident Handling Process

Compliance and Integrity Innovative and High- Sustainable Environmental Employee Development and

Introduction Social Contribution Appendix

Operations Quality Products Supply Chain Responsibility EmpowermentQuality Culture Construction

Supor is committed to fostering and promoting a quality culture enhancing overall quality risk awareness through regular events such as Quality Month quality training and knowledge competitions while

strengthening the capabilities of employees in quality-related positions.Internal training: quality management system and standards product certification and system management quality risk management initial product inspection and gauge usage safety

requirements for household and similar electrical appliances etc.Daily Training

and Activities External training: international trade standards for home appliances comprehensive quality management for suppliers advanced product quality planning on-site quality issue analysis

and resolution etc.Quality Month activities: quality knowledge competitions quality debates case studies on quality failures company-wide collection of latent quality clues and suggestions etc.Skill

Upgrading MSA evaluation training OQC testing tool examination quality inspection skill competitions

Assessment

Professional

Talent Certification training: internal auditor certification skilled worker quality training calibration technician certification engineer training camp

Development

Quality Culture Initiatives Implemented at Various Production Bases in 2024

Additionally Supor encourages all employees to submit suggestions for improving operations and production management and rewards those who make outstanding contributions.Quality Inspection Skills Competition at the Hangzhou Base Engineer Training Camp at the Yuhuan Base Training by an External Institution at the Wuhan Base Quality Training at Shaoxing (Binhai New Area) Base

Compliance and Integrity Innovative and High- Sustainable Environmental Employee Development and

Introduction Social Contribution Appendix

Operations Quality Products Supply Chain Responsibility Empowerment2.3 Responsible Marketing

Supor actively practices responsible marketing by rigorously enforcing compliance in While strengthening our marketing compliance awareness we also extend compliance requirements

promotional management. This is achieved through measures such as system establishment to our advertising material service providers. We develop specialized courses for service providers and

routine reviews special inspections and employee training. We have established the conduct training programs for them incorporating participation in these training sessions as one of the KPI

Guidelines for Advertising Material review and we have developed rules for patent- assessment criteria for service providers. This ensures that marketing compliance is effectively implemented

related promotions providing compliance guidance to business units during the creation throughout the entire service chain.and placement of advertising materials. These efforts are designed to eliminate false

exaggerated or misleading advertising ensuring that consumers receive complete objective Category Topic Participation

and truthful information.Compliance Risk Alerts under the New

On the basis of self-examination by business units the Company ensures compliance of Advertising Law

The cumulative number of

training and assessment

marketing activities through legal review and targeted spot checks. Basic Courses Case Studies on Advertising Violations and participations reached 568

Compliance Recommendations

Analysis of the Interim Regulations on Anti-

Unfair Competition in Online Environments

Identify risk points in marketing promotional materials by The cumulative number of Specialized employees who participated

examining their compliance. Training Case Studies on Advertising Violations exceeded180

Legal review Experience Sharing from Outstanding

Departments

The cumulative number

Service Provider Key Considerations for Compliance

Conduct random checks on ad detail pages during of training participations Training Promotion

major promotions and on International Consumer Rights was195

Day (March 15). Communicate compliance-focused

promotional points through classic case presentations Supor's 2024 Responsible Marketing Training Overview

Spot checks and experience-sharing sessions.To continuously enhance the marketing compliance awareness of business departments

Supor provides both online and offline training and tests on the Advertising Law and case

studies of advertising violations for employees in marketing-related positions. The Company

also conducts specialized interpretations of the newly effective Interim Regulations on Anti-

Unfair Competition in Online Environments. Additionally a compliance communication group

has been established to keep stakeholders informed about the latest compliance updates

fostering a transparent and ethical atmosphere in advertising and promotion.

Compliance and Integrity Innovative and High- Sustainable Environmental Employee Development and

Introduction Social Contribution Appendix

Operations Quality Products Supply Chain Responsibility Empowerment2.4 Customer Services

Quality Customer Service

Supor adheres to a consumer-centric service philosophy strictly complying with the requirements of laws and regulations such as the In 2024 the company continued to advance regional adjustments

Law of the People's Republic of China on Protecting Consumers' Rights and Interests to comprehensively safeguard customer rights and and optimization of service outlets actively building a national joint

interests. We provide meticulous and diversified services to continuously enhance user experience and satisfaction. unified warranty efficient and convenient after-sales service system.Customer service departments have been established in each business unit supported by professional customer service teams repair

technical support remote engineers and other resources. To standardize the customer service process we have established policies and Supor After-Sales Service Network

standards including the Electric Appliance After-Sales Service Policy After-Sales Service Norms and Execution Standards and Layout Small

Requirements for Repair (Mail-In Repair) Service Outlets. During the reporting period we formulated and updated the Supor Electrical Domestic After-Sales Service Outlets1825

Appliances After-Sales Service Policy 2024 and related service standards further safeguarding customer rights and ensuring quality Appliance

services through policy commitments and strategic deployment of service providers. Products Service Personnel Nearly5000

Building on professionalized service processes we continue to develop proactive service capabilities optimizing customer service After-Sales Service Outlets1932

experiences in terms of service capability and quality service transparency and service flexibility. Cookware

Products

Service Personnel Over1900

Each business unit formulates after-sales warranty policies as required and introduce additional policies such

as out-of-warranty depreciation handling and extended warranty services based on product categories making

Optimizing Large

Service after-sales handling more flexible and diverse;

After-Sales Service Outlets

Kitchen 1936

Measures Optimize the after-sales service process by promoting collaborative courier service for pick-up with packaging Appliance Service Personnel Over5000

for repair and implementing insured exchange for new categories with high damage rates. Products

Establish a visual query system for repair progress enabling users to check the repair status of their products

through the Company’s official WeChat accounts or SMS; To provide consumers with more convenient and efficient repair

Strengthening services we offer mail-in repair service that enables them to For out-of-warranty repair charges service providers are required to display transparent pricing on visible signs

Customer Trust access after-sales support without leaving their premises. By the at their stores ensuring progress-trackable repairs; end of 2024 we have set up 30 mail-in repair centers and 153

Conduct manual audits of maintenance orders and follow up on service outcomes via 400 calls to enhance mail-in service points.service level based on feedback evaluations.Implement process assessments on service timeliness user satisfaction 1-hour response rate and order

recording standards of service providers. Introduce a service satisfaction reward system for outlets to

Ensuring incentivize continuous improvement in customer service quality;

Service Honors and AwardsConduct themed training sessions for client personnel on product knowledge communication skills and

Quality business processes. Arrange face-to-face Q&A sessions between customer service staff and base engineers to Adhering to the service tenet of "User Experience

comprehensively enhance service levels; First" Supor earned the 2024 JD After-Sales

Establish service tracking and node overtime warning mechanisms to improve service timeliness. Craftsmanship Service Award.Measures for Optimizing Customer Service

Compliance and Integrity Innovative and High- Sustainable Environmental Employee Development and

Introduction Social Contribution Appendix

Operations Quality Products Supply Chain Responsibility EmpowermentDiversified Services

Supor persistently develops a comprehensive user operations matrix employing In 2024 we continued to enhance the value-added services and after-sales functionalities of the Supor mini-program

refined user lifecycle management strategies to foster positive interactions with aiming to boost user engagement and enhance recognition of our products and services.users across all stages—pre-sale during-sale and after-sale. By integrating

public and private channels Supor delivers a diversified range of professional

service. Beyond the traditional 400 hotline service we actively provide online Introduced a new video operation manual feature encompassing 642 video manuals

services including product guidance installation and repair requests to tens of covering 544 models. Users can simply scan product-related QR codes to view

millions of consumers through the Supor official WeChat mini-program. installation usage and maintenance videos bypassing lengthy textual instructions and

facilitating quicker comprehension and usage.Pre-Sale During-Sale After-Sale

Public channels Added 32 themed inspiration content sections and 252 exclusive electronic recipes

covering core product categories across major business units. These additions help

Weibo WeChat Collect and analyze consumer demands for users utilize products more efficiently and enhance cooking productivity. During the

Service Accounts products and services then provide feedback to reporting period the cumulative visits to the themed inspiration content and electronic

Video Accounts product development and after-sale teams to form recipe sections exceed 880000.RedNote Bilibili improvement and enhancement plans.etc.Private channels Product Product usage Trade-ins Value-Added

recommendations instructions cleaning and Services

Mini Programs and and installation and value- maintenance

Official Corporate services added services services

WeChat

Leverage advanced data management systems

such as customer data platforms and marketing

automation tools to offer product usage maintenance

advice and product recommendations delivering

consumer - centric attentive service.Supor's Diversified Customer Service Matrix

Supor Mini Program E-Recipe Poster

By the end of the reporting period

Supor’s brand membership had reached tens of millions

Entry points for trade-in and cleaning services have been added on the Customer

5.9 million members across all channels. This Service Hall page further enhancing the after-sale service experience for users.After-Sale With an additional further enhances the user experience. Services

Compliance and Integrity Innovative and High- Sustainable Environmental Employee Development and

Introduction Social Contribution Appendix

Operations Quality Products Supply Chain Responsibility EmpowermentAmplification of Customer Satisfaction

To enhance customer satisfaction we actively listen to customer feedback through various channels including phone follow-ups satisfaction monitoring on e-commerce platforms market visits and other methods to

gather customer insights. Additionally we continue to advance our Voice of Customer (VoC) project. In 2024 we strengthened the relationship between the brand and its users through private channel operations. By

collaborating with loyal customers we conducted a series of user surveys feedback collection initiatives and co-creation activities both online and offline.Case Roundtable Brand Co-Creation Event

In August 2024 through self-media and community channels we selected 30 highly loyal users from nearly a thousand applicants representing various industries and age groups to participate in an offline

roundtable co-creation event. During the event they engaged in a three-hour in-depth co-creation session with brand representatives discussing brand perception category awareness and product-related

topics. This not only strengthened the bond between the brand and its users but also provided the brand with substantial suggestions.Supor has established a standardized workflow for handling customer complaints offering multiple feedback channels including e-commerce platforms service outlets contact centers and WeChat customer

service. Dedicated personnel are assigned to manage each complaint channel ensuring that all feedback is received and processed promptly. Additionally we coordinate with relevant departments to swiftly provide

customers with resolution plans.

Compliance and Integrity Innovative and High- Sustainable Environmental Employee Development and

Introduction Social Contribution Appendix

Operations Quality Products Supply Chain Responsibility EmpowermentSustainable Supply

Chain

To build a sustainable and resilient supply chain we integrate our

suppliers' environmental and social responsibility performance

into our admission and management processes. We require safe

working conditions from our suppliers strictly prohibit forced labor

and child labor fully protect employee rights and interests and

adhere to the highest standards of business ethics. Additionally

we collaborate with suppliers to explore responsible and green

procurement practices driving progress toward a sustainable and

environmentally friendly future.

3.1 Stable Supply 34

3.2 Responsible Procurement 35

3.3 Green Supply Chain 36

3.4 Traceability and Conflict Minerals 37

3.5 Suppliers' Integrity and 37

Business Ethics

SDGs Addressed in This Section

Compliance and Integrity Innovative and High- Sustainable Environmental Employee Development and

Introduction Social Contribution Appendix

Operations Quality Products Supply Chain Responsibility Empowerment3.1 Stable Supply

Supor has established a supplier management framework that covers supplier admission performance Eligible suppliers also undergo annual comprehensive assessments which consolidate the results

evaluation tiered management and ongoing risk monitoring through a series of systems including the of monthly performance evaluations to identify and honor outstanding suppliers with rewards and

Supplier Management System Procurement Control Procedures and Quality Assurance Agreement. recognition. Reward measures include prioritized order allocation technical support and favorable

Through this management framework we have built a stable and efficient supplier base fostering long- payment terms stimulating supplier motivation and improving cooperation quality. The annual

term mutually beneficial and win-win partnerships. During the reporting period our business divisions comprehensive evaluation thoroughly examines supplier performance fostering a survival-of-the-fittest

engaged with over 900 primary suppliers and conducted 280 supplier audits*. environment to ensure the realization of the Company's long-term strategic objectives.The Company adheres to a "quality first" criterion for supplier admission rigorously reviewing supplier Market quality Inspection quality Cost control

qualifications while emphasizing environmental protection and social responsibility to ensure the

sustainable development of the supply chain. During the supplier admission process an audit team New product quality Quality cooperation Procurement cooperation

composed of personnel from departments including quality control research and development

procurement finance and more evaluates suppliers using a multi-dimensional assessment system.The evaluation results are divided into four ratings based on scores: Qualified Qualified with Production plan achievement rate Technological innovation

Improvement Required Disqualified for Re-evaluation and Disqualification. After-sales components achievement rate Development progress

Quality management systems Quality Management Monthly Performance Evaluation System of the Small Domestic Appliance (SDA) Business Unit

and environmental and social Meanwhile Supor conducts annual risk prevention Risk Assessment Conclusion and

responsibilities assessments for its suppliers. For suppliers identified Countermeasures

Supplier with operational risks the supplier management team or

Admission the procurement department carries out risk assessment

Delivery capacity Evaluation Production process management Conduct at least one on-

Dimensions reviews. The supplier risk assessment covers five site inspection or written

dimensions: financial risk quality risk business risk

High investigation of suppliers

Procurement Management Design Management competitive risk and social and environmental risk. every six months

Based on the assessment results corresponding risk .measures are implemented to mitigate potential risks.Supplier Admission Evaluation Dimensions Conduct one on-site

inspection or written

Supor conducts monthly and annual evaluations for its suppliers. Key suppliers with regular shipments Finance Quality Medium review of suppliers

undergo monthly performance evaluation covering critical dimensions such as quality delivery

Risk risk annually.project management and cost. The evaluation results directly influence their tiering and the depth of Evaluate

collaboration. The evaluation system is categorized into four levels: A B C and D. Suppliers rated Dimensions Social Conduct one on-site

C or D must take corrective actions within a specified timeframe. Repeated C/D ratings may result in for Suppliers respon- inspection or written

penalties such as order transfers or disqualification. Dynamic monthly performance evaluations ensure Business sibility

Low review of suppliers every continuous improvement among suppliers enhancing overall supply chain efficiency. Competition risk two years as necessary.*Note: Audits include new supplier qualification audits annual audits for critical suppliers and other major audits. This scope excludes routine

performance evaluations and assessments of suppliers. Supplier Risk Assessment Dimensions

Compliance and Integrity Innovative and High- Sustainable Environmental Employee Development and

Introduction Social Contribution Appendix

Operations Quality Products Supply Chain Responsibility Empowerment

Cost Project

Dimensions Management

Quality Delivery3.2 Responsible Procurement

Supor attaches great importance to the ESG levels across the entire supply chain extending ESG management into the supply chain. In the supplier admission phase we have established environmental and social

responsibility risk assessment criteria to foster a more responsible supply chain. During the reporting period no suppliers were eliminated or had their cooperation terminated due to environmental protection and

social responsibility-related issue.Social responsibility Environmental

Labor Rights: Environmental Monitoring:

Verify whether suppliers engage in practices such as child labor underage labor forced labor prison Confirm that suppliers obtain environmental monitoring reports on schedule and conduct

labor debt bondage or unequal contractual labor. Additionally ensure there are no instances of regular monitoring of the company’s "three wastes" and noise levels.sexual psychological physical or verbal harassment abuse intimidation or bullying. Hazardous Chemicals Management:

Occupational Health Examinations: Ensure that suppliers properly manage hazardous chemicals and their waste. Verify that

Confirm that suppliers conduct pre-employment during-employment and post-employment there have been no environmental complaints or incidents in the past year.occupational health examinations for workers exposed to potential occupational hazards. Environmental Impact Assessment:

Special Equipment Management: Verify that suppliers have obtained an Environmental Impact Assessment report as

Verify that suppliers have registered their special equipment and conduct regular inspections. Ensure required by regulations.that operators of special equipment hold valid operational certificates and that adequate personal Document Management:

safety protection measures are in place. Confirm that suppliers have a document management procedure in place to effectively

Training Program: manage quality environmental and safety-related documents and information records

Verify that suppliers have established education and training procedures and plans implemented including external documents.in phases and levels. These plans should cover quality environment and safety topics including

orientation on-the-job pre-job job transfer and department-specific training.Example of Environmental and Social Responsibility Criteria for Supplier

The Company strictly adheres to international human rights regulations and labor standards ensuring that every employee within the supply chain works in a fair and secure environment. To this end Supor follows

the Group's unified Responsible Sourcing Charter which explicitly mandates suppliers to comply with the United Nations Global Compact the CECED Code of Conduct the Universal Declaration of Human Rights

and the conventions of the International Labour Organization (ILO). The Company is committed to maintaining practices free from forced labor child labor and excessive working hours while ensuring wages meet or

exceed the local minimum wage. Additionally suppliers guarantees workers' health and safety promotes non-discrimination upholds freedom of association and ensures that its business activities do not harm the

environment.Supor conducts regular reviews to ensure that suppliers strictly comply with the provisions of the Responsible Sourcing Charter. These reviews may include written investigations or involve commissioning

professional firms to conduct on-site assessments and audits. In the event of any violations Supor will according to established procedures require the supplier to submit an improvement plan and monitor the

implementation of the plan. Supor reserves the right to terminate the partnership if the supplier is found to be in significant violation or fails to address non-compliance issues.Furthermore the Company regularly conducts Workplace Conditions Assessment (WCA) audits on suppliers to evaluate their workplace conditions labor rights protections environmental management practices and

other social responsibility fulfillment.

Compliance and Integrity Innovative and High- Sustainable Environmental Employee Development and

Introduction Social Contribution Appendix

Operations Quality Products Supply Chain Responsibility Empowerment3.3 Green Supply Chain

With the global focus on sustainable development intensifying building a green supply chain has During the reporting period the Company also

become a critical strategy for businesses to achieve a win-win balance between environmental organized multiple cross-business unit and cross-

responsibility and commercial value. In 2024 Supor's parent company has committed to reducing base procurement carbon reduction workshops.Scope 3 carbon emissions by 25% compared to 2021 levels by 2030—a target validated by the Procurement teams from various business

Science Based Targets initiative (SBTi) Supor will actively promote the achievement of this target. units and bases actively engaged in collective

discussions to map out carbon reduction strategies

In 2024 Supor actively advanced the development of a green supply chain by conducting a and share best practices in supplier management.comprehensive review of supply chain carbon emissions carrying out carbon inventory and data Meanwhile we also promoted green practices

statistical analysis organizing procurement carbon reduction workshops and promoting green among suppliers during our daily interactions and

initiatives among suppliers thereby laying the groundwork for subsequent carbon reduction efforts. key meetings ensuring they fully understand the

The company's Green Supply Chain initiative involves conducting a systematic review of carbon background and value of carbon reduction efforts.Scope 3 Carbon Reduction Action Workshop

emissions across the supply chain. During the reporting period we distributed carbon emission This paved the way for subsequent supply chain

surveys to our major suppliers examining their energy structures carbon emission data and emission reduction initiatives.intentions regarding carbon reduction efforts. This process ultimately helped us identify pilot

suppliers for carbon reduction initiatives. Case "Dual Carbon" Goals Promotion at the Supplier Conference of the SDA Business Unit

During the reporting period the Company engaged a third-party professional agency to conduct

carbon inventories for suppliers representing 60% of our finished goods procurement using In June 2024 the Procurement Department of Supor's SDA Business Unit organized a Supplier

2021 as the baseline year for carbon reduction. Meanwhile the Company also conducted carbon Conference. During the conference we promoted and shared knowledge on ESG CSR and

emission data analysis for these suppliers during the 2022-2023 period. Through these efforts we the "Dual Carbon" goals with our suppliers aiming to enhance their overall understanding of

have gained a clearer understanding of the carbon emissions within our supply chain laying a solid these concepts as well as the carbon emission reduction roadmap under Supor's Scope 3

foundation for subsequent development of practical carbon reduction measures. procurement. This effort lays a solid foundation for subsequent actions to encourage suppliers to

reduce carbon emissions.The Supplier Conference

Supplier Carbon Inventory Project Certificate

Compliance and Integrity Innovative and High- Sustainable Environmental Employee Development and

Introduction Social Contribution Appendix

Operations Quality Products Supply Chain Responsibility Empowerment3.4 Traceability and Conflict Minerals 3.5 Suppliers' Integrity and Business Ethics

Traceable Raw Materials To enhance transparency and standardization in the supply chain the Company has established

a stringent supplier integrity cooperation mechanism. All procurement personnel and suppliers are

To ensure the traceability of raw material sources and guarantee quality Supor has established a required to sign the Letter of Commitment to Honesty and Self-Discipline/Responsible Procurement

raw material traceability policy. Taking the Cookware Business Unit as an example corresponding Charter pledging to comply with relevant laws regulations and company policies. The Company

traceability standards have been formulated based on the importance of raw materials and delivery has established diverse reporting channels to facilitate timely reporting of any misconduct by any

methods. By designating secondary suppliers we can trace the certified origins of raw materials stakeholders. To increase suppliers' awareness of sustainability issues and enhance their risk

such as glass phenolic molding compound and silicone. For recycled aluminum we maintain management capabilities we regularly host supplier communication conferences. These conferences

detailed ledger records including key information like its source quantity and quality and conduct cover topics such as anti-bribery and anti-corruption ensuring that suppliers fully understand and

semi-annual spot checks to verify the accuracy of these records. For the recycled stainless steel we implement integrity requirements.require each batch of material to be accompanied by a quality warranty which is strictly reviewed by

the quality management department to ensure compliance with corresponding quality standards and During the reporting period

requirements. Upon approval we securely store the quality warranty for subsequent verification.of supplier have signed the Letter of Commitment for Honesty and Self-

Management of Conflict Minerals 100% discipline/Responsible Procurement Charter.Supor has implemented a stringent review process for the mineral sources of its new suppliers. We

require primary suppliers to trace back to the source of the minerals and conduct inquiries in detail via

email with their upstream suppliers to ensure the accuracy and comprehensiveness of the information.During on-site assessments we directly inquire about the details of the mineral sources from the

suppliers. Additionally we mandate that relevant suppliers sign declarations committing to the non-use of

conflict minerals thereby further ensuring compliance and ethical responsibility within the supply chain.We have established a Conflict Mineral Tracking Sheet to document and monitor suppliers' mineral

sourcing information enabling the timely identification and resolution of potential issues.Multiple Whistleblower Regular promotion and

During the reporting period the SDA Business Unit conducted an in-depth investigation into upstream Channels training activities

supply resources with particular attention to raw materials potentially involving conflict minerals. After

stringent scrutiny it was confirmed that these raw materials when used in PCBA (Printed Circuit Board Online: reporting e-mail jubao@ Regular emphasis on integrity and

Assembly) and electrical components did not originate from any conflict regions. supor.com or other channels; anti- corruption through platform

We have further expanded the implementation scope of responsible procurement extending the announcements encouraging

monitoring of conflict minerals to the procurement of core metallic raw materials such as aluminum supervision and reporting and

ingots and stainless steel. During the reporting period we conducted a review and research on the disseminating integrity commitment

usage of raw materials including aluminum ingots in areas of current dispute and required suppliers Offline: report submission letters to all suppliers;

to provide corresponding compliance declarations. All pertinent suppliers have affirmed that their through letter mailing and Organizing various thematic training

upstream supply chains are free of conflict minerals and pose no risks of disputes and they have other offline channels. sessions for suppliers.provided compliance declarations. In the future we will continue to closely monitor the issue of

conflict minerals and further refine our conflict minerals management system.

Compliance and Integrity Innovative and High- Sustainable Environmental Employee Development and

Introduction Social Contribution Appendix

Operations Quality Products Supply Chain Responsibility EmpowermentEnvironmental Responsibility

Supor consistently practice environmental responsibility as a core

principle of its sustainable development. The Company strictly adheres to

environmental protection regulations employs advanced processes and

eco-friendly materials effectively controls environmental pollution and

actively aligns with the nation's "Carbon Peaking and Carbon Neutrality"

strategic goals. Additionally we proactively explore circular economic

models improve product recycling efficiency and establish closed-

loop systems for efficient resource utilization. In resource management

Supor emphasizes efficient energy management implements intelligent

systems and promotes sustainable development contributing to a

greener future for our planet.

4.1 Climate Change and Low 39

Carbon Development

4.2 Environmental Compliance and 40

Pollution Reduction with Enhanced Efficiency

4.3 Resource Management and 44

Circular Economy

SDGs Addressed in This Section

Compliance and Integrity Innovative and High- Sustainable Environmental Employee Development and

Introduction Social Contribution Appendix

Operations Quality Products Supply Chain Responsibility Empowerment4.1 Climate Change and Low Carbon Development

Management Framework

In response to the escalating climate crisis Supor refers to the disclosure recommendations and The Company's energy consumption and carbon emissions during the reporting period are as follows:

framework of the Task Force on Climate-Related Financial Disclosures (TCFD) proactively identifying

risks and opportunities related to climate change and developing corresponding measures based on

these findings. Indicator Unit 2024

Supor continuously improves its internal management mechanisms and approaches enhancing the Total consumption of purchased electricity GWh 216.0

effectiveness of its climate change management. The Company manages climate-related issues

through the establishment of an ESG governance framework integrating climate response into its Total green electricity generated and consumed on-site MWh 6094.2

corporate strategy. The Supplier Carbon Management Working Group Eco-Design Working Group

and other working groups under the ESG Committee are responsible for the daily management and Total consumption of natural gas 10000 m3 604.7

implementation of climate-related risks and opportunities driving various departments to identify risks

and opportunities associated with climate change and to take responsive measures. Total consumption of petrol 10000 L 13.4

Total consumption of diesel 10000 L 4.4

Climate Risk and Opportunity Identification

Total consumption of liquefied petroleum gas tons 634.8

Supor proactively identifies potential climate-related risks and opportunities that may impact the

Company taking into account both external environmental changes and internal development status Total consumption of liquefied natural gas tons 4232.4

and actively implements appropriate response measures. For Climate Change Risk and Opportunity

Analysis see the appendix. Greenhouse gas emission (Scope 1) tCO2e 27727.2

Greenhouse gas emission (Scope 2) tCO2e 115890.9

Climate Indicators and Targets Greenhouse gas emission (Scope 1 + Scope 2) tCO2e 143618.1

To better respond to climate change and mitigate the negative environmental impact of business

activities Supor has established a strategy for energy conservation and carbon reduction. This Greenhouse gas emission (Scope 3) tCO2e 2731814.8

strategy focuses on three main areas to continuously drive the implementation of energy-saving

Note: 1. In accordance with the principle of materiality the basic statistical scope covered in the table includes the six major R&D and

and emission-reduction measures across its production bases ensuring the fulfillment of emission manufacturing bases in Yuhuan Hangzhou Shaoxing (Binhai New Area and Keqiao District) Wuhan and Vietnam. The calculation methodology

reduction targets. adheres to the Greenhouse Gas Protocol published by the World Resources Institute (WRI) and the World Business Council for Sustainable Development (WBCSD).In 2024 Supor's parent company has committed to reducing Scope 1 and 2 carbon emissions by 2. Scope 1 greenhouse gases include emissions from the combustion of natural gas gasoline diesel liquefied petroleum gas and liquefied

natural gas plus emissions from leaks of refrigerants septic tanks and carbon dioxide fire extinguishers. Emission factors are derived from the

42% compared to 2021 levels by 2030—a target validated by the Science Based Targets initiative Guidelines for Greenhouse Gas Emission Accounting and Reporting in Mining Land Transportation and Other Industrial Enterprises (Trial) and

(SBTi). Supor will actively participate in the achievement of this target by promoting energy the Intergovernmental Panel on Climate Change (IPCC) Sixth Assessment Report (AR6); Scope 2 greenhouse gases account for emissions from purchased electricity with emission factors referenced from the Announcement on the Release of Carbon Dioxide Emission Factors for Electricity

conservation and consumption reduction efforts thereby lowering carbon emissions generated during in 2022 released by the Ministry of Ecology and Environment and the National Bureau of Statistics of the PRC.operational and production processes. 3. During the reporting period scope 3 emissions only cover category 1: carbon emissions generated from purchased goods and services.

Compliance and Integrity Innovative and High- Sustainable Environmental Employee Development and

Introduction Social Contribution Appendix

Operations Quality Products Supply Chain Responsibility Empowerment4.2 Environmental Compliance and Pollution Reduction with Enhanced Efficiency

Environmental Management

Supor strictly adheres to the Environmental Protection Law of the People's Republic of China and other national laws and regulations as

well as the requirements of local regulations in the regions where it operates and continuously improves its own environmental management During the reporting period the total investment in

methods and systems. As of the end of the reporting period all major production bases have passed the certification of the ISO 14001 environmental governance and protection is

Environmental Management System. Based on the ISO 14001 Environmental Management System the Company has established internal

procedures at the base level including the Environmental Occupational Health and Safety Operational Control Procedure the Environmental 31.4 million.Management Control Procedure and the Environmental Occupational Health and Safety Objectives and Management Program. These

measures are designed to continuously improve the environmental management system.Supor actively promotes the "green office" environmental concept and a low-carbon lifestyle. The Company is committed to creating a green

office environment through practical actions and building an environmental culture. We adopt energy efficient office equipment

and shared office devices to reduce idleness

The company implements a range of environmental protection training programs designed to enhance employees' knowledge and awareness and enhance efficiency.in this area. These initiatives encompass corporate environmental awareness sessions training on solid waste management and the display

of ESG posters. Furthermore to engage employees more effectively the Company holds environmental knowledge contests to spread

environmental protection information.We encourage low-carbon practices in the

workplace such as turning off lights and

air conditioners when they are not in use

andensuring complete power-off during

non-working hours.We promote remote communication and

online meeting formats toreduce business

travel and lower energy consumption.We promote paperless and electronic

office practices advocate for double-sided

printing and encourage employees to

conserve paper.Shaoxing (Binhai New Area) Base Environmental Protection Poster

Compliance and Integrity Innovative and High- Sustainable Environmental Employee Development and

Introduction Social Contribution Appendix

Operations Quality Products Supply Chain Responsibility EmpowermentThe company also vigorously advocates for sustainable lifestyle among its user base integrating the principles of

Unveiling Ceremony of Supor's 30th Anniversary Special Exhibition

Case green living into consumers' everyday activities and festive occasions. For example in April 2024 coinciding with World

and World Earth Day Event Earth Day the company launched a "Sustainable Living" campaign on Weibo and WeChat. By introducing the hashtag

#LivingInGreen the initiative encouraged consumers to share their personal environmental philosophies and daily

On the occasion of its 30th anniversary Supor showcased its classic products practices. This effort aimed to raise environmental awareness and promote the adoption of eco-friendly lifestyles.along with precious photos and videos from the past three decades which

were collected through various channels. This exhibition allowed the Company

together with its employees and partners to reflect on the challenging journey of

its development over the past thirty years. World Earth Day Campaign on

Supor Official Weibo Supor Mini Program Shares "Low-Carbon

The Company specially scheduled the unveiling ceremony of the exhibition Living Tips" with Consumers

on World Earth Day to convey to employees the importance of sustainable Arbor Day Campaign on Supor

development for the brand. Additionally the Company distributed eco-friendly Official Weibo

bags water bottles and other related items to encourage employees to reduce

the use of plastic bags and bottled water."Carry Green Contain Health"—Supor's

Eco-Friendly Kit for World Earth Day

"World Earth Day" Photo Booth Plantable "Wish Seed Cards"

Compliance and Integrity Innovative and High- Sustainable Environmental Employee Development and

Introduction Social Contribution Appendix

Operations Quality Products Supply Chain Responsibility EmpowermentPollution Prevention and Control

Each Supor production base strictly adheres to the laws and regulations of the People's Exhaust Gas Emission Management

Republic of China including the Environmental Protection Law the Air Pollution

Prevention and Control Law the Water Pollution Prevention and Control Law and Supor has established an Exhaust Emission Control Procedures management system to minimize exhaust gas emissions

the Law on the Prevention and Control of Environmental Pollution by Solid Waste. In and ensure full compliance with regulations thereby preventing atmospheric pollution. The Company's exhaust gas emissions

compliance with these regulations the Company has established clear and specific primarily originate from various processes including spray coating sandblasting polishing high-temperature furnace

management requirements for various emissions and wastes such as wastewater operations injection molding oxidizing acid mist cleaning lines and product sintering during R&D and production activities.exhaust gases and factory boundary noise. Self-monitoring is conducted as required

and the results consistently meet the relevant standards. Supor is committed to rigorously The safety and environmental management departments at Supor's various bases are responsible for the daily operation

controlling the generation and discharge of wastewater exhaust gases solid waste and maintenance and inspection of exhaust gas treatment facilities. They also commission third-party organizations with

noise in its production operations. professional qualifications to conduct regular exhaust gas testing at major operational bases ensuring compliance with

emission standards. Additionally the Company has installed online monitoring equipment for exhaust gases which is

connected in real-time to local environmental protection platforms for data uploading. This integration of information

Wastewater Discharge Management technology strengthens the monitoring of exhaust gas emission management allowing for continuous monitoring and targeted

control of pollutant emissions.Supor actively implements measures to reduce wastewater discharge by establishing

a management system based on the Sewage Treatment Station Operation Procedures Case Exhaust Gas Purification Equipment at Yuhuan Base

at its production bases. This system standardizes sewage treatment processes and

ensures compliance with discharge permit requirements thereby minimizing the To significantly mitigate the adverse environmental impacts of exhaust emissions the Yuhuan Base implemented

environmental impact of its operations. Currently the Company's wastewater primarily a series of advanced purification processes including water curtain treatment cyclone spray and activated carbon

consists of industrial sources such as cleaning wastewater dust removal wastewater adsorption for the exhaust gases generated in production activities such as polishing dust removal sand blasting

spray booth wastewater and sulfuric acid tank wastewater from oxidation processes dust removal coating and sintering. These measures strictly ensure that particulate emissions in the exhaust

as well as domestic sewage. Supor strictly adheres to relevant laws and regulations gases comply with national standards.and does not discharge wastewater directly into natural water bodies. Instead the

Company ensures that wastewater is treated and only released into municipal sewage

treatment plants after the water quality parameters meet the required standards.Supor conducts a classified management system for wastewater with discharge Water Curtain Treatment Cyclone Spray Activated Carbon Adsorption Emission Outlet

monitoring conducted by personnel from various operational bases and third-party

entities. The on-site sewage treatment stations at Supor's major operating bases

primarily utilize environmentally friendly processes including pre-treatment pH Case Supor Adds Exhaust Gas Treatment Facilities at Various Bases

adjustment coagulation and sedimentation. Domestic wastewater is treated in septic

Supor actively optimizes its exhaust gas treatment facilities to provide

tanks and disinfected before being discharged into the municipal sewer system.a solid foundation for compliance with emission standards. During the

Production wastewater is pre-treated to meet standards at the plant's sewage treatment

reporting period Supor's Wuhan base introduced two additional sets of

station before being released into municipal sewage networks and treatment plants.exhaust gas treatment facilities significantly improving the efficiency of

Additionally the Company has established an online monitoring system to enable real-

volatile organic compound treatment in exhaust gases. At the Shaoxing

time tracking of wastewater discharge. Regular wastewater testing is conducted by

(Binhai New Area) base welding fume purification devices were installed

professional third-party inspection agencies to ensure compliance. During the reporting

for the spot welding process effectively reducing welding fume emissions. Exhaust Gas Treatment Facility

period the Company discharged a total of 1465.4 thousand tons of wastewater.

Compliance and Integrity Innovative and High- Sustainable Environmental Employee Development and

Introduction Social Contribution Appendix

Operations Quality Products Supply Chain Responsibility EmpowermentWaste Product Collection and Disposal E-waste

Supor deeply recognizes the significance of waste management. Strictly adhering to regulatory requirements for waste disposal in its operational Supor attaches great importance to the responsible

locations Supor has developed a comprehensive waste management system to standardize waste classification disposal procedures and methods. disposal of e-waste ensuring that the entire treatment

This system encompasses documents such as the Solid Waste Management Regulations Recyclable Waste Management Process and Waste process meets the requirements of environmental

Control Management Procedures. protection and sustainable development. All e-waste is

disposed of in compliance with local laws and regulations

The Company rigorously complies with local standards for hazardous waste storage at each operational base following the waste management and is not exported to any non-OECD countries. In

process to ensure that the classification labeling and record-keeping of hazardous waste abide by applicable laws and regulations. Additionally Supor daily operations the Company ensures that discarded

commissions qualified third-party organizations to handle hazardous waste striving to minimize pollution risks during the disposal process. During electronic office supplies such as computers printers

the reporting period the Company revised and refined its internal environmental management system document the Waste Control Management monitors projectors and scanners are professionally

Procedures expanding the types of hazardous waste based on the latest environmental assessments and adding requirements for hazardous waste disposed of by qualified third parties. This ensures that

inbound and outbound registration. these wastes are handled properly.Supor's non-hazardous waste primarily includes general waste and domestic garbage. General waste after being categorized within the factory Simultaneously for e-waste that can be recycled in the

premises was handed over to qualified third-party entities for recycling and disposal. Domestic waste was managed by local sanitation authorities. market the Company entrusts qualified third-party units

Supor remains steadfastly focused on improving process optimization and innovation during manufacturing as well as refining consumables to handle hazardous substances. Valuable materials

management. The Company aims to achieve efficient resource utilization and minimize environmental impact throughout the production process. are dismantled in compliance with regulations for

During the reporting period the Company emitted a total of 2.6 thousand tons of hazardous waste and 23.9 thousand tons of non-hazardous waste. recycling. Taking the Shaoxing (Binhai New Area) Base

as an example the Base employs qualified third parties

to develop detailed standard operating procedures

Waste Reduction Measures (SOPs) tailored to different types of e-waste. During the dismantling process materials such as metals

plastics glass circuit boards motors and power

supplies are categorized collected and then transferred

Yuhuan By enhancing the utilization rate of coatings the Base has successfully reduced solid waste per unit product; to downstream qualified entities for comprehensive

Base Old molds have been technologically upgraded to enable recycling thereby reducing solid waste by 4.1 tons utilization or safe disposal. This approach ultimately .achieves maximum resource recovery with minimal

environmental impact.For packaging accessory suppliers reusable turnover boxes are employed to minimize waste paper generation;

Wuhan

Base For production materials stringent process controls are implemented and specification-compliant sheets are

used to reduce waste metal from processes like edge trimming and tooth cutting.

Compliance and Integrity Innovative and High- Sustainable Environmental Employee Development and

Introduction Social Contribution Appendix

Operations Quality Products Supply Chain Responsibility Empowerment4.3 Resource Management and Circular Economy

Energy Management

Supor strictly abides by the requirements of the Law on Energy Conservation of the People's Republic of China and relevant laws

and regulations. The Company formulates and implements internal systems such as Water and Electricity Saving Management Case Photovoltaic Progress at Vietnam and Yuhuan Bases

Regulations and Rewards and Punishment Measures for Energy Conservation Consumption Reduction and Environmental

Protection Management. Through the implementation of a series of energy-saving and transformation measures the Company The photovoltaic power generation project at the Yuhuan Base successfully

continues to explore opportunities for energy savings and consumption reduction thereby improving energy efficiency. connected to the grid and begin generating electricity in November 2023.During the reporting period the project generated cumulative total of 5.69

Supor Energy Conservation and Carbon Reduction Key Projects million kWh of electricity with 4.97 million kWh effectively consumed resulting in a reduction of approximately 2900 tons of carbon emissions.The Vietnam Base officially completed its solar roof retrofit project

in June 2024 and successfully deployed the photovoltaic equipment

system. As of the end of the reporting period a total of 1.22 million kWh

Renewable Energy Digital Energy Monitoring Energy Efficiency of electricity was generated with 1.13 million kWh effectively consumed

Improvement Projects reducing carbon emissions by approximately 572 tons.Actively promote Advance the deployment of DSM (Digital Energy efficiency improvement

the deployment of Shop floor Management an intelligent energy projects have been initiated across

photovoltaic facilities monitoring system). Leveraging the DSM five major areas: operational

and reduce carbon energy management system we monitor and management enhancements high-

emissions through the analyze electricity usage data in workshops efficiency motor replacements

use of green energy. By and equipment to manage energy consumption refrigeration and heating efficiency

the end of the reporting performance. Additionally we precisely identify improvements insulation optimization

Yuhuan Base Photovoltaics

period photovoltaic opportunities for energy optimization including and waste heat recovery. These

installations and implementing off-peak electricity usage and initiatives have been implemented

usage have been static energy management measures to at each base. During the reporting

implemented at the achieve refined energy control. As of the end period over 70 major projects related

Yuhuan and Vietnam of the reporting period the Wuhan Base has to energy conservation emission

Bases. Efforts are completed the implementation of the DSM reduction and energy efficiency

also underway to system. Meanwhile the Yuhuan Shaoxing improvement were undertaken across

expand photovoltaic （Binhai New Area） and Hangzhou Bases the bases resulting in a carbon

deployment across have finished installation and have entered the emission reduction of more than

other bases. trial operation phase. 12000 tons in 2024. Vietnam Base Photovoltaics

Compliance and Integrity Innovative and High- Sustainable Environmental Employee Development and

Introduction Social Contribution Appendix

Operations Quality Products Supply Chain Responsibility EmpowermentCase Energy-Saving Retrofit of Air Compressors at the Wuhan Base

In January 2024 the Wuhan Base retrofitted three high-efficiency two-stage air compressors after identifying

significant energy-saving potential in its existing air compressors. As a result the retrofit achieved a 29.3% energy

saving compared to the previous system. This retrofit saved 990 thousand kWh of electricity in 2024 reducing carbon

emissions by approximately 583 tons for the year.Case Energy Management Dashboard Setup at the Yuhuan Base

During the reporting period the Yuhuan Base established an energy management dashboard to monitor and effectively

manage its energy consumption and carbon emissions. The dashboard tracks key energy indicators including energy

consumption photovoltaic operation carbon emissions and industrial water usage.

Compliance and Integrity Innovative and High- Sustainable Environmental Employee Development and

Introduction Social Contribution Appendix

Operations Quality Products Supply Chain Responsibility EmpowermentWater Resource Management

We strictly comply with laws and regulations such as the Water Pollution Prevention and Control Law of the People's Republic of China Marine Environmental

Protection Law of the People's Republic of China and have established internal management systems and measures for water resources including the

During the Reporting period

Energy Conservation Consumption Reduction and Environmental Performance Management Measures and the Water and Electricity Saving Management

Regulations. During the Reporting period Supor has established a water-saving target for 2024 aiming to reduce water usage by 25% by 2030 compared to

2021 levels. The Shaoxing (Binhai New Area) Base

Our bases have established sewage treatment stations at each of its bases according to its operational needs implementing measures such as wastewater

recycling from cleaning lines and FDC reusing cooling water after re-drilling maintaining water balance in supply and using high-precision conductivity meters has implemented over 6

to monitor water quality and demand on cleaning lines all aimed at reducing water consumption. water conservation projects

Additionally the Company organizes water conservation promotional activities on an irregular basis. During the reporting period the Yuhuan Base added 63

expected to save

water-saving labels at water points in restrooms and cleaning lines and organized company-wide water conservation training. In addition the company convened 75000

a specialized water conservation improvement meeting for all workshop supervisors and team leaders clarifying water-saving targets and continuously tons of water per year

monitoring the implementation progress.During the reporting period the Company's total water consumption was 2059.1 thousand tons.The aluminum plant at the Yuhuan Base

Case Hangzhou Base Water-Saving Project has implemented 27

water-saving initiatives

In 2024 the Hangzhou Base continued to promote water-saving initiatives at the manufacturing level by transforming its sandblasting dust removal

equipment. The Base replaced wet water spray dust removal with a dry dust removal system achieving an estimated annual water savings of 3500 tons. expected to save 21000

Additionally the Base employed a paint sludge separator which removes paint sludge from wastewater generated during spraying. This device enables tons of water per year

wastewater recycling and reuse thereby improving the quality of spray painting water and achieving an additional annual water savings of 1500 tons.The stainless-steel plant at the Yuhuan Base

has implemented 17

water-saving initiatives

expected to save 20000

tons of water per year

The Paint Sludge Separator The Dry Dust Removal System

Compliance and Integrity Innovative and High- Sustainable Environmental Employee Development and

Introduction Social Contribution Appendix

Operations Quality Products Supply Chain Responsibility EmpowermentCircular Economy Green Packaging Materials

The Company gives priority to choosing recyclable green packaging materials and continuously optimizes packaging designs through initiatives such as

Supor adheres to the implementation of the

lightweight and plastic reduction thereby enhancing the circular use of packaging materials. In 2024 over 70 packaging material carbon reduction projects

requirements of the Plan to Promote Circular

were implemented across various business units and production bases of Supor. Through measures such as lightweight outer packaging digitizing and

Economy for The 14th Five-Year Plan constantly

lightweight instruction manuals optimizing the design of printed packaging boxes replacing materials with eco-friendly alternatives applying pulp molding

enhancing the recyclability and utilization rate

and reducing non-essential inner packaging the Company has successfully reduced material usage and lowered greenhouse gas emissions.of resources through various means such as

technological innovation sustainable packaging Through optimized box design reduced gaps between printed boxes and cartons decreased use of separators smaller carton sizes

application and product recycling. The company fewer packaging layers and the substitution of honeycomb paperboard for traditional corrugated cardboard the consumption of

integrates the concept of developing a circular Packaging packaging materials has been significantly reduced；

economy into the entire life cycle of product Lightweighting As of the end of the reporting period over 960 SKUs across various production bases have adopted these packaging lightweighting solutions.production and design applying the 3R principles

(Reduce Reuse and Recycle) in aspects such By replacing foam inserts with recycled paper supports implementing plastic-free packaging designs and substituting recyclable

as raw material procurement packaging product packaging bags for conventional ones the environmental impact of packaging materials has been effectively mitigated；

use and recycling to promote the cyclical use of Sustainable As of the end of the reporting period the Wuhan Base achieved a zero-plastic packaging rate of approximately 99% for its export

materials and resources. Material products while the Shaoxing (Binhai New Area) base implemented zero-plastic packaging designs for 76% of its export products

Substitution through the SEB channel.Green Procurement By streamlining manual page counts digitizing manuals and consolidating paper materials within packaging boxes the use of paper

for manuals and other in-box materials has been reduced thereby decreasing carbon emissions；

Supor a practitioner of sustainable development Manual As of the end of the reporting period the Yuhuan Base implemented QR code cards for manuals in 85 SKUs and consolidated paper

adheres to the principle of integrating green Optimization materials for 253 SKUs while all new products in the export SEB channel now use optimized lightweight manuals.concepts into the product R&D and design process.The Company prioritizes the selection of recyclable Case Optimization of Offline Channel Packaging Case Supor Mini Enamel Pot Green Packaging

renewable lightweight or environmentally friendly

materials as raw materials for its products. While In 2024 under i ts uni f ied deployment the

ensuring product safety and quality the Company Material Selection Packaging DesignCompany base proposed an environmentally-

continuously increases the proportion of these friendly packaging plan for offline channels aiming

sustainable materials in its applications. to transition product packaging from printed boxes

to more eco-friendly kraft paper boxes. This year a

total of 34 new offline products adopted kraft paper

box packaging utilizing over 480000 kraft paper

18503 13007 boxes in total. Use of eco-friendly materials: Lightweight: By adopting Plastic-Free design:

tons tons The outer packaging utilizes easy-to-tear simplified The inner lining uses

FSC-certified paper and the packaging the overall honeycomb board

Procurement Procurement Procurement packaging printing employs design reduces pulp eliminating plastic bags

of recycled of recycled of Recycled environmentally friendly soy- usage and minimizes the and replacing them with

aluminum steel Materials based ink. need for adhesive tape. white packaging paper.

Compliance and Integrity Innovative and High- Sustainable Environmental Employee Development and

Introduction Social Contribution Appendix

Operations Quality Products Supply Chain Responsibility EmpowermentProduct Recycling and Disposal

Supor is committed to continuously promoting the recycling and reuse of products at the end of their life cycle. The The Company implemented a replace instead of repair

Company actively promotes "trade-in for new" and "replace instead of repair" services to encourage consumers to service policy within one year for core category products.replace their obsolete products. Consumers can return these products to Supor either at service outlets or through

express delivery services. In 2024 the Company continued to advance services like "replace instead of repair" and In 2024 approximately 6000 pieces of cookware

"trade-in for new" providing consumers with a certain amount of subsidy within one year of purchase advocating were replaced under the replace instead of repair policy

for a green and low-carbon lifestyle among users. Furthermore the Company enhanced customer experience and Cookware

extended product lifespan by advancing services like " free rubber sealing rings ". Products and around 40000 free rubber sealing rings were

provided.Case Supor Collaborates with Partners to Launch a Trade-In Campaign A total of 719 tons of raw materials including aluminum

iron stainless steel were recycled from discarded cookware

In response to the State Council's Action Plan for Promoting Large-Scale Equipment Upgrades and products.Consumer Goods Trade-In Programs Supor partnered with multiple e-commerce platforms and offline stores

to launch a special trade-in initiative in 2024 offering consumers a wider selection of green and smart home

appliances. Supor provided subsidies to consumers participating in the trade-in program enabling them to

enjoy smarter home appliances at an affordable price thereby driving the home appliance industry toward Electric In 2024 approximately 120000 small appliances

green intelligent and high-quality development. Appliance were involved in the replace instead of repair and trade-in

Products for new programs.The company has continuously expanded its service

Large network to facilitate users trade-in for new devices. As of the

Kitchen

Appliance end of the reporting period 127 specialized outlets have

Products participated in this program achieving an annual trade-in

volume of approximately 10000 units.During the disposal phase the company adheres to the corresponding classifications outlined

in the Catalogue for the Treatment of Waste Electrical and Electronic Products implementing

a rigorous screening and categorization process for collected products. These are

Supor's "Trade-in for New" Campaign subsequently handed over to specialized waste processing plants to minimize environmental

impact from harmful substances.

Compliance and Integrity Innovative and High- Sustainable Environmental Employee Development and

Introduction Social Contribution Appendix

Operations Quality Products Supply Chain Responsibility EmpowermentEmployee Development

and Empowerment

Adhering to a "people first" philosophy Supor is fully committed

to ensuring comprehensive protection of employee rights and

interests from health care to career advancement. We strictly

comply with laws and regulations ensuring lawful employment

and safeguarding employees' legitimate rights and interests.Simultaneously we have established a multi-tiered talent

development system to enhance employees' career planning

and development capabilities. Our dedication lies in creating a

safe healthy and fair work environment fostering mutual growth

between employees and the Company. In partnership with our

workforce we are forging ahead with shared commitment to

distribute the fruits of progress and collectively strive toward

industry-leading excellence.

5.1 Compliant Employment and 50

Diverse Workplace

5.2 Compensation Benefits and 53

Performance Evaluation

5.3 Talent Acquisition Training 54

and Development

5.4 Employee Communication 57

and Care Initiatives

5.5 Work Safety and Occupational Health 60

SDGs Addressed in This Section

Compliance and Integrity Innovative and High- Sustainable Environmental Employee Development and

Introduction Social Contribution Appendix

Operations Quality Products Supply Chain Responsibility Empowerment5.1 Compliant Employment and Diverse Workplace

Compliant Employment

Supor is committed to safeguarding the rights and interests of every employee. The Company strictly adheres to national laws and regulations and upholds international norms including the principles of the United

Nations Global Compact the Universal Declaration of Human Rights the International Labour Organization conventions and the OECD Guidelines for Multinational Enterprises. Additionally Supor abides by the

Code of Conduct of the EU Committee of Domestic Equipment Manufacturers. On this foundation Supor has established internal regulations such as the Code of Professional Ethics for Employees and the Employee

Handbook which clearly stipulate fair and impartial employment principles strictly prohibiting the employment of child labor human rights violations and gender discrimination. During the reporting period the

Company obtained commitments from all employees to adhere to the Code of Professional Ethics for Employees through their signatures and there were no cases of child labor or forced labor throughout the year.During the reporting period the Company's Compensation Committee regularly conducted human resources risk assessments covering aspects such as outsourcing status ESG social responsibility initiatives

incentive schemes salary adjustments and labor cost utilization. The assessment results show that all indicators are within reasonable ranges in compliance with relevant laws regulations and company policies.In addition the Company's production bases in Wuhan Hangzhou Yuhuan and Shaoxing (Binghai New Area) underwent audits/inspections related to human rights/social responsibility conducted by third-party

organizations. These audits/inspections covered aspects such as working environment working hours system employee treatment and health and safety. All production bases successfully passed the assessments.Key Points of the Code of Professional Ethics for Employees

Working We reject illegal employment forms and conditions. Forced and compulsory labor

Condition is prohibited in both the Company and all subsidiaries; the use of child labor is

strictly forbidden.Health and We implement health and safety protection policies across all operational

Safety premises to ensure a safe and hygienic working environment for every employee.All employees are required to comply with these regulations maintain awareness

of health hygiene and safety practices in their work and promptly report any

potential hazards to the relevant personnel.Fairness We are committed to providing equal treatment and development opportunities

and for all employees. Recruitment compensation adjustments and internal career

Diversity advancement within the company are based on the following criteria: integrity

and values fundamental qualities and developmental potential work experience

professional knowledge and technical skills.Social We respect the freedom of communication within the company and encourage

Dialogue social dialogue including individual consultations and collective discussions.

Compliance and Integrity Innovative and High- Sustainable Environmental Employee Development and

Introduction Social Contribution Appendix

Operations Quality Products Supply Chain Responsibility EmpowermentDiversity and Inclusion

Equal Opportunity and Diverse Employment

Supor boasts a global workforce from various countries and regions committed to fostering a workplace culture of diversity equality and inclusion. The Company

embraces employees from diverse backgrounds offering equal career development opportunities and refraining from any unfair treatment based on social class race

gender age religion or other societal and personal factors. Supor actively promotes diverse employment and sincerely welcomes veterans individuals with disabilities

ethnic minorities and other underrepresented groups to become part of the company.Supor has consistently adhered to the principle of respecting employees and fostering a diverse and inclusive workplace culture dedicated to creating a friendly and open

working environment. During the reporting period Supor was honored with the "Top Graduate Employer Brands 2024" award by 51job. This recognition reflects the highregard and preference of university students for the company’s amiable workplace atmosphere. “Top Graduate Employer Brands 2024" awardAt the end of the reporting period Supor had a total of 11298 employees with the following distribution:

By Gender By Employees' Level By Age By Region Gender Distribution in Management

1.4%7.2%

35.8%4.7%6.7%0.02%31.9%

26.9%

64.2%32.6%61.3%25.1%40.8%93.3%

68.1%

Famale Male Frontline employees Employees at the primary level Under 30 (excluding 30 years old) 30-40 Chinese Mainland Over seas Female Middle and Senior Manangement

Middle management Senior management 41-50 Over 50 (excluding 50 years old) Chinese Hong Kong Macao and Male Middle and Senior Management

Taiwan regions

Safeguarding Women's Rights

Case Series of Activities for International Women's Day

Supor is committed to the health and well-being of

its female employees and has carried out a variety During the reporting period Supor organized a series of

of welfare initiatives: offering holiday benefits on events to celebrate International Women's Day. These

International Women's Day organizing training activities included presenting female employees with flowers cakes

on women's health and financial management and personal care products and other gifts. Furthermore the

providing additional medical examination options all Company organized an engaging cooking competition at the

focusing on supporting the physical health of female Vietnam Base enhancing female employees' happiness and

employees. sense of belonging. Women's Day Events

Compliance and Integrity Innovative and High- Sustainable Environmental Employee Development and

Introduction Social Contribution Appendix

Operations Quality Products Supply Chain Responsibility EmpowermentInsight Hu Liping - Headquarter Innovation Center Protection Su Chunji - Yuhuan Base

Women usually have a sharper

Women's Power: insight and understanding of user Supor offers substantial support for

Female Suporers in the Workplace needs which is not only reflected its female employees including

in the insight into the needs of celebrating International Women's

ordinary consumers but also Day organizing women's health seminars

includes a deep understanding of with invited external lecturers and

product usage scenarios. These help to providing pregnancy check-ups maternity

promote the continuous optimization of product design and leave and health check-ups. These initiatives are all very

Supor is dedicated to creating an environment of gender equality functions making the product more relevant to the actual thoughtful and demonstrate care for every employee.and diversity offering extensive development opportunities user experience.for female employees through fair promotion mechanisms

comprehensive training programs and thoughtful employee care

initiatives. Leveraging their keen insights and exceptional abilities

women have significantly contributed to product enhancement Care Yu Huiqun - Wuhan Base

Enterprising Ouyang Li - Shaoxing (Binhai New Area) Base

and corporate growth fully demonstrating the unique charm of During major holidays the company

"Her Power". Starting as a front-line employee holds a variety of learning and

I progressed to key positions on experience activities such as flower

the production line and then was arrangements musical instrument

Diversity Sheng Weiyun – Shaoxing(Binhai New Area) Base promoted to team leader and performance yoga and traditional

senior team leader. This process Chinese massage. Female colleagues

The Company has been doing was supported by the company's have shown great enthusiasm and have

well in promoting gender equality equal promotion opportunities smooth been deeply engaged in these activities. Through these

diversity and inclusion in the promotion channels and comprehensive training systems. experiences I have witnessed the company's care and

workplace and is committed to support for its female employees.continuous improvement. For

example the Company continues to

enhance the leadership capabilities of its Fairness Zhu Hongping - Hangzhou Base

management team strengthening their awareness and ability Confidence Deng Yurou - Large Kitchen Appliances Business Unit

Supor recruits without gender

to foster a fair and inclusive environment. Additionally a fair

discrimination providing many

and transparent feedback mechanism has been established At Supor everyone regardless

positions for women allowing

to ensure that employees can easily report issues and of gender is free to fully utilize

them to leverage their strengths to

provide constructive suggestions. The Company also offers their personal abilities and make

choose appropriate roles while also

diverse benefits tailored to the needs of different employees individual choices without being

offering fair promotion opportunities

such as holiday allowances recreational activities and confined by rigid gender norms and

and career development plans for

fitness facilities. Furthermore comprehensive support is biases. Women are provided with

employees from different backgrounds.provided to aid employees' growth and development. equal rights and opportunities.CCoommpplliiaannccee aanndd IInntteeggrriittyy IInnnnoovvaattivioen a fondr HHigighh-- SSuussttaaiinnaabbllee EEnnvviirroonnmmeennttaall EEmmppllooyyeeee Ddeevveellooppmmeenntt aanndd

IInnttrroodduuccttiioonn SSoocciiaall CCoonnttrriibbuuttiioonn AAppppeennddiixx

OOppeerraattiioonnss QQuuaalliittyy PPrroodduuccttss SSuuppppllyy CChhaaiinn RReessppoonnssiibbiilliittyy Eemmppoowweerrmmeenntt5.2 Compensation Benefits and Performance Evaluation

Compensation and Benefits

Supor implements fair and transparent salary policies and a diversified welfare system ensuring that pay structures and

performance management standards procedures and tools are open and equitable. Considering the varying work environments Case Interest Subsidy Program for Employee Mortgage Loans

and natures of blue-collar and white-collar employees as well as the differing lengths of service the Company has introduced

diverse and targeted welfare and employee care policies enabling employees to truly feel the company's respect and concern

for each individual. Once employees have settled down and purchased property the

Company offers interest subsidies for mortgage loans. This initiative

In 2024 Supor remained dedicated to its employees' welfare and its commitment to incentive programs continuing with alleviates financial pressure on employees and enhances their sense

the equity incentive plan and the performance incentive fund plan. These plans employ a flexible stock option model and a of belonging and cohesion within the company.performance incentive fund model to boost the core employees' motivation respond to market changes and effectively retain

and incentivize key talent.The Company prioritizes employee welfare offering various benefits beyond compensation including paid leave holiday perks

accident insurance and Spring Festival home-visit allowances continuously enhancing employee well-being.Festival gifts or red envelopes are

distributed to employees during significant

Offering multiple types of

occasions such as International Women's

leave including annual leave

Day the Dragon Boat Festival the Mid-

marriage leave maternity Poster for Interest Subsidy Program for Employee Mortgage Loans

Autumn Festival the Laba Festival the

leave prenatal check-up leave Various Festival

Leaves Benefits Spring Festival and the start-of-work and child-care leave.celebration tailored according to the

characteristics of each festival. Performance Evaluation

The Company offers competitive compensation and benefits to maintain

Providing accident insurance Accident Spring We offer reimbursement for travel external competitiveness attract top talent and ensure the internal

for employees enhances their Coverage Festival expenses for Spring Festival home visits. stability of key employees. This reflects the Company’s value orientation

protection against unforeseen Home Visits and motivates staff for self-development and high performance. Guided by

risks thereby strengthening the Compensation Management System tailored assessment schemes

comprehensive safety coverage. are formulated based on varying job characteristics including frontline

versus non-frontline employees work content and functions. Specifically

for senior executives specialized talent evaluation metrics are established

to better promote talent development and retain core personnel.Employee Benefits

Compliance and Integrity Innovative and High- Sustainable Environmental Employee Development and

Introduction Social Contribution Appendix

Operations Quality Products Supply Chain Responsibility Empowerment5.3 Talent Acquisition Training and Development

Talent Acquisition Training and Development

We regard talent as the foremost driver of our success and are committed to attracting and retaining outstanding individuals. By adhering to the Supor recognizes talent as the key to the core

principles of open recruitment and fair competition we prioritize aligning talent with the right positions fostering the joint development between our competitiveness of the enterprise and strives to create

employees and the enterprise. a workforce environment that fosters the all-around

development of employees. During the reporting

period Supor implemented a series of innovative

Diversified recruitment channels measures in its employee talent development strategy

and training programs to continuously enhance

Social recruitment On-campus recruitment the professional skills and potential of employees.These efforts also aimed to provide a clear career

development path optimize team structure and

White-collar Blue-collar Online Offline ensure that the company continues to innovate and

maintain its leading position within the industry.Online: Recruitment Recruitment brochures cooperative labor Recruitment platforms University campus

platforms companies recommendations among presentations Talent Development Plan

workers government recommendations The "Supor Official

Offline: Headhunting and Recruitment" WeChat Campus billboards During the reporting period Supor conducted a

university collaborations Recruitment advertising Official Account systematic and scientific talent inventory to better

University BBS identify and cultivate internal talents. The Company

Internal applications Rural cooperation channels forums utilized external authoritative assessment tools to

internal recommendations provide theoretical support for evaluating talent

New media channel recruitment Campus job fairs potential. It interpreted the assessment results

through detai led reports and offered career

Specialized recruitment for technical development advice. Supor actively implemented

talents at bases the “C50” key talent strategy planning project which

involved constructing a hierarchical and layered

pool of key talents covering various functional

lines optimizing resource allocation and providing

professional ski l l enhancement and targeted

individual development plans for key position talents.The Company also established an operational

assurance mechanism to ensure the effective

functioning of the talent system.

Compliance and Integrity Innovative and High- Sustainable Environmental Employee Development and

Introduction Social Contribution Appendix

Operations Quality Products Supply Chain Responsibility EmpowermentTalent Training Framework

Supor adopts a strategic planning and business development-driven approach supported by the advancement of employees'

career paths and professional capabilities. In line with the guiding principles of talent strategy and talent echelon construction we

have designed systematic training programs for employees at different levels and in various job positions. These programs cover

every stage of career growth from initial onboarding through to advanced development. These training programs encompass

multiple modules including advanced technical expertise refined management skills and enhanced general competencies

aiming to comprehensively and multi-dimensionally develop employees' professional skills and overall qualities thereby laying a

solid foundation for their career development.In addition the company actively encourages and supports employees to participate in various systematic training programs and

professional knowledge courses to enhance their career competencies. Employees can flexibly select training initiatives based

on their personal career development plans including onboarding qualification certification programs academic advancement

support and professional title promotion guidance. Meanwhile all production bases have proactively implemented the company’s

talent cultivation mechanisms. By adopting diversified approaches such as skill certification professional title evaluations

overseas training assignments and specialized development programs they continuously refine career development pathways

fostering employees’ professional growth and elevating the company’s overall capabilities.Supor has been honored with the "Digital Learning Demonstration Base" award jointly issued by YunXuetang the CEIBS

Business Review and the Institute of Organization and Talent Development as well as the "SHL China Talent Management Digital Learning Demonstration Base

Award—Talent Pioneer Award" presented by SHL China- SHL (Shanghai) Enterprise Management Consulting Service Co.Ltd. in recognition of the Company's outstanding practices in constructing digital learning platforms and innovating talent

development systems.During the reporting period our employee training performance was as follows:

Total training hours Number of employees trained

Online 36188 Online 3609

Offline 263249 Offline 10315

Average training hours Average training hours by gender

Online 10.03 Famale 22.08

Offline 25.52 Male 27.36

SHL China Talent Management Award—Talent Pioneer Award

Compliance and Integrity Innovative and High- Sustainable Environmental Employee Development and

Introduction Social Contribution Appendix

Operations Quality Products Supply Chain Responsibility EmpowermentEngineer Training Camp VCS Interview Training Special Operations Case Suporstar Initiative

Safety Training Program Maintenance Operation Certification Training

Professional Safety Workshop Electrical Security Training During the reporting period Supor's launched the "Suporstar Skills

Initiative" at the Wuhan base on July 21st. This initiative

SLP I Talent Exploration Plan SLP III Talent Maturity Plan Supervisory Empowerment Training aims to cultivate high-potential new employees who deeply

understand the Company's culture and core values fostering

SLP II Talent Sharpening Project Blue—Middle Management Advanced Modern

Management future stars that demonstrate exceptional Supor spirit.Plan Development Program Entrepreneurs WorkshopCapabilities

Onboarding training Online Training Platform Code of Professional

General Skills Suporstar Initiative Master Chef

Ethics Training

Suporstar Initiative Growth Star Teamwork StarStarter Star

In order to help newly recruited employees

from campus better integrate into the large Suporstar Initiative Event Site

Supor family deeply understand the

company's culture and core values and Culture Star Supor Star Transformation Star

cultivate the outstanding SUPOR spirit Case Internal Trainer Training and Certification Program

Supor has launched the onboarding SLP III Talent Maturity Plan - Geared towards veteran managers

training program "Suporstar Initiative". this plan focuses on transitioning from specialized team leadership In line with the Company's talent development strategy and

Through a systematic training lasting six to broader organizational guidance. The capability development S practical needs Supor has organized key personnel from

days and six nights the new employees Lis centered on organizational dimensions cultivating the ability to PIII various professional fields to serve as internal trainers who

will successively unlock the Starter Star translate strategy into performance. dedicate their efforts to condensing insights and crafting in-

Culture Star Growth Star Transformation

house training programs. The goal of the internal trainer

Star Teamwork Star and finally make SLP II Talent Sharpening Plan - Tailored for a broad

their debut as Suporstars. spectrum of middle management this plan facilitates the

SLP training and certification program is to enhance the trainers'

transition from singular vertical team management to a II abilities in course design and knowledge acquisition thereby

multifaceted approach encompassing cross-level and cross- strengthening the internal training team within the Company.team dynamics alongside an elevation in business acumen.Leadership Program

SLP I Talent Exploration Plan - Aiming to assist new SLPI

To better cultivate the backbone of managers and frontline team leaders in transitioning

Supor and improve the talent echelon from individual contributors to team managers this

we've developed the Supor Leadership program focuses on empowering personal management

Program (SLP). skills and providing team management tools. Internal Trainer Training and Certification Program Training Session

Supor Talent Development Program

Compliance and Integrity Innovative and High- Sustainable Environmental Employee Development and

Introduction Social Contribution Appendix

Operations Quality Products Supply Chain Responsibility Empowerment

Supor’s Comprehensive

Talent Training System5.4 Employee Engagement and Care Initiatives

Employee Communication

We respect the freedom of communication within the company and encourage social dialogue including

individual consultations and collective discussions. Each employee has the right to offer constructive

suggestions raise questions and report unethical conduct. In the event of relevant incidents employees

can submit complaints or suggestions to their direct supervisors or the human resources department

and provide feedback or file complaints through the company's oversight email (jubao@supor.com). We

have also established feedback boxes at our bases such as the "Voice of Employees" box in Hangzhou

and the General Manager's box in Yuhuan to collect suggestions and feedback from employees and

follow up on improvements.Townhall Meetings Lunch & Learn Sessions

We proactively build employee communication platforms utilizing diverse online and offline channels to

listen to their voices and enhance communication among staff. Employee gatherings were held in March Colleagues and experts from various fields

and August 2024 at Supor's headquarter in both internal and external were invited to

Hangzhou and its Yuhuan Base respectively. share insights creating a lively open and

Employee Communication Channels Group and company executives engaged in effective platform for multi-dimensional cross-

communication with Supor employees through hierarchical and cross-disciplinary learning

live streaming video conferencing and face- and sharing for all employees.Two-way communication: Through two-way communication employees can better to-face discussions.understand the connection between company strategies and their daily work and

promote their work with greater direction and purpose. At the same time it helps Case Gathering of Young People at the Island Youth Carnival

the company better implement its strategic arrangements move forward steadily

and achieve its goals.To enrich the after-hours lives of young employees the Yuhuan Production Base organized a

Youth Carnival aiming to enhance mutual communication and connectivity among young staff.Informal Employee Communication Meetings: Heads of each By arranging diverse activities and exchange platforms the event fostered mutual understanding

responsibility center and department organize employees for group and friendship among employees thereby enhancing team cohesion and work efficiency.discussions irregularly. Topics like product usage experience user

feedback and working environment were discussed. Employees are

encouraged to speak frankly about their feelings and ideas enabling better

listening and improvements.Internal information dissemination platforms: To promote timely internal

communication the Company maintained an internal information publication platform

allowing employees to stay updated with company news notices and information.The Youth Carnival

Compliance and Integrity Innovative and High- Sustainable Environmental Employee Development and

Introduction Social Contribution Appendix

Operations Quality Products Supply Chain Responsibility EmpowermentWorkplace Satisfaction

Supor is committed to creating an excellent fair and open workplace continuously improving employee satisfaction. During the

reporting period the Company’s responsibility centers and production bases based on their respective circumstances undertook a

series of research activities aiming to more deeply explore and understand employee needs and optimize the workplace environment.Case Wuhan and Hangzhou Bases Conduct Multiple Workplace Satisfaction Surveys

Wuhan Base:

Awarded the 2024

Administrative and Logistical Satisfaction Survey: The survey covered multiple modules such as canteen services and

dormitory facilities. HR is responsible for reviewing feedback and implementing improvements based on employee opinions. Best Workplaces in Greater China

Hangzhou Base: Great Place to Work

Workplace Satisfaction—Internal Expansion Survey: The survey results have driven enhancements in four key areas to

improve workplace conditions. Supor has earned recognition from external professional bodies

Employee Care Questionnaire for High-Temperature Season: Achieved a 98% participation rate. The survey monitored for creating an exceptional fair and open workplace environment

cooling measures for specific positions effectively alleviating heat-related discomfort for 123 employees. for its employees. During the reporting period Supor was

Frontline Employee Care Survey: Achieved an 84% participation rate. Follow-up measures based on the survey results awarded the "Best Workplaces in Greater China 2024" by

have been communicated to staff. Great Place to Work.Return-to-Work Willingness Survey for Frontline Staff: Recorded a 96% participation rate. The findings will inform the

formulation of welfare policies to better support frontline employees.Case Shaoxing (Binhai New Area) Base Canteen Upgrade

During the reporting period the Shaoxing (Binhai New Area) Base Canteen carried out a satisfaction improvement project

aimed at enhancing employee dining experiences through the following initiatives:

Menu update: Expanded the selection of Chinese cuisine specialties to provide more variety.Dining service and environment improvements: Increased the variety of condiments at the self-service station to 15

options. Implemented flexible dining time management to ensure peak-time queuing does not exceed 10 minutes.Warm-hearted services: Offered complimentary high-temperature beverages such as barley tea and plum juice during

the summer months. Increased the supply of cold drinks. Introduced birthday noodles as a special employee benefit.Best Workplaces in Greater China award presented by Great Place to Work

Compliance and Integrity Innovative and High- Sustainable Environmental Employee Development and

Introduction Social Contribution Appendix

Operations Quality Products Supply Chain Responsibility EmpowermentEmployee Care

We consistently prioritize humanistic care for our employees striving to create a warm workplace. The Company achieves this through organizing diverse activities offering support for employees' families and personal lives

paying attention to physical and mental well-being and enhancing workplace benefits all aimed at helping employees achieve a balance between work and life.In 2024 Supor significantly enhanced employee belonging and satisfaction by continuously deepening employee care initiatives and optimizing the welfare system. During the reporting period the voluntary turnover rate

decreased by 4.4% compared to 2023 fully reflecting the Company’s outstanding achievements in employee care. By providing diverse welfare policies improved career development pathways and a positive working

environment Supor effectively strengthened employee loyalty and organizational cohesion thereby laying a solid talent foundation for sustainable corporate development.Case Supor Happy Classroom Case Various Cultural and Recreational Activities at Case Abundant Recreational Activities at the Bases

Supor’s Bases

To address the challenge of childcare during the summer At Supor the three major sports clubs—basketball football and To enrich employees' cultural life during their leisure time Wuhan

months the Yuhuan Base has specially established the Supor badminton—function consistently and steadily organizing weekly and Yuhuan Bases organized over 80 activities throughout

Happy Classroom for employees. Employees no longer need to sports activities for employees. During the reporting period the year covering various fields such as ball games running

be troubled by childcare issues reassuring them to focus on their each of the three clubs conducted over 50 training sessions and hiking calligraphy and art cooking and cycling. Additionally

work while also providing a safe learning and communication successfully hosted three major events: badminton football and the Company's bases are equipped with fully-facilitated gyms

platform for the children. basketball competitions. These events attracted more than 300 where employees can engage in a variety of sports during their

employees to actively participate. free time including billiards badminton running spinning and

strength training comprehensively meeting their fitness needs.Supor Happy Classroom Competition Scenes: Badminton Football and Basketball On-site of Sports Activities

Compliance and Integrity Innovative and High- Sustainable Environmental Employee Development and

Introduction Social Contribution Appendix

Operations Quality Products Supply Chain Responsibility Empowerment5.5 Work Safety and Occupational Health

Work Safety

Supor is deeply concerned about and committed to safeguarding Hidden Danger Investigation and Safety Inspection

the occupational health and safety of its employees. The Company

strictly adheres to the Production Safety Law of the People's Supor places great emphasis on identifying potential safety hazards during the production process across

Republic of China and complies with applicable occupational all its bases. The Company has established comprehensive safety inspection systems that cover various

health and safety laws and regulations in its overseas operations. aspects and clearly define the responsibilities of personnel at all levels for safety inspections. Through

Supor continuously builds a comprehensive occupational health regular special monthly and annual inspections the Company effectively reduces safety risks in production.and safety management system that encourages full employee

participation and fosters a culture of health and safety through To enhance employee safety awareness and skills the Company conducts both internal and external

initiatives such as training programs and cultural activities to theme-based and specialized training sessions covering diverse areas such as safety fire prevention and

ensure the well-being of its employees. occupational health. For specialized and hazardous job categories the Company ensures that employees

Training on Enhancing Comprehensive Fire

Safety Capabilities for Frontline Managers

complete the necessary training and obtain certification before commencing work.Supor has developed internal management policies including the

Safety Production Management Regulations and the Environmental Case Yuhuan Base Dust Safety Month

Occupational Health and Safety Operational Control Procedure

tailored to its operational realities. In 2024 the Company introduced

and optimized six safety production-related policies including In July 2024 Yuhuan Base launched a Dust Safety Month campaign themed "Controlling Dust Risks

the Regulations on Regional EHS Management for Enterprises Building Safety Defenses". The activities included:

Standards for the Construction of Enterprise Fire Stations and Publicity and Education: Throughout the month safety videos were continuously played on electronic

Emergency Response Plan for Heatstroke in High Temperatures. screens with teams organizing viewings and study sessions fostering a strong safety education

Relevant personnel were organized to study these systems atmosphere.ensuring comprehensive implementation of safety production- Special Inspections: Conducted 7 special inspections identified 46 areas for safety improvement and

related work. The Company established occupational safety and implemented necessary enhancements significantly boosting workplace safety.Publicity and Education Activity

health objectives incorporating indicators such as employee Emergency Drills: 3 fire and explosion emergency response drills were conducted covering 8

occupational diseases and safety incidents into the performance workshops and involving over 100 employees effectively improving emergency response capabilities.evaluation system of relevant departments for safety management. Specialized Training: 4 targeted training sessions covered 362 relevant employees and managers with

training effectiveness verified through cloud platform testing to ensure knowledge implementation.In 2024 based on the incident and event occurrences at the Through these initiatives employees not only enhanced their knowledge of dust safety but also

business centers the Company set annual safety production goals improved their emergency response capabilities further strengthening the Company's dust safety

all of which were achieved by the respective bases. During the reliability. Special Inspection

reporting period Supor experienced zero work-related fatalities.Moreover the Company attaches great importance on the role of employees in safety oversight and actively expands diverse feedback channels.During the reporting period Through safety interviews safety monthly meetings suggestion solicitation Gemba walks (on-site inspections) whistleblowing and other

0 approaches Supor comprehensively collects safety improvement recommendations and identifies potential hazards. The Company then promptly Supor experienced work-related fatalities. organizes corrective actions to ensure the swift and effective resolution of safety issues.

Compliance and Integrity Innovative and High- Sustainable Environmental Employee Development and

Introduction Social Contribution Appendix

Operations Quality Products Supply Chain Responsibility EmpowermentChemical Safety Management Occupational Health

For the chemical safety management each of the Company's bases has established relevant regulations such as the Chemical Management Procedures

ensuring strict control over chemicals throughout the entire process from procurement storage transportation usage to exhaust gas handling. Occupational Hazard Identification and Prevention

Supor consistently prioritizes the occupational health of its employees.Case Shaoxing (Binhai New Area) Base: Set a benchmark for chemical safety management safeguarding production safety The company strictly adheres to the Occupational Disease Prevention

in all aspects and Control Law of the People's Republic of China as well as

The Shaoxing (Binhai New Area) Base rigorously manages chemical safety implementing comprehensive prevention and inspection applicable local laws and regulations. Our bases have established

measures from pre-entry to in-plant management. and implemented an Occupational Health Management System

conducting regular environmental monitoring and employee health

Pre-entry On-site Management surveillance to ensure effective occupational health management.Rigorous scrutiny is applied to the qualifications of hazardous Management regulations: The Chemical Management Procedures and For key positions involving potential occupational hazards we conduct

chemical suppliers verification of road transportation and Safety Management Procedures for Precursor Chemicals and Explosive comprehensive occupational health examinations before employment

professional certification to ensure compliance of personnel Substances have been established to guide management practices. during employment and upon separation. During the reporting period

and vehicles. Hazardous chemical vehicles undergo Safety Assessment: Safety design assessments and current status the Shaoxing (Binhai New Area) Base conducted pre-employment

mandatory inspections prior to entering the premises to ensure evaluations of hazardous chemical storage areas are conducted to occupational health check-ups for 344 individuals on-the-job check-

safety. When purchasing precursor chemicals and explosives comprehensively ensure the security of these zones. ups for 523 individuals and check-ups upon departure for 14

the registration process must be completed through the Routine Management: Establish inventory and MSDS records with individuals. Meanwhile the Wuhan Base carried out occupational

Zhejiang Province online platform which leverages big data daily checks by warehouse keepers. Implement the double-lock health examinations for a total of 434 individuals.for the control of drug-related substances and risk prevention system with two people for the chemical warehouse to ensure the safe

ensuring full compliance management throughout the process. operations of hazardous chemicals.Control of Noise Dust and Hazardous Chemicals

The Company routinely monitors the workplace conducts

occupational health examinations for key job positions and

Safety Emergency Management implements multiple measures including the installation of

soundproof rooms for oxidizing refrigeration units replacing

Based on actual conditions each base of Supor has established the Incident Investigation Report Control equipment with higher safety standards improving

Procedures and Emergency Response Plan for Work Safety Accidents along with specialized safety emergency workplace ventilation and equipping employees with

plans such as the Fire Emergency Response Plan Food Poisoning Emergency Response Plan and Emergency personal protective equipment such as protective suits gas

Response Plan for Hazardous Chemicals and Fuel Leakages. These measures ensure swift and effective response masks and gas detectors.and handling during various safety emergencies minimizing accident losses safeguarding employee lives and

company property and maintaining normal production and operational order. Occupational Disease Prevention and Control Training

Emergency Rescue Drill at

To address the uncertainties climate change poses to the Company's safe production each base has established Shaoxing (Keqiao District) Base The Company actively promotes training and education

emergency response systems including the Typhoon Emergency Plan Earthquake Disaster Emergency Plan and Flood Disaster Emergency Plan. related to occupational health. For production personnel at

These measures are dedicated to fortifying defenses against climate risks and ensuring swift and effective responses during extreme weather events. the base occasional training sessions are conducted on

occupational hazards such as noise and dust as well as on

Regular emergency drills are conducted at all bases covering a wide range of scenarios including full-factory fire evacuation exercises chemical the prevention of occupational diseases.spill simulations poison response drills heatstroke scenarios electric shock emergency simulations and food poisoning drills. These drills

significantly enhance the emergency response capabilities of all employees. 2024 Major Occupational Health Risks and Countermeasures

Compliance and Integrity Innovative and High- Sustainable Environmental Employee Development and

Introduction Social Contribution Appendix

Operations Quality Products Supply Chain Responsibility EmpowermentSocial Contribution

Supor upholding the original aspiration of "sharing a better life with

every child" has steadfastly committed to rural public welfare for

18 years contributing to a long-term corporate social responsibility

model. Within our public welfare framework Supor Primary

Schools are rooted in the countryside sowing hope in the fields

of rural education. Meanwhile the "Supor Future Artist of Life"

program has emerged in due course empowering urban and rural

quality-oriented education and nurturing new growth for the times.During the reporting period Supor made donations with a value of

approximately CNY 3.39 million.

6.1 Education Assistance 63

and Rural Revitalization

6.2 Volunteer Services 65

6.3 Community Welfare 66

SDGs Addressed in This Section

Compliance and Integrity Innovative and High- Sustainable Environmental Employee Development and

Introduction Social Contribution Appendix

Operations Quality Products Supply Chain Responsibility Empowerment6.1 Education Assistance and Rural Revitalization

Supor adopts "sharing a better life with every child" Rural Education

as its public welfare mission focusing on the high-

quality development of education. Rooted in the Supor is committed to corporate responsibility deeply involved in rural education development and bringing quality educational resources to rural areas."Supor Future Artist of Life" initiative and branching The aim is to provide fair educational opportunities for children in these regions. Through the "Supor Primary School" project we fund the construction of

out with the "Supor Education for Life" program boarding schools in villages and towns donate school living facilities and provide curriculum resources for rural teachers. In this way we accompany the

we have established a robust public welfare project growth of rural children in a subtle yet profound manner.system. This system not only promotes educational

equity and innovation but also provides vivid In 2006 Supor established the first Supor Primary School in Qinghai officially embarking on its 18-year journey of educational philanthropy. Upholding

practical examples of successful public welfare the ideal of "providing equitable educational opportunities for children in remote mountainous areas" Supor has funded the construction of Supor Primary

initiatives. Schools in 12 provinces: Qinghai Hubei Yunnan Sichuan Guizhou Jiangxi Hunan Guangxi Henan Shaanxi Gansu and Hebei. In 2024 Supor added

another school in Taipingdian Town Huining Gansu bringing the total number of donated Supor Primary Schools to 29. The cumulative donation amount has

reached nearly CNY 40 million. Currently these schools have over 8000 enrolled students and have served a total of more than 30000 students to date.Supor leverages its corporate strengths to support the rural revitalization strategy. The company invests in the construction of Supor Primary Schools to

improve rural campus environments and continuously enhances the educational capacity of these schools.th

Universal The 10 Supor Primary School Rural Teachers' Supor Collaborates with U Light Foundation to Illuminate Hope

A Brand Participation

Case Case

Study Tour in Rural Education

Commitment

to Goodness Caring for

Growth In July 2024 Supor in collaboration with the Zhejiang Shuoyuan In the first half of 2024 to better understand the genuine needs of rural

Education Foundation held the 10th Supor Primary School Rural schools Supor's public welfare team in collaboration with the U Light

Teachers' "Shuoyuan Award & Study Tour" event. Eighteen Foundation visited Supor Primary Schools in Yunnan Gansu Sichuan

rural teachers who have long been stationed at the grassroots and Qinghai to conduct project follow-ups and research. During the survey

level gathered in Wuhan. They joined educational peers from students expressed diverse course needs. In response the company

Thriving across the country to visit cultural heritage sites and schools donated CNY 336000 to support the Shanghai U Light Foundation in

Branches broadening their educational horizons and mindsets. Through introducing online live courses in art science and foreign languages to

these experiences they gained inspiration to better fulfill their 16 Supor Primary Schools. This initiative ensures that rural children have

professional duties. access to the same educational opportunities as their urban peers.Profound

Philanthropy

Strong

RootsThe 10th Supor Primary School Rural Teachers' "Shuoyuan Award & Study Tour” Children Awarded Under U Light Foundation's Enlightening Program

Supor Philanthropic Tree

Compliance and Integrity Innovative and High- Sustainable Environmental Employee Development and

Introduction Social Contribution Appendix

Operations Quality Products Supply Chain Responsibility EmpowermentQuality-Oriented Education

Supor is committed to corporate social responsibility with a focus

on youth development. Through its thoughtfully crafted Supor "Supor Future Artist of Life" Launches First "Supor Future Artist of Life" Base Research Case Case

Future Artist of Life public welfare program Supor continuously Set of Life Literacy Education Courses Activity

empowers quality-oriented education in both urban and rural

schools. By offering diverse l i fe and labor courses the On March 26 2024 Supor partnered with the Zhejiang On April 26 2024 children from Hupan Elementary School

program aims to nurture a new generation of pioneering Provincial Youth Development Foundation to launch the in Hangzhou Zhejiang participated in the Binjiang District

youth—individuals who are future-ready passionate about life "Hope Project · Future Artist of Life" public welfare initiative Science and Technology Education Alliance research activity

and dedicated to their families. at Wentao Elementary School in Hangzhou. This initiative at the Hangzhou Base.focuses on labor education and live education leveraging

the organizational framework of the Hope Project and

Supor's industrial expertise. Over the next three years

Supor Future Artist of Life Supor plans to invest CNY 3 million in funds and resources

to support cooking courses and life skills education in urban

In 2022 the Company launched the "Supor Future Artist and rural schools across Zhejiang and the central-western

of Life" public welfare initiative. This program supports regions. Together the program aims to nurture a new

the establishment of life and labor classrooms in schools generation of youth who are future-ready passionate about

and optimizes labor education curricula to help children life and dedicated to their families.better understand the core message that "Labor Creates

a Better Life". As of the end of the reporting period the

"Supor Future Artist of Life" initiative has successively

benefited a total of 50 urban and rural schools in Group Photo of Hupan Elementary School Students During the

Research Activity

Zhejiang Hubei Guizhou Gansu and other regions.During the reporting period

the "Supor Future Artist of Life" public

welfare initiative expanded by adding 26 new project schools

with product and cash

donations valued at CNY over 1.6 million

As of the end of the reporting period Release of the First Set of Life Literacy Education Curriculum Outcomes

the project supports a total of benefiting over for "Supor Future Artist of Life"

50 schools 50000 students

Compliance and Integrity Innovative and High- Sustainable Environmental Employee Development and

Introduction Social Contribution Appendix

Operations Quality Products Supply Chain Responsibility Empowerment6.2 Volunteer Services

At Supor public welfare is not just the benevolence of a few but a shared mission of the entire staff. "Everyone participating in public

welfare" has become a core part of our corporate culture. Increasingly employees are taking concrete actions joining company

volunteer teams.During the reporting period

Supor employees contributed 838 hours to community engagement

Supor Employee Philanthropy Week— 2024 Lighting Up Lives: Supor Engineers Tutor at Kelin

Case Supor's Blood Donation Initiative Case Case

Journey for Love Primary School

On December 27 2024 Supor's Yuhuan Base organized In December 2024 seven selected Supor employee On March 7 2024 the Future Artists of Life Space at Keling

a "Blood Donation for Love" event. Employees actively volunteers visited Delong Supor Primary School in Sancun Primary School in Shaoxing Zhejiang was officially opened.participated donating blood to show their support for public Village Honghe County Yunnan. They carefully purchased R&D engineers from Supor's Shaoxing Base served as

welfare. This act demonstrated the responsibility and daily necessities for the children and hosted special interest external counselors for the school's "Supor Future Artist of

commitment of Supor's people. classes in cooking handicrafts and sports brightening the Life" program benefiting over 50 students.children's after-school hours.Blood Donation by Supor Employees Volunteers Presenting Marathon Medals to Children Engineers Sharing Knowledge of Household

Appliances with Students

Compliance and Integrity Innovative and High- Sustainable Environmental Employee Development and

Introduction Social Contribution Appendix

Operations Quality Products Supply Chain Responsibility Empowerment6.3 Community Welfare

Animal Charity Love and Support

Caring Donation Initiative

Love in Action—Supor Wuhan Base Brings Municipal Disabled Persons' Federation and Supor

Case Supor Donates Cat Houses for Stray Animals Case Case

Warmth to the Flood Control Frontline Joining Hands to Assist the Disabled in Winter

In October 2024 Supor collaborated with the Zhejiang Small In July 2024 amid severe flooding Wuhan Base swiftly In December 2024 Supor's Yuhuan Base in collaboration

Animal Protection Association to promote the "Life Protection formed a "Flood Relief Support Team". They ventured with the Municipal Disabled Persons' Federation launched the

Plan" an initiative aimed at caring for stray animals and into affected neighborhoods to deliver essential supplies "Supporting Disabilities Building a Beautiful Life" campaign.providing them with shelter. to soldiers on the flood control frontline expressing their The initiative provided kitchenware and financial assistance

deepest respect and heartfelt gratitude. Through these to over 50 disadvantaged families of persons with disabilities

As part of the initiative Supor donated 300 sets of all-in-one actions the Company demonstrated its commitment to social across the city. This effort reflects the company's commitment

cat scratching boards and beds to the association. responsibility and infused the flood relief efforts with warmth to social responsibility offering care to those in need and

and unwavering strength. spreading benevolence and positive energy.Donation Certificate Support for Flood Troops by Supor Wuhan Base Distributing Gifts to Families of Persons with Disabilities

Compliance and Integrity Innovative and High- Sustainable Environmental Employee Development and

Introduction Social Contribution Appendix

Operations Quality Products Supply Chain Responsibility EmpowermentAppendix Risk Type Climate Risks Impact Description Supor's Mitigation Measures

The evolution of national and regional

Climate Change Risk and Opportunity Analysis Table legal frameworks introduces stringent The Company monitors and tracks Policy and climate change mitigation and adaptation emerging legislation diligently ensuring

legal risks requirements for enterprises elevating proactive compliance with new legal

potential compliance costs and litigation and regulatory standards.Climate Change Risk Analysis risks.Risk Type Climate Risks Impact Description Supor's Mitigation Measures The refinement of carbon management The Company has put into place an

and trading schemes imposes higher

Environmental internal environmental information

environmental information disclosure

Our bases particularly those in China's coastal information management system enhancing

demands f rom exchanges cap i ta l

provinces are vulnerable to typhoons and other disclosure regulation and audit processes to

markets and rat ing organizat ions

Typhoon extreme weather events potentially leading to obligations guarantee the accuracy and authenticity

posing risks of regulatory penalties and

regional power outages or shortages thereby of environmental disclosures.reputational damage.affecting production schedules or causing halts.We invest in low-carbon product

The escalation of global warming amplifies water The Company adheres to The development of low-carbon products

risk increasing the frequency of flooding. The strategies outlined in the

R&D and energy-efficient domestic

Technological necessitates eco-friendly materials and

Responding to Climate Change: Transitional appliances fostering a culture of Company's factories in Hangzhou Shaoxing and innovation energy-efficient technologies presenting

risks innovation through comprehensive

Flood Taizhou Yuhuan Zhejiang Province are exposed China's Policies and Actions risks challenges in technological uncertainty

incentive programs and cross-sectoral

to flood risks which could damage production enhancing our climate resilience. and cost.collaborations.lines storage facilities and electrical installations Concretely we have managed

leading to financial losses. incidents hierarchically to

Physical mitigate climate risks across

risks all bases. Notably to manage Rising consumer awareness towards

Increased temperatures particularly during electrical risks bases adopt sustainable consumption and carbon Our product design and manufacturing

summer boost the demand for cool ing in staggered electricity usage footprint reduction shifts consumers' processes prioritize energy saving and Market

production processes elevating electricity

Rising patterns. Moreover a Business

preferences towards low-energy products. environmental conservation engaging

preferences

consumption. Continuity Plan (BCP) has been Failing to align with these expectations in in third-party certifications to align with Temperatures

Additionally high temperatures may increase tailored for specific facilities product design and certification may risk consumer expectations.employee fatigue and the risk of heat-related to address extreme weather customer attrition and revenue loss.illnesses. impacts.As sustainability issues gain prominence

The Company emphasizes transparency

The Company's primary production bases located c u s t o m e r s i n v e s t o r s a n d o t h e r Stakeholders' in our annual ESG report truthfully

in coastal areas of Southeast and South China stakeholders increasingly focus on the

Sea Level rising discloses our ESG performance and

face threats from sea erosion and operational Company's sustainability performance.Rise environmental continuously ensures environmental

damage potentially impacting the entire supply Supor disclosures may tarnish the concerns compliance through robust environmental

chain especially coastal suppliers and partners. co rp o ra te i ma g e a n d re p u ta t i o n management practices.diminishing capital market recognition.

Compliance and Integrity Innovative and High- Sustainable Environmental Employee Development and

Introduction Social Contribution Appendix

Operations Quality Products Supply Chain Responsibility EmpowermentClimate Opportunity Identification SZSE Sustainability Report Guidelines Index

Climate

Opportunities Opportunity Impact Description Countermeasures Disclosure Requirements Corresponding Sections of This Report

The Company remains vigi lant to Response to climate change 4.1 Climate Change and Low Carbon Development

In pursuit of the country's "carbon peaking and regional and national policies related 4.2 Environmental Compliance and Pollution Reduction with

carbon neutrality" goals the government has to sustainable development climate Pollutant emissions Enhanced Efficiency

introduced a package of support and incentive change subsidies tax reductions

Policy support and

policies in the fields of energy efficiency and carbon emission restr ict ions Waste management 4.2 Environmental Compliance and Pollution Reduction with incentives

environmental protection and renewable energy. and mainta ins c lose cooperat ion Enhanced Efficiency

These may include tax reductions technical with governmental bodies through 4.2 Environmental Compliance and Pollution Reduction with

support subsidies and facilitated market access. continuous communication to capitalize Ecosystem and biodiversity protection Enhanced Efficiency

on policy opportunities.Environmental compliance management 4.3 Resource Management and Circular Economy

Implementing low-carbon production solutions

The Company has engaged in extensive Energy utilization 4.3 Resource Management and Circular Economy

and launching a series of certified eco-friendly

cross-industry and organizational

Low-carbon products can tilt the market toward a low-carbon Water resource utilization 4.3 Resource Management and Circular Economy

collaborations to drive the development

products and direction. Technology sharing and collaboration

of products and services promoting

service within the industry as well as potential low- Circular Economy 4.3 Resource Management and Circular Economy

resource and information sharing and

carbon production model sharing will help

elevating the overall industry standard. Rural Revitalization 6. Social Contribution

further reduce production costs.Social Contribution 6. Social Contribution

Against the backdrop of potentially rising fossil The Company actively responds to the

fuel costs proactive planning and gradual initiative for high-quality development Innovation-driven Development 2.1 R&D Innovation and Industry Development Promotion

adjustment of the energy structure in production leap accelerating energy transition and Ethics in technology Not applicable currently

Renewable to favor green energy can secure long-term cost advancing the deployment of renewable

resource advantages. Furthermore utilizing renewable energy. Currently both the Yuhuan Supply chain security 3. Sustainable Supply Chain

utilization energy significantly can significantly reduce the and Vietnam Bases are operating

Company's operational carbon footprint and photovoltaic power generation projects Equal treatment of SMEs Not applicable currently

greenhouse gas emissions thus enhancing with an estimated combined annual

corporate responsibility and brand value. power output of 7.5 million kWh. Product and service safety and quality 2.2 Product Quality

Data security and customer privacy

protection 1.4 Information Security and Personal Information ProtectionThe intensification of global climate change The Company str ives to produce

scenarios with increasingly frequent extreme p roduc t s t ha t sa t i s f y and mee t Employees 5. Employee Development and Empowerment

cold and hot weather has raised consumer consumer needs and focuses on green

interest in heating and cooling appliances transformation and upgrades in product Due diligence 3.1 Stable Supply 3.2 Responsible Procurement

Market

year by year. Addit ional ly the consumer manufactur ing and design. Using

preferences

market is becoming increasingly aware of renewable materials energy-saving Communication with Stakeholders ESG Governance

the environmental impact of their purchasing technologies and actively pursuing Anti-commercial bribery and anti-corruption 1.2 Business Ethics

behaviors prioritizing eco-friendly and low- relevant certifications demonstrate the

energy products. Company's sustainable approach. Anti-unfair competition 1.2 Business Ethics

Compliance and Integrity Innovative and High- Sustainable Environmental Employee Development and

Introduction Social Contribution Appendix

Operations Quality Products Supply Chain Responsibility EmpowermentGRI Standards Index

GRI Standards Disclosures Corresponding Sections GRI Standards Disclosures Corresponding Sections

2-1 Organizational details About Supor 2-23 Policy commitments All chapters

2-2 Entities included in the organization's

sustainability reporting About this Report 2-24 Embedding policy commitments All chapters

2-3 Reporting period frequency and contact point About this Report 2-25 Processes to remediate negative impacts 1.1 Corporate Governance

2-4 Restatements of information Undisclosed 2-26 Mechanisms for seeking advice and raising concerns ESG Governance

2-5 External assurance Undisclosed 2-27 Compliance with laws and regulations All chapters

2-6 Activities value chain and other business

relationships About Supor 2-28 Membership associations

2.1 R&D Innovation and Industry

Development Promotion

2-7 Employees 5.1 Compliant Employment and Diverse Workplace 2-29 Approach to stakeholder engagement ESG Governance

2-8 Workers who are not employees 5.1 Compliant Employment and Diverse 2-30 Collective bargaining agreements 5.4 Employee Engagement and Workplace Care Initiatives

2-9 Governance structure and composition 1.1 Corporate Governance 3-1 Process to determine material topics ESG Governance

2-10 Nomination and selection of the highest GRI 3: Material

governance body 1.1 Corporate Governance 3-2 List of material topics ESG GovernanceTopics

GRI 2: General 2-11 Chair of the highest governance body 1.1 Corporate Governance 3-3 Management of material topics ESG Governance

Disclosures 2-12 Role of the highest governance body in

overseeing the management of impacts ESG Governance 201-1 Direct economic value generated and distributed 2024 Highlights

2-13 Delegation of responsibility for managing ESG Governance GRI 201: 201-2 Financial implications and other risks and opportunities 4.1 Climate Change and Low impacts due to climate change Carbon Development

Economic

2-14 Role of the highest governing body in

sustainability reporting ESG Governance

201-3 Defined benefit plan obligations and other retirement 5.2 Compensation Benefits and

Performance plans Performance Evaluation

2-15 Conflicts of interest 1.1 Corporate Governance 201-4 Financial assistance received from government Undisclosed

2-16 Communication of critical concerns 1.1 Corporate Governance

202-1 Ratios of standard entry level wage by gender Undisclosed

2-17 Collective knowledge of the highest governance GRI 202: Market compared to local minimum wage

body 1.1 Corporate Governance Presence

2-18 Evaluation of the performance of the highest 202-2 The proportion of senior management hired from the

governance body 1.1 Corporate Governance local community Undisclosed

2-19 Remuneration policies 5.2 Compensation Benefits and GRI 203: Indirect Performance Evaluation 203-1 Infrastructure investments and services supported

6.1 Education Assistance and

Rural Revitalization

Economic

2-20 Process for determining remuneration 1.1 Corporate Governance Impacts 203-2 Significant indirect economic impact About Supor

2-21 Annual total compensation ratio Undisclosed GRI 204:

Procurement 204-1 Proportion of spending on local suppliers Undisclosed

2-22 Statement on sustainable development strategy ESG Strategy Practices

Compliance and Integrity Innovative and High- Sustainable Environmental Employee Development and

Introduction Social Contribution Appendix

Operations Quality Products Supply Chain Responsibility EmpowermentGRI Standards Disclosures Corresponding Sections GRI Standards Disclosures Corresponding Sections

205-1 Operations assessed for risks related to 304-3 Habitats protected or restored Undisclosed

corruption 1.2 Business Ethics GRI 304: 304-4 IUCN Red List species and national

205-2 Communication and training about anti- Biodiversity conservation list species with habitats in areas affected Undisclosed

corruption policies and procedures 1.2 Business Ethics by operations

205-3 Confirmed incidents of corruption and actions

taken 1.2 Business Ethics 305-1 Direct (Scope 1) GHG emissions 4.1 Climate Change and Low Carbon

GRI 206: Anti- Development

competitive 206-1 Legal actions for anti-competitive behavior 4.1 Climate Change and Low Carbon anti-trust and monopoly practices 1.2 Business Ethics 305-2 Energy indirect (Scope 2) GHG emissions

Behavior Development

207-1 Approach to tax 1.1 Corporate Governance GRI 305: 305-3 Other indirect/Scope 3 GHG emissions

4.1 Climate Change and Low Carbon

Development

207-2 Tax governance control and risk management 1.1 Corporate Governance Emissions 305-4 GHG emission intensity Undisclosed

GRI 207: Tax 207-3 Stakeholder engagement and management of ESG Governance 305-5 Reduction of GHG emissions Undisclosedconcerns related to tax 305-6 Emissions of ozone-depleting substances (ODS) Undisclosed

207-4 Country-by-country reporting Undisclosed 305-7 Nitrogen oxides (NOx) sulfur oxides (SOx) and

4.3 Resource Management and Circular other significant air emissions

Undisclosed

301-1 Materials used by weight or volume Economy 4.2 Environmental Compliance and

GRI 301:

301-2 Recycled input materials used 4.3 Resource Management and Circular

306-1 Waste generation and waste-related significant

impacts Pollution Reduction with Enhanced

Materials Economy Efficiency

301-3 Reclaimed products and their packaging 4.3 Resource Management and Circular 4.2 Environmental Compliance and

materials Economy 306-2 Management of waste-related significant impacts Pollution Reduction with Enhanced

302-1 Energy consumption within the organization 4.3 Resource Management and Circular EfficiencyEconomy 4.2 Environmental Compliance and

302-2 Energy consumption outside of the 4.3 Resource Management and Circular GRI 306: Waste 306-3 Waste generated Pollution Reduction with Enhanced

organization Economy Efficiency

GRI 302: Energy 302-3 Energy intensity 4.3 Resource Management and Circular Economy 4.2 Environmental Compliance and 306-4 Waste diverted from disposal Pollution Reduction with Enhanced

302-4 Reduction of energy consumption 4.3 Resource Management and Circular EfficiencyEconomy

302-5 Reductions in energy requirements of products 4.3 Resource Management and Circular 4.2 Environmental Compliance and

and services Economy 306-5 Waste directed to disposal Pollution Reduction with Enhanced

Efficiency

303-1 Interactions with water as a shared resource 4.3 Resource Management and Circular Economy GRI 308: Supplier 308-1 New suppliers that were screened 3.1 Stable Supply

303-2 Management of water discharge-related 4.3 Resource Management and Circular Environmental 308-2 Negative environmental impacts in the supply

impacts Economy Assessment chain and actions taken 3.1 Stable Supply

GRI 303: Water

303-3 Water withdrawal 4.3 Resource Management and Circular 401-1 New employee hires and employee turnover 5.1 Compliant Employment and Diverse and Effluents Economy Workplace

303-4 Water discharge 4.3 Resource Management and Circular Economy GRI 401: 401-2 Benefits provided to full-time employees that are 5.1 Compliant Employment and Diverse

4.3 Resource Management and Circular Employment not provided to temporary or part-time employees Workplace303-5 Water consumption Economy 5.1 Compliant Employment and Diverse

304-1 Operational sites owned leased managed 401-3 Parental leave Workplace

GRI 304: in or adjacent to protected areas and areas of high Undisclosed GRI 402: Labor/biodiversity value outside protected areas

Biodiversity Management 402-1 Minimum notice periods regarding operational 304-2 Significant impacts of biodiversity products changes Undisclosed

and services on biodiversity Undisclosed Relations

Compliance and Integrity Innovative and High- Sustainable Environmental Employee Development and

Introduction Social Contribution Appendix

Operations Quality Products Supply Chain Responsibility EmpowermentGRI Standards Disclosures Corresponding Sections GRI Standards Disclosures Corresponding Sections

403-1 Occupational health and safety management 5.5 Work Safety and Occupational 413-1 Operations with local community engagement impact

system Health GRI 413: Local assessments and development programs

Undisclosed

403-2 Hazard identification risk assessment and 5.5 Work Safety and Occupational Communities 413-2 Operations with significant actual and potential negative Undisclosed

incident investigation Health impacts on local communities

403-3 Occupational health services 5.5 Work Safety and Occupational GRI 414: 414-1 New suppliers that were screened using social criteria 3.1 Stable SupplyHealth Supplier Social

403-4 Worker participation consultation and 5.5 Work Safety and Occupational Assessment 414-2 Negative social impacts in the supply chain and actions 3.1 Stable Supply

communication on occupational health and safety Health taken

GRI 415: Public

403-5 Worker training on occupational health and 5.5 Work Safety and Occupational Policy 415-1 Political contributions Undisclosed

GRI 403: safety Health 416-1 Assessing the health and safety impacts of product and

Occupational

403-6 Promotion of worker health 5.5 Work Safety and Occupational

GRI 416: service categories 2.2 Product Quality

health and safety Health Customer Health

and Safety 416-2 Incidents of non-compliance concerning the health and 403-7 Prevention and mitigation of occupational safety impacts of products and services 2.2 Product Quality

health and safety impacts directly linked by business 5.5 Work Safety and Occupational Health 417-1 Requirements for product and service information and relationships labeling 2.3 Responsible Marketing

403-8 Workers covered by an occupational health 5.5 Work Safety and Occupational GRI 417: 417-2 Incident of non-compliance concerning product and

and safety management system Health Marketing and Labeling service information and labeling

2.3 Responsible Marketing

417-3 Incidents of non-compliance concerning marketing

403-9 Work-related injuries 5.5 Work Safety and Occupational communications 2.3 Responsible MarketingHealth

403-10 Work-related ill health 5.5 Work Safety and Occupational

GRI 418:

Customer 418-1 Substantiated complaints concerning breaches of customer 1.4 Information Security and Health privacy and losses of customer data Personal Information Protection

404-1 Average hours of training per year per 5.3 Talent Acquisition Training and Privacy

employee Development

GRI 404: Training 404-2 Programs for upgrading employee skills and 5.3 Talent Acquisition Training and

and Education transition assistance programs Development

404-3 Percentage of employees receiving regular 5.3 Talent Acquisition Training and SASB Index for the Domestic Appliance Manufacturing

performance and career development reviews Development Industry

GRI 405: Diversity 405-1 Diversity of governance bodies and employees

5.1 Compliant Employment and Diverse

Workplace

and Equal

Opportunity 405-2 Ratio of basic salary and remuneration of

Codes and Postal code Content Corresponding Sections

women to men Undisclosed Standards of This Report

GRI 406: Non- 406-1 Incidents of discrimination and corrective 5.4 Employee Engagement and Care CG-AM-250a.1 Number of recalls issued and total units 2.2 Product Quality

discrimination actions taken Initiatives recalled

GRI 407: Freedom

of Association 407-1 Operations and suppliers in which the right to

Discussion of process to identify and manage

and Collective freedom of association and collective bargaining may

5.1 Compliant Employment and Diverse CG-AM-250a.2 safety risks associated with the use of its 2.2 Product Quality

Workplace Product Safety

Bargaining be at risk

products

Total amount of monetary losses as a result

GRI 408: Child 408-1 Operations and suppliers at significant risk for 3.2 Responsible Procurement CG-AM-250a.3 of legal proceedings associated with product 2.2 Product Quality

Labor incidents of child labor 5.1 Compliant Employment and Diverse safetyWorkplace

GRI 409: Forced 409-1 Operators and suppliers at significant risk for 3.2 Responsible Procurement CG-AM-410a.1

Percentage of eligible products by revenue

or Compulsory certified to an energy efficiency certification

Undisclosed

Labor incidents of forced or compulsory labor

5.1 Compliant Employment and Diverse

Workplace Impact of product life Percentage of eligible products by revenue

GRI 410: Security 410-1 Security personnel trained in human rights cycle on the CG-AM-410a.2 certified to an environmental product lifecycle Undisclosed

Practices policies or procedures Undisclosed environment standard

GRI 411: Rights of 411-1 Incidents of violations involving rights of

Indigenous Peoples indigenous peoples 3.4 Traceability and Conflict Minerals CG-AM-410a.3

Description of efforts to manage products' 4.3 Resource Management and

end-of-life impacts Circular Economy

Compliance and Integrity Innovative and High- Sustainable Environmental Employee Development and

Introduction Social Contribution Appendix

Operations Quality Products Supply Chain Responsibility EmpowermentReader Feedback

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Compliance and Integrity Innovative and High- Sustainable Environmental Employee Development and

Introduction Social Contribution Appendix

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